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She Definitely Won’t Be Cast As A Good Client

, , , | Right | November 17, 2022

I’m a portrait photographer. Two college girls asked me to do a very quick session with them so they would have headshots for an audition. It was a bit of a rush, but I managed to schedule them, and we did the shoot a week before they needed them.

The photos were uploaded on Tuesday so they would have plenty of time to choose a photo to print. They just needed to tell me which un-watermarked photos to send them. The first girl picked out her choice the next day.

Me: “When is your friend going to come in?”

Client: “She’s a really bad texter. I’ll get back to you when I hear something.”

I didn’t hear from either of them until Friday. After a few failed attempts to contact the “bad texter,” I wrote her friend.

Me: “Doesn’t your friend need her photo tomorrow?”

Client: “I’ll ask her when I see her.”

The day of the audition came and went. I asked the one I could contact what her friend did for a headshot. It turns out that her friend just printed a photo with a watermark. How professional of her.

The Call Of The Wild

, , , , , | Right | November 16, 2022

My store has an item request system; customers can leave their contact details with us so we can call them to alert them when an item they want is back in stock. Seems painless, right?

After receiving stock, I make a couple of phone calls for a semi-popular item. I leave a message to one customer with the typical “This is [Store], we have [item], call us back at [number] or come see us during [hours]” spiel, and think nothing of it.

About a half-hour later, the phone rings.

Me: “[Store]?”

Customer: “Who is this?”

Me: “This is [Store]; how can I help you?”

Customer: “Yeah, I got a call from this number.”

Me: “Did they leave a message saying why they called?”

Customer:No?!

Me: “Can I ask you your name, please?”

Customer: “It’s [Customer].”

That clicks.

Me: “Right, yes! That was me. I called to let you know we have [item] back in stock—”

Customer: “I don’t know what— Don’t call me! I don’t want any of your stuff!”

Me: “Oh. Well, you did leave your name and number with us in case we got that item in again. Did you still want—”

And the line goes dead. I have just enough time to tell my questioning coworker that I was hung up on AND accused of being a telemarketer before the phone starts ringing again.

Me: *To my coworker* “I’m gonna let you take it this time.”

Coworker: *Trying not to laugh* “[Store], how can I help you? Yeah, yes. Let me hand you over to my coworker.”

I take the phone and brace for impact.

Me: “This is [My Name], how can I help you?”

Customer: “Hi, [My Name], this is [Customer] again. I’m sorry for being short with you. I hung up the phone and thought, ‘Oh, [Customer], you idiot!’ Can you put [item] aside for me?”

Good Friends Don’t Let Friends End Up On NAR

, , , , , | Right | November 15, 2022

I am leaving work just after closing. The store I work at is in a strip mall, and directly next to us is a chain thrift store location, which I know closes at the same time we do.

As I head to my car, I see a woman standing outside the doors to the thrift store holding a large flatscreen TV, which I assume she is either trying to donate (donations are around the back and there are signs everywhere) or return (this thrift store chain does not accept returns). However, this woman seems determined.

Standing about a dozen feet away next to a parked car is a second woman. She has the car door already opened and is calling over to [Woman #1], clearly trying to convince her to leave.

Woman #2: “Come on, they’re closed!”

Woman #1: “No, they’re not! I can see people moving around in there!”

Woman #2: “Girl, those are employees! They’re just cleaning and stuff. Let’s go!”

[Woman #1] tried to whip around, presumably to continue arguing with her friend, but the motion made the TV slip from her arms, causing its screen to shatter spectacularly as it hit the pavement face-down.

Both women just stood there and, not wanting to get caught staring, I got in my car and left. I do feel kind of bad for [Woman #1] that her TV broke, but I’ll never forget the exhausted, “Why are you like this?” tone with which [Woman #2] said, “Those are employees.”

It gave me strength to see that there are some customers out there who aren’t idiots and are willing to call out their friends for being idiots.

This Boss Is Super On Top Of Things

, , , | Working | November 15, 2022

I work for a national restaurant chain. There are a lot of perks to being part of a large company, but speed is not one of them.

It’s the Friday before a holiday weekend, and we had an accident where a knife damaged a refrigerator power cord, taking out the fridge and damaging the knife. I’ve alerted my boss, the regional manager, to this and submitted a ticket to our maintenance department.

I message my boss at 1:00 pm.

Me: “[Employee] says he can fix the power cord himself; it’ll take about thirty minutes.”

My boss finally responds at 6:30 pm.

Boss: “Don’t do it. We can’t pay him as a repair person, and we don’t want to assume the liability if he gets hurt.”

Me: *Internally* “Those are great points to have considered three hours ago when I gave him the go-ahead to repair it.”

Bonus, the company that we contract with for repairs called Sunday asking if it was such an emergency that we would want to send someone out on a holiday weekend.

A Hot Slice Of Justice, Part 9

, , , , , , | Right | November 15, 2022

I work at a pizza vendor in a Canadian airport. All we sell is eight types of pizza. Our ovens are very hot, so it only takes us eight minutes to cook a pizza. When a person places their order, we ring them up, they pay, and we tell them their order number, which is also printed on their receipt. We call out the order number when it’s ready.

Being an airport, people naturally have flights to catch, so very few wander far away from our seating area, especially since we tell them their order will be ready in under ten minutes.

A man comes up and orders a plain cheese pizza. He pays, and I tell him his order number is number seventy-two and that it will be ready in eight minutes.

Over the next eight minutes, my coworker and I prepare orders and call out the order numbers that are ready. If there is a pizza still sitting on the counter, we will call out the new order number and then the order number(s) of any unclaimed pizzas. We go through orders sixty-eight to seventy-one, which are all claimed.

We get to this man’s pizza

Me: “Order number seventy-two is ready!”

No one comes up to pick it up, but being busy, we don’t pay too much attention. Some people make a quick run to the restroom or are listening to music on their phone or something.

A minute later, the next order is ready.

Me: “Order number seventy-three is ready! Order number seventy-two is ready!”

A lady comes up, and takes order seventy-three, but order seventy-two remains untouched.

This goes on for over fifteen minutes, with several orders after him being called out and picked up. This man’s order number has been called out at least ten times.

Finally, we get to order number eighty-one.

Me: “Order number eighty-one is ready! Order number seventy-two is ready!”

A man comes up and picks up order eighty-one, and a few seconds later, the man who ordered seventy-two finally comes up and claims his pizza. He is not happy once he opens it up.

Keep in mind that airport security has a low tolerance for rude behavior and even less for threatening behavior, which can get you evicted from the airport, causing you to miss your flight, or at worst, even be arrested.

Customer: “Hey, my f****** pizza is cold!”

Me: “No need to swear at me, sir. Your pizza was ready fifteen minutes ago, and we’ve called your number out several times. I’ll be glad to reheat it for you. It will only take about thirty seconds to heat it up.”

Customer: *Very angrily* “No way. You will cook me a fresh pizza, and you will refund my money! I didn’t pay you to give me a d*** cold pizza and keep me waiting like this! I have a flight to catch!”

Me: “Sir, there is no need to shout or swear at me. Everyone here has a flight to catch. As I told you, your pizza was ready fifteen minutes ago, and we called out your order number several times, but you didn’t respond.”

Customer: “Bulls***! You just let my pizza sit there and get cold. I demand you cook me a fresh one and refund my money, or I’m going to come back there and f****** mess you all up! Fix this right now, or else!”

Once he makes this threat, my coworker contacts airport security, who arrives about three or four minutes later. Meanwhile, his tirade continues.

Me: “Sir, I am sure you are aware of airport rules regarding threatening behavior, and I will not tolerate being spoken to this way. I will reheat your pizza, and that’s the extent of what I’m willing to do.”

Customer: “No way!” *In a very angry, threatening tone* I… want… a… refund! And furthermore, I want a new—”

Me: *Interrupting him* “Sir! Stop this nonsense! I am not issuing you a refund, nor will I make you a fresh pizza. I told you already we called out your order number repeatedly over a fifteen-minute period and you didn’t respond. I am willing to reheat your pizza for you, no problem. But your behavior is against airport rules and can get you in serious trouble. So, I’ll advise you to calm down and take your pizza.”

Customer: “Utter f****** nonsense! I don’t see no d*** police badge on your chest, so don’t lecture me on the law! You never f****** called out my numbers; you just let my pizza sit there and get cold. This is—”

Me: *Interrupting him* “Stop it right there, sir! I am done with your abuse.”

I see security approaching behind him.

Me: “Those men coming over will handle this matter now.”

Security Man #1: “Sir, please calm down.” *To me* “What’s going on here?”

Customer: “I’ll tell you what going on here! This b**** of a woman—”

Security Man #1: *Interrupting* “Sir, please be quiet. I was addressing the employee, not you. Please allow her to answer.”

Meanwhile, the second security officer has stationed himself next to the man, ready to cuff him or whatever, should it become necessary.

Me: *To [Security Man #1]* “This gentleman is upset because his pizza — which we called out as being ready over fifteen minutes ago — naturally got cold. I offered to reheat it for him, but he immediately became belligerent and threatening to us.”

Customer: “That’s bulls***! I did no such thing. She’s trying to cover for her ineptness!”

Me: “My coworker and I called out his order number eight or ten times, and he never responded. He must’ve left the area or something.”

Customer: “Bulls***!”

Security Man #2: “Sir, I am not talking to you. Please be quiet. And now I will ask you once and once only, place your hands behind your back. You are under arrest for threatening behavior in an airport.”

Customer: *Attempting to push him away* “No! She’s lying and I will not be cuffed! I have a flight to catch in forty minutes. They are already boarding! You f****** need to let me go now!

Security Man #2: “I’m afraid you won’t be making that flight. Place your hands behind you right now! I’m done arguing with you!”

The man continued to argue, swear, and fight with them. The two security men finally got him cuffed and took him away. He was arrested and fined. He was also banned from entering or flying out of all the airports in Canada for life.

All for a cold pizza he was late in picking up.

Related:
A Hot Slice Of Justice, Part 8
A Hot Slice Of Justice, Part 7
A Hot Slice Of Justice, Part 6
A Hot Slice Of Justice, Part 5
A Hot Slice Of Justice, Part 4