Unfiltered Story #160148

, , , | | Unfiltered | August 17, 2019

My coworker and I are stocking in the cat supply section, when a customer comes up with a question.
Me, “May I help you find anything?”
Customer,” Yes, can you show me the stop-leak, you know, septic powder?”
Me, “…? Oh, you mean for clipping toenails, in case you cut the quick!”
Customer, “Yeah.”
After I show him the product, I return to the cat section and look at my coworker.
Coworker, “So is he a plumber or what?”

Putting The Matter To Bed

, , , , | | Right | August 13, 2019

(I am picking my puppy up from a groomer located in a pet store. Since he was good while being groomed, I decide to walk down an aisle to grab a treat for him. As we’re walking, he pees on a display of very expensive dog beds. I scold him, get paper towels from a dispenser, and clean up the mess as best I can. On my way out, I search for an employee.)

Me: “Excuse me, I just wanted to let you know that my dog peed on one of the dog beds back there. I was wondering if I needed to purchase the bed now, or if you have some way of cleaning it?”

Manager: *gruffly* “Show me where it is.”

(I lead her back to the bed and show her which one, which has quite the large mark on it.)

Me: “Again, I’m really sorry. I can pay for it if you can’t salvage it.”

Manager: “Look, I’ve worked this job for nearly twenty years. We have people come in with their pets every day. Most of the time, people don’t clean up after their pets, let alone tell us. I’ve never once had someone offer to pay for damages they’ve caused. I’m going to mark this bed off as defective. You go up front and tell [Other Employee] that I told you that you can have those treats on us today. I wish we had more people like you come in the store.”

(I was stunned at how kind she was about the situation, but I paid for my treats, anyway. I always go back to that store now, and now that my pup is older we don’t have any accidents. But he does love all the free treats he gets from all of the employees!)

When Leaving The Zoo Please Adopt A Different Attitude

, , , , | | Right | August 7, 2019

(I work at one of the larger chain pet stores. We’re a smaller location and have a smaller amount of animals available for adoption. That usually means that the day or two before we get new animals, a lot of the animal cages and tanks are empty. I’m stocking shelves when I see a customer and her son in front of the reptiles.)

Son: *bangs on the glass* “There are no animals in here!”

Me: *drops what I’m stocking and heads over* “Please don’t bang on the glass. That frightens the animals.”

Son: “But there are no animals!”

Me: *looks into the tank and at the apology sign hanging underneath* “Nope, I’m afraid there aren’t. But still, please don’t bang on the tank.”

Mother: *looks up from her phone* “Why aren’t there any reptiles over here?”

Me: “They must have all gotten adopted.”

Mother: “Why?”

Me: *stands there in surprise before I find my words* “Because we’re not a zoo.”

(The woman tried to complain to my manager, as if us not having animals for them to look at was my fault, but nothing came of it.)

You Bruise, You Lose

, , , , | | Right | August 6, 2019

(At about 7:00 one night, a well-dressed woman in her thirties approaches me.)

Customer: “I need to speak to your manager.”

Me: “I’m the manager on duty; how can I help you?”

Customer: “I was in an accident outside your store last night, and I needed to know if you have any video cameras of the parking lot. I also need to know who owns the parking lot and how to reach them.”

Me: “Unfortunately, we don’t have any cameras for outside our store, but it’s possible that the property manager does. Let me contact my boss and see if we can find out who you need to contact.”

(I send a text to my boss about how a customer was in an accident and needs to contact the owner of the parking lot, but he doesn’t answer. I peruse the office for any phone numbers for the property manager, but I can’t find anything. After a few more minutes, I go back to the customer.)

Me: “Well, we have a couple of different options. I’m still waiting for my boss to get back to me, so if you’re willing to wait around, we can see if he has an answer. There’s also another manager who will be in tomorrow morning at 6:00 am. He has a bit more experience than I do, so he probably knows where to look to find the property manager’s number. If you don’t want to wait around any longer, you could call him in the morning.”

Customer: “Oh, okay. I think I’ll call in the morning. You see, the lights in the parking lot weren’t on last night, so I couldn’t see where I was going. I hit my leg against the curb while walking toward your store, and now I have a bruise. I just wanted to make sure that whoever is responsible will pay for my medical expenses.”

Me: “…”

(My boss finally called me after the lady left, frantic, until I explained that the lady had tripped on the curb and wanted someone to pay her medical bills. The weirdest part: even if the parking lot lights had somehow malfunctioned that one night, our doors and vestibule are made of glass. The lights from inside the store would have lit up our curb clearly. We never got a call in the morning, and we never heard from her again.)

Have You Tried Checking The Sewers?

, , , , , | | Right | July 29, 2019

Customer: “I would like to learn about your turtles.”

Me: “I’m sorry, we don’t carry turtles.”

Customer: “Well, what about that one up front?”

Me: “That’s actually a tortoise.”

Customer: “Oh, where can I find little turtles?”

Coworker: “It’s actually illegal to sell and own turtles under four inches in New York State.”

Customer: “Oh, okay. Do you know where I can buy an illegal turtle?”

Coworker: “Umm… A state other than New York?”

(Thinking she might not be understanding what illegal is, I decide to chime back in.)

Me: “You could get arrested for having a turtle that size.”

Customer: “Okay, I guess I’ll have to search around, then. Thanks!”

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