When The Stick Deal Isn’t Sticking

, , , , | Right | July 28, 2021

I work as a cashier at a popular pet store chain. We currently have a buy-two-get-the-third half-off deal on all dog treats, rawhides, and bully sticks. Part of the deal is that you can mix and match whichever three products you want; however, as most BOGO-type deals go, the cheapest one will always have the discount. 

Customer: “Hi, I bought these three bully sticks, but I didn’t get one half-off like the sign said.”

Me: “Oh, no! Do you have your receipt on you? I can do a quick adjustment!”

The customer hands me the receipt. I notice that she also purchased a bag of training treats which were a little cheaper than the bully sticks, so the discount was applied to them. I explain this.

Customer: “But I saw the deal on the bully sticks and I got three of them!”

Me: “Yes, but the deal goes for all treats and chews, including the training treats, as well. The cheapest product will always be the one that gets discounted.”

Customer: “But I got three bully sticks!”

Me: “Yes, but with the sale, you can mix and match with any of the treats and chews, so two of your bully sticks were counted as the ‘buy’ and the training treats were the ‘half-off.’ Make sense?”

Customer: “No! I got three bully sticks!”

Me: “Yes, and since the sale goes for all treats and chews, two of the bully sticks were counted as ‘buy’ and your training treats, which were also part of the sale, got counted as the ‘half-off.’”

Customer: *Nodding*

Me: “Make sense now?”

Customer: “No, I still don’t get it.”

Me: “Would you just like to return them?”

Customer: “Yes. But I still don’t get it! I got three bully sticks!”

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Should Fish A Little Deeper For That Knowledge

, , | Right | June 22, 2021

I’m giving my usual spiel about tank requirements for some fish.

Customer: *Flips, and in a nasty tone.* “I’ve been keeping fish since before you were born!”

She ends up buying fifteen fish for a single twenty-gallon tank, so she obviously hadn’t learned much from her decades of experience!

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A Crazy Amount Of Trolley Service

, , | Right | June 22, 2021

I’m in my local pet store buying large bags of cat litter, and they happen to have an eight-kilogram bag of cat food available, so I get that, too. The cashier offers to help me to the car, which they often do with heavy purchases.

Me: “I’m sorry! The car park was unusually full, so I had to park about fifty metres from the store entrance.”

Cashier: *Laughs* “That’s fine! The previous customer wanted their trolley pushed around the entire building to the opposite side.”

That was an approximately 500-metre walk through a busy car park with no footpath and a steep hill. The nerve of some people!

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Training Good Boys Doesn’t Exempt You From The Bad Ones

, , , , | Right | June 4, 2021

I train dogs for a chain pet store. The training arena is in the back corner of the building. It has a solid three-foot wall and another three feet of plexiglass above that with a solid door to enter or exit. People often stand outside and watch. Unless they seem to be recording or taking photos of the class, this is totally fine. I am teaching one of my beginner classes when a student interrupts me.

Student: “Hey, [My Name], there’s a guy out there.”

She points behind me. A phone is visible through the plexiglass beside the door. As soon as I open the door, the guy puts his phone down, still pointing the camera toward the arena. He’s wearing a baseball cap, sunglasses, a hoodie, and jeans, and he won’t look directly at me. Everything about him makes me suspect he is up to something, but I still maintain a professional attitude.

Me: “Hello. How can I help you?”

Man: *Defensive* “I’m just getting some tips.”

I smile, gesturing at the phone in his hand.

Me: “I’m sorry, it’s against policy to allow—”

He not-so-subtly tilts his phone so the camera is pointed up at me.

Man: “I’m not hurting anyone by standing out here.”

I move my hand so it’s covering his camera’s view.

Me: “Sir, I’m going to have to insist you leave.”

Man: *Stepping into the arena* “This is a public building! I am an American citizen and I have the right—”

Student: “Dude, get out of here!”

The student stood and approached the man quickly and he left. Later that same shift, a manager approached and asked my side of the story.

According to the man, I cussed him out, insulted and made fun of him, and then tried to bully him into paying me directly instead of enrolling in the class. I told her what actually happened and which class it was if she wanted to contact the other students or watch the security cameras.

She called every one of my students and they all told the same story I did. The man came back a few days later, smugly expecting compensation for how disrespectful I had been. The manager silently stared at him until he left.

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Spluttering Excuses

, , , , , | Right | May 28, 2021

It is before masks are a norm. A man asks for some help with a dog collar so I walk over, keeping a two-meter distance. The man steps closer, so I step back. He comes closer, I go back. This continues the whole time discussing the collars.

Me: “Excuse me, sir, I am just maintaining a safe distance as per health guidelines.”

He ignores me.

He finally chooses a collar when standing no closer than a few inches from me. He coughs, splutters all over my face, and there are bits of mucus now in my hair. I leave the store and walk out as my manager watches in horror.

I wash my face in the public toilets nearby. I have never been so angry in my life.

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