Download Some Intelligence While You’re At It

| OK, USA | Right | February 24, 2016

Customer: “I need to download a file to my pictures that change.”

Me: “Okay, yes, I believe you are talking about adding an image to your large slide show, but please let me make sure that you are talking about uploading an image, right? Adding the file to your website? Downloading is when you save things from your website to your computer.”

Customer: “No, I want to download a picture.”

Me: *talks them through the process of downloading images*

Customer: “Okay, thank you… So, when will the image show up on my website?”

Me: “Oh, I am sorry, sir; I must have misunderstood. So you do want to upload a file to your website? To have the image appear on your website for people to view?”

Customer: “No, I want to download the image!”

Me: *gives up, and gives instructions for how to upload an image*

Customer: “See?! Was that so hard? You tech people think you know what you are talking about and you couldn’t even help me download an image!” *hangs up*

A Rude Awakening

| New York, NY, USA | Right | September 19, 2014

(I ask a client to call me the morning of the next day to discuss layouts for his website. He ends up calling at around 3:00 pm instead.)

Me: “I’m sorry sir, but I won’t be able to help you right now. Please ca—”

Client: “Wait. I thought you said to call in the morning!”

Me: “Yes, I did, but it’s 3:00 in the afternoon now. I’m really busy right now though so we’ll have to reschedule.”

Client: “YOU SAID MORNING! I just woke up so it’s still MY morning! You need to assist me now!”

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Can’t Talk You Back

| NJ, USA | Working | July 23, 2014

(I have been working for a particular client for many years, during which time we develop a host of personality conflicts. It is rare that we do not have some kind of major disagreement. Frankly, I keep the job simply because it is regular work. Finally, I can’t take it anymore, and quit. She counters by offering incentives to stay.)

Client: “How about this: if you stay, you don’t have to talk to me for two months?”

Me: “Or, I could not talk to you for the rest of my life.”

Is At Least Very Stupid

| NJ, USA | Working | March 17, 2014

(I develop websites for a variety of clients. My employer does the marketing. Her clients provide details of what they need, she writes up a specification, and I implement it. One such specification, for an online school, stated ‘students must select at least three courses.’’ I implemented the shopping cart just that way. Afterward, my boss calls to complain.)

Boss: “The client is complaining that the form won’t submit unless he selects three courses.”

Me: “That’s what the specification said: ‘students must select at least three courses.’ That’s what he asked for.”

Boss: “That’s wrong. ‘At least three’ means one or more.”

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Epicenseless

| New Zealand | Right | September 26, 2012

(I run a web business in New Zealand, and am talking a friendly customer on the phone. Suddenly, the building starts to shake. It’s not violent, but it’s very long, so I’m not sure at first how bad it’s going to get.)

Me: “Uh… I’m sorry. There’s an earthquake.”

Customer: “Oh! Where are you?”

Me: “Wellington.”

Customer: “I’m in [town further south].”

(I don’t respond, as I’m wondering whether I should get under the desk for my own safety. I continue to hold onto the phone, when I hear the customer speak again.)

Customer: “Oh, I feel it now! Isn’t this exciting?”

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