The Effort Of Listening Is Too Much

, , , , , , | Right | January 14, 2020

I work for an optometrist and my job involves phoning people to let them know that their glasses have arrived from the lab, and are ready for pickup. This is done in between all my other tasks, and, theoretically, should only take a few minutes.

Very few people actually answer their telephones, so if their voicemail is activated, I leave this standard message: “Hello. I’m calling from [Company] to let you know that the prescription glasses ordered for [Customer] have been checked in. Please pick them up at your convenience. We are open today until 5:00 pm, and we are open tomorrow from 9:00 until 5:00. Thank you.”

As I am dialing the next person on the list, I get an incoming call, so I disconnect the call I’m trying to make to answer the incoming call. Nine times out of ten, the incoming caller says, “I got a missed call?”

I say, “And you are…?” After a peeved pause, as if I should recognize them somehow — we don’t have caller ID at the office — the customer says their name. I look on my list, and sure enough, it’s the person I just left a message for.

If you’re too occupied or too lazy to answer your phone when it rings, then listen to your voicemail message. I don’t have time to backtrack through the list when I’m trying to call twenty people. If you’re not going to listen to your voicemail, why do you have voicemail?

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Shouldn’t Skip Over Telling Him The Details

, , , , | Working | January 13, 2020

(A bus drives past the stop but decides to let us on when he sees two of us running and waving.)

Driver: “You need to pay more attention!”

(I suspect this is the driver that has skipped my stop three or four times last month.)

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Having A Bad Tray

, , , , | Working | January 12, 2020

(I am a customer placing an order at a popular fast food restaurant.)

Me: “Hello, I’d like to place an order for here.”

(The cashier proceeds to take my order.)

Cashier: “Is that for here or to go?”

Me: “It’s for here.”

Cashier: “So you want a tray, right? Not a bag?”

Me: “Yes, a tray.” *thinking “Wouldn’t it be funny if he still put it in a bag?”*

(Sure enough, five minutes later, he handed me a bag with my food in it. I just laughed it off and ate my food from the bag. The guy must’ve been having an off day.)

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Watch Out For The Crazy Gecko Tote Lady

, , , | Right | January 11, 2020

(As a pet care specialist at a nationwide pet store chain, my duties include not only caring for animals on the sales floor, but also rotating “deep cleans” of each pet care sub-department during the week. On this day, I am in the midst of reptile habitat maintenance — glass aquarium removed from the end cap, working with a cart of cleaning supplies and freshly washed decor and dishes, and fresh substrate — and am wearing a brightly-colored uniform shirt and a radio, with a name tag. An older fellow walks in, fetches a cart, and pauses his walk down the main aisle when he reaches where I am standing with a gecko in a tote and my gloved hands smoothing coconut soil into its home.)

Customer: “Excuse me. Do you work here?”

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When Managers Bag You Up

, , , , | Right | January 10, 2020

(A law was just passed: all plastic and paper bags have to be paid for. This is to try to help the environment, and basically to get people to stop using plastic and paper bags, and instead to get people to use reusable bags. A customer comes up with his purchase of two books.)

Me: “Hi. These two today?”

(The customer doesn’t really say anything, just taps on his phone. I ring up his purchase.)

Me: “Do you need to buy a plastic bag for two kroner?” *about 0.20 USD*

(The customer doesn’t say anything, so I take his payment and am ready to help the next customer in line.)

Me: “Have a nice day!”

Customer: “What? Am I not gonna get a bag?”

Me: “I did ask you, but you didn’t answer me.”

Customer: “Well, give me a bag! I’m not going to go around carrying these books without a bag!”

Me: “All right, that’s going to be two kroner, then.”

(A lot of customers try to avoid paying for bags by asking for them after they’ve paid. We used to let them get away with it, but now with the law being passed, our boss is very strict about it.)

Customer: “What?! I’m not going to pay for that! Just give me a bag!”

Me: “I’m sorry, but I can’t just give you a bag. If you want one, then you’re going to have to pay for it.”

(The customer argues for a bit until my boss comes out. Just one look and everyone understands he’s the boss; he just has this air around him. The customer turns to him.)

Customer: “Give me a bag! I’m not going to pay for a plastic bag!”

Boss: “Well, what did she say?”

(He motions to me.)

Customer: “Well, she said that I have to pay for it.”

Boss: “Then I guess you’re going to have to pay for it, aren’t you?”

(The customer looked at me and my boss for a couple of seconds and then stormed out.)

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