How Not To Get Into Their Good Books

, , , | Right | February 2, 2010

Me: “Hi, thanks for calling [Bookstore]. How can I help you?”

Caller: “Yes, how much are your books?”

Me: “What book were you looking for?”

Caller: “No, your books. How much are they?”

Me: “They are all priced differently. Are you looking for one in particular?”

Caller: “No.” *click*

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Mentally Pre(Car)ious

, , , , | Right | February 1, 2010

(I work for a non-profit counseling office.)

Caller: “My boyfriend dumped me and took his car back, so I want to get a car.”

Me: “Are you looking for financial assistance with a down payment?”

Caller: “No, I want a car. My friend told me that you people get donated cars and you give them to people who need them. I need one.”

Me: “Ma’am, I am afraid that’s not the case. We don’t have any sort of car or transportation programs at our agency.”

Caller: “Are you calling my friend a liar?”

Me: “No, I am simply stating a fact. Our agency does not, nor have we ever had a program where we gave out cars.”

Caller: “This is ridiculous! Then what exactly is it that you DO do?”

Me: “We provide psychological counseling and community referrals. I could refer you to another agency that might be able to help you get a car.”

Caller: “I don’t need counseling! I NEED A FREE CAR! You should be ashamed of yourself!”

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If You Can’t Bear Them, Join Them

, , , , , , , | Right | January 28, 2010

Me: “Hi! How can I help you today?”

Customer: “Yeah, I like that little teddy bear with the sweater. How much is it?”

Me: “Well, ma’am, the teddy bear comes with this gift set of fragrance and body wash. It’s $30.”

Customer: “No. Just the bear.”

Me: “Well, ma’am, I have no way to just ring up the bear as it comes with the gift set only.”

Customer: “Then how do I get the bear?”

Me: “Well, you would have to buy this gift set. It’s very popular and only $30.”

Customer: “No, thank you. I’ll just take the bear today. How much?”

Me: “Ma’am, we do have a good deal for the holidays. I can sell you the bear, for only $30, and not only that, but I will throw in this fragrance gift set, just for you.”

Customer: “Thank you so very much, dear!”


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Eggs, Milk, Bondage Gear…

, , , , , | Right | January 19, 2009

(I was working for a grocery store in Panama City Beach, which is a big tourist spot. I was bagging this couple’s groceries – which included condoms – when this exchange occurred.)

Me: “So, you must be from out of town, then?”

Customer: “Yeah, we’re only here for a few days. Just getting the necessities, y’know?”

(Just then, a pair of handcuffs comes rolling down the conveyor belt.)

Me: “Just the necessities, eh?”

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The Orlando Hillbillies

, , , , , | Right | November 19, 2008

(I work as a security officer in an upscale hotel near the big theme parks in Orlando. We get a call from one of the rooms complaining about a break-in and theft.)

Me: “Sir, you called security about a break-in? When were you out?”

Customer: “Yeah! We just got back from [Theme Park] and somebody broke in here and took all of our used towels and soaps and stuff! Looks like they went through everything!”

Me: “Sir? They took your used towels?”

Customer: “We had a buncha towels in the bathroom and a buncha shampoo and soaps are gone, too! See?! These ain’t my towels! I know because we had used ours last night and draped them over the shower curtain to dry! What kind of establishment are y’all runnin’ here?”

(I look around the bathroom; it looks tidy and neat. Clean towels are hanging on the towel rack, and new bottles of courtesy soaps and shampoos were put on the bathroom counter.)

Me: “Sir, were these your towels from home? Was anything else taken?”

Customer: “No! We gotta buncha towels with our room and now they’re gone! I know because they were wet! Somebody done been in here snoopin’ through our room!”

Me: “Sir… I believe that was housekeeping. They come in, clean up the room, see if you need any fresh towels, and give you new–”

(The man begins shouting.)

Customer: “DON’T YOU TALK TO ME LIKE THAT! SOMEBODY HAS BEEN IN MY ROOM!”

Me: “It’s called ‘Housekeeping.’ They come in and replace any toiletries you use during–”

Customer: “Well, I ain’t need no toilet treats! They coulda stole all my stuff!”

Me: “Sir… it was our maids. They come in and clean for you. There is a complimentary safe in your closet. You can lock up anything you don’t want out when our staff–”

Customer: “TELL THEM I DON’T WANT ANYONE IN MY ROOM AND GOIN’ THROUGH ALL MY STUFF! If they do it again, I’m calling the police and having all y’all arrested!”

Me: “All right, sir…”

(The customer and his family stayed a whole week in the hotel. Evidently they used the same four towels the whole time and split a one oz bottle of shampoo for four people over six days.)


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