The Cost Of Popularity

, , , , , , , | Working | June 26, 2020

My mum visits her bank to exchange some English currency for Canadian. This is during a time when any Tom, Dick, or Harry can do transactions of this nature without having to sign in first. Unbeknownst to her, there is a $5 fee associated with currency exchange; however, the bank teller forgets to charge her. So, Mum gets her money exchanged, doesn’t get charged a fee, and goes on her merry way.

A couple of weeks later, Mum gets her bank statement in the mail and it plainly says that a “$5 Currency Exchange Fee” has been withdrawn from her account. She is very cross and calls the bank.

Bank: “Yes, that’s because our teller forgot to charge you. She remembered after you left, recognized you, and took the money out of your account.”

Mum: “Let me get this straight: if I’d been just somebody off the street, and you’d forgotten to charge me, you would have waived the $5 fee?”

Bank: “That’s correct.”

Mum: “So, because I’m a loyal customer, you thought it was okay to help yourself to my money without notifying me first?”

Bank: “Um… Well, when you put it that way…”

Mum got her $5 back.


This story has been included in our June 2020 roundup as one of that month’s most memorable stories!

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Unfiltered Story #197503

, , , | Unfiltered | June 20, 2020

My first time working on boxing day was a very busy one to say the least, and on more than one occasion something strange happened but this one will always stick in my mind as the strangest thing that has ever happened to me working in retail.
I’d been working for about 2 hours now an I’d just gotten off my break, it was fairly busy but nowhere near as hectic as it had been earlier. I was rearranging the racks by size when an old Asian woman came up to me and asked, holding up a pair of extremely common sweatpants, “would you have this in a size medium at your franchise in San Diego?”. I was well and truly baffled and could only utter in my inexperience “what?”, She then scolded me that “I should know better” and that I was too inexperienced to be working at my age (at the time I was 16, it was my first job).
I don’t know if this story is that good but it is something I will never forget.

Unfiltered Story #196537

, , , | Unfiltered | June 14, 2020

I’m working the till in a reasonably large mall book store. A customer comes up to the till with an older fiction paperback, by an author I’m unfamiliar with.
Customer: “Is this a good book?”
Me: “I’m sorry, I’m not really familiar with the author, so I’m not sure. Have you…” (I was going to ask if she’d looked the book up online.)
Customer cutting me off: “How can they let you work here when you don’t read?”
Me: “I’m sorry ma’am, I’m an avid reader, but I haven’t read that particular book, or anything by that author.”
Customer: “If you are going to sell a book you have to read it first.”
Me looking around the store: “Ma’am, we have over 10,000 titles on our shelves, with hundreds of new titles coming in every year. There aren’t enough hours in the day to read every book in the store.”
Customer: “You’ve lost my business. I’m going to <Book Superstore>. They read the books they stock.”
(I had to bite my tongue, as <Book Superstore> was just another division of my employer)
Me: “I’m sorry to hear that ma’am. I hope someone there can tell you more about this book”

A Tale Of Two Customers

, , , , , , , , | Right | June 13, 2020

A customer enters her local grocery store, notes all of the changes that have been made recently to keep customers and staff safe due to the health crisis, and follows all of the guidelines. After paying for her purchases, she tells the cashier:

Customer #1: “I just want to say that you guys are doing a wonderful job. I know this can’t be easy.”

The cashier beams and thanks her.

[Customer #2] enters the same grocery store to look for yeast. She is unable to find any, since it has become a hot commodity, so she wants to leave the store. She discovers that doing so without actually going through the checkout is extremely difficult, due to many of the usual egresses being blocked.

In her confusion, she goes the wrong way down an aisle. In other words, the aisle has clear “WALK IN THIS DIRECTION” arrows on the floor, and she forgets to check them. Another customer barks at her.

Other Customer: “You’re going the wrong way!”

[Customer #2] yelps in distress, almost in tears:

Customer #2: “I’m just trying to GET OUT OF HERE!”

An employee comes along and helps her out of the store. She practically runs out the door, face burning.

Reader, both of those customers were me. I wish I could say that I’m sorry to the people who witnessed the second situation!

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Unfiltered Story #196236

, , , , | Unfiltered | June 12, 2020

It was close to the end of the day on a Saturday so the place was packed. I was the manager on the floor and I had two associates helping customers as well. There was roughly 12-15 customers shopping and we had to quickly go from customer to customer, making sure everyone was being helped sufficiently. I saw a woman pushing a shopping cart with two very loud screaming children, trying to find a size. I approached and asked if there was anything I could help her find. She asked where my 34Cs were, because she was buying a gift for her neice. I told her she had to be more specific, since everything comes in that size. After going back and forth for about 10 minutes, she picks a couple items and asks me to help her find a different size now, for her sister. Another 10 minutes later I started noticing a line up at the cash desk so I told my customer that I would be back momentarily. I was ringing through a customer when I heard a strange noise. I looked up and my customer was waving her hand at one of my coworkers and hissing. My coworker was in the middle of helping another customer so she didn’t make a move to help the one hissing at the back. Then my customer started yelling “Hello??” to me as I was in the middle of a transaction. So I held up a finger and said “one minute ma’am”. Finally the woman came to me with her cart of screaming children and four bras that she wanted to buy as gifts for her neice and sister. She told me I had been very rude to her by not assisting her when she needed help and that I should not be paid for today because I was rude to a customer. I apologized and told her I can only help one customer at a time. As she was paying for her purchase her cell phone rang so she answered it and proceeded to ignore me while I was trying to take payment. Finally we completed the transaction and she walked out still on the phone. In Canada (as it is with most countries) it is very rude to not offer a thank you at the end of a transaction. The next day I saw her and her husband and two loud children come into the store and talk to one of my newer associates. I heard my associate tell her that she would have to talk to the manager and pointed to me. The woman came up to the cash desk, seeming to not recognize me, and put one of the bras on the counter and said she wanted to exchange it. I looked at it and it had a large brown stain on the front of it. I asked what had happened and she said it was like that when she bought it. I laughed and said no ma’am it was not like this when I sold it to you last night. I would not have sold an item that had a large stain on it. She told me it wasn’t her size either and didn’t fit. I told her that’s because this one was for her sister. She said she wanted an exchange for a clean one because she can’t send it all the way to her sister in Africa if its dirty. I told her I was sorry but I couldn’t do the exchange since the item was in perfect condition when I sold it to her. I suggested she try washing it. Once she realized I wasn’t going to back down she turned and yelled to her husband that was standing outside the store and said that I wasn’t going to do the exchange, and seemed pretty upset about it. They yelled to each back and forth for a few moments and she eventually left. Once she left my coworkers and I had a good chuckle and even the other customers who witnessed the interaction had a good laugh.