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Ordering Cake Isn’t A Piece Of Cake

, , , , , , , | Working | October 12, 2021

We have a new coworker who just defended his dissertation, so he is now officially a PhD. I ask him his favorite cake and he says tres leche, so I end up ordering it at a popular discount grocery store chain known for their Mexican-leaning products. I order it for pickup at 7:30 am so I can get it on my way into the office. I have to give my phone number about six times, but I think nothing of it until I get there to pick it up and it isn’t ready!

Me: “Hi. I ordered a cake; it is under [My Name].”

Baker: “It isn’t ready.”

Me: “What do you mean, it isn’t ready?”

Baker: “I just got here at seven-thirty. It will be ready at eleven.”

Me: “Ooooookay. But I ordered it for 7:30 am.”

Baker: “I just told you I got here at seven-thirty. I can make you a cake for eleven.”

I’m thinking she doesn’t understand I have already placed an order.

Me: “I ordered it on Monday. It is under [My Name] for seven-thirty.”

Baker: *Frustrated* “I told you I got here at seven-thirty.”

This goes on a couple more times. I keep trying to figure out how the heck her getting in now has anything to do with a cake I ordered for 7:30 am. Each time, I ask a different clarifying question and get the same response. All the while, I shift from thinking that she’s assuming I am currently trying to order a cake and she just got in and needs to ask someone to thinking she’s explaining she is very late and making it my problem.

I used to work at this grocery store, and from experience, there is usually a night crew that works from 2:00 am to 6:00 am baking cakes and bagels.

Me: *Fed up* “Can I speak to a manager?”

Baker: “Fine.”

Turns out that they had tried to call me using whatever bad number they had written down to tell me my cake couldn’t be ready until 11:00 am because the baker that was supposed to be scheduled to make it the night before couldn’t come in. It would’ve been really great to know that context at any point in the conversation.

When I finally picked it up, Ms. Baker was not only rude and dismissive, even as I tried to apologize for getting heated, but she hadn’t even made the right cake! I went online afterward and found that all the one-star reviews for their store over the past month had been from the bakery and their attitude. Color me surprised.

If She Knew It Why Did She Come In The First Place?

, , , , , | Right | February 25, 2020

I work in a popular pizza place that also sells wings, breadsticks, and nuggets. A customer has just taken the last of our wings. A lady storms up to me already looking agitated. She doesn’t even let me get out my greeting before demanding eight wings.

I tell her we’re out, but before I can deliver the good news of fresh ones almost being done, she slams her fist on the counter over and over while shouting, “I KNEW IT! I KNEW IT! I KNEW IT! I KNEW IT!”

She leaves before anyone can say anything else.

Much A-Gluten About Nothing

, , , , , , | Working | December 18, 2012

(I have celiac disease, which is a severe intolerance to wheat gluten, but I’m rather timid about it. However, my university’s food court has recently undergone massive training for food handling with regard to cross-contamination, so I decide to take advantage.)

Me: “Hi, can I get a tuna sandwich on gluten-free bread?”

Employee: *annoyed* “Are you really allergic?”

Me: “Yes, I’m extremely sensitive. Thank you for checking.”

Employee: *sighs* “Okay… well, it’s going to take a while.”

(The employee makes a big show out of gathering the ingredients for my sandwich, which are in special containers so as to prevent contamination with normal bread. She is sighing and rolling her eyes all the while. When another customer walks up, she yells to her coworker.)

Coworker: “What’s the big deal?”

Employee: *loudly* “I’ve gotta make this lady a gluten-free sandwich, and it’s going to take forever!”

Coworker: “Ugh, that’s so annoying!”

Employee: “And it’s such a waste of food.”

Another Customer: “What’s the problem?”

Coworker:She has to make a gluten-free sandwich, which is really annoying and takes forever because we have to go in the back and get special ingredients and make sure nothing touches anything. Then, the ingredients go bad because nobody eats them. I don’t understand why people have to be such picky eaters, you know?”

Employee: *to me, sarcastically* “Here’s your sandwich. Have a great day.”

Me: “Thanks. And I’m so terribly sorry for making you have to do your job correctly!”

(I later called the manager to complain, who was very apologetic. He called me back to let me know he fired both employees after the incident. It turns out it wasn’t the first complaint that they’d gotten regarding the very same issue. The worst part of the story? I still got incredibly sick from the sandwich.)


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