It’s Time To Lego Of This Customer  

, , , , , | Right | December 4, 2019

(I work at a board game store that has three locations. I’m usually at our location inside the local mall which, for obvious reasons, has a lot more toys than the other two locations. A family of about four adults and one small child comes in and wanders around the store. I don’t see the kid playing at the train table, which is probably our biggest attraction for small kids, nor do I see him play at all with the Plus Plus demo table — like Legos but all one shape. What I do see when I look over is the kid happily taking apart one of two Lego models my manager spent all morning putting together a few days ago to show what they look like as we still have several of those two models in stock.)

Me: “I’m sorry, that’s not what that’s for; it’s for display. Could you please not let him do that?”

Mom: “What? It was out there. I didn’t realize this was a toy store where you can’t play with any of the toys!”

Me: “We have other things he can play with; we’d just really rather he not take apart the Legos. I’m sorry those ones weren’t labeled like the ones at the counter are—”

Mom: *interrupting* “Well, they should be! I can’t believe he can’t even touch the toys! What kind of toy store is this, anyway?!”

Me: *trying to come up with an answer that won’t offend her further*

Mom: *dumps Lego pieces in my hands* “Well, I’m sorry we didn’t realize that he can’t play with the toys. We’ll be on our way, then, and I’m sorry to have bothered you!”

Me: *after them as they already are leaving* “He can play with the trains… or the Plus Plus…”

(Two other customers who saw the whole thing reassured me that I had not been rude at all. Fifteen minutes later, I got a call. The woman on the phone asked for my manager. I was the only employee at this location, and I was pretty sure the manager over all the locations was not at work, so I told her when my store manager would be back: two days from then. I’m certain it was her, wanting to complain that I wouldn’t let her small child tear our Lego model to bits.)

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