She Uses The Google

, | | Right | July 20, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy design request you’ve had? Let us know in the comments!

Me: “Hello, how can I help you?”

Client: “Hi! I need a website…”

Me: “Okay. Well, to start, tell me a little about what exactly you are looking for.”

Client: “Nothing big…just 2-4 pages with my company’s info, and our phone number. It wont need to be updated. I just need a basic web page. I just opened a dog grooming business, and I feel we need a site.”

Me: “Okay, well I would be glad to help you out…”

Client: *interrupts* “One catch though. My friend told me that I need to get on Google.”

Me: “Yes, we offer Search Engine Optimization…” *explains SEO* “…and generally your page will be indexed within about a month.”

Client: “No, I need my site to be on Google immediately! I want to be able to type in ‘Dog Grooming’ and have it be the first listing on Google. I need the site in about 4 days, and it has to be on Google by then also.”

Me: “I’m afraid that’s impossible. Besides, you’re a local dog groomer, in NY, you don’t need people to from California to be able to find you. No offense but it’s not like people are going to fly across the country to have you cut their dog’s hair.”

Client: “I guess you’re right. Okay, well then lets go with ‘local dog grooming’ instead. How much do you charge for your services?”

Me: “Well ma’am, I’m afraid it’s going to be impossible to get your site built in 4 days and have it listed, by then, as the number 1 result on the largest search engine, for a term as broad as ‘Local Dog Grooming’, but we can come back to that. A ballpark quote for your site, and this is just the design and upload–this is not for the SEO you want–possibly…$250.”

Client: “That is ridiculous…I am going to just buy Dreamweaver. ”

Me: “Ma’am, just Dreamweaver alone is $399 and even then you’re going to need to learn how to use it.”

Client: “Well can you teach me?”

Me: “Ummm…I don’t mean to sound rude, but I went to 4 years of school for this, and make a living doing web design. I don’t feel comfortable training you. That’s sort of like if I were to come to your establishment, and ask you if you could take your time to show me how to properly cut my dogs hair, rather than paying you to do it.”

Client: *speaking to someone else near her* “The sh*t people will tell you just to be able to steal your money!” *click*

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Download Some Intelligence While You’re At It

| OK, USA | Right | February 24, 2016

Customer: “I need to download a file to my pictures that change.”

Me: “Okay, yes, I believe you are talking about adding an image to your large slide show, but please let me make sure that you are talking about uploading an image, right? Adding the file to your website? Downloading is when you save things from your website to your computer.”

Customer: “No, I want to download a picture.”

Me: *talks them through the process of downloading images*

Customer: “Okay, thank you… So, when will the image show up on my website?”

Me: “Oh, I am sorry, sir; I must have misunderstood. So you do want to upload a file to your website? To have the image appear on your website for people to view?”

Customer: “No, I want to download the image!”

Me: *gives up, and gives instructions for how to upload an image*

Customer: “See?! Was that so hard? You tech people think you know what you are talking about and you couldn’t even help me download an image!” *hangs up*

A Rude Awakening

| New York, NY, USA | Right | September 19, 2014

(I ask a client to call me the morning of the next day to discuss layouts for his website. He ends up calling at around 3:00 pm instead.)

Me: “I’m sorry sir, but I won’t be able to help you right now. Please ca—”

Client: “Wait. I thought you said to call in the morning!”

Me: “Yes, I did, but it’s 3:00 in the afternoon now. I’m really busy right now though so we’ll have to reschedule.”

Client: “YOU SAID MORNING! I just woke up so it’s still MY morning! You need to assist me now!”

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Can’t Talk You Back

| NJ, USA | Working | July 23, 2014

(I have been working for a particular client for many years, during which time we develop a host of personality conflicts. It is rare that we do not have some kind of major disagreement. Frankly, I keep the job simply because it is regular work. Finally, I can’t take it anymore, and quit. She counters by offering incentives to stay.)

Client: “How about this: if you stay, you don’t have to talk to me for two months?”

Me: “Or, I could not talk to you for the rest of my life.”

Is At Least Very Stupid

| NJ, USA | Working | March 17, 2014

(I develop websites for a variety of clients. My employer does the marketing. Her clients provide details of what they need, she writes up a specification, and I implement it. One such specification, for an online school, stated ‘students must select at least three courses.’’ I implemented the shopping cart just that way. Afterward, my boss calls to complain.)

Boss: “The client is complaining that the form won’t submit unless he selects three courses.”

Me: “That’s what the specification said: ‘students must select at least three courses.’ That’s what he asked for.”

Boss: “That’s wrong. ‘At least three’ means one or more.”

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