How Very Tot-ful

, , , , , , | Hopeless | November 18, 2017

Every fall, we run a donation drive to benefit Toys for Tots, an organization run by the United States Marine Corps which collects new, unwrapped toys, and donates them to children whose families can’t afford them for the holidays.

Today, I had a family come through my line to buy a parakeet: a father, his daughter, around 12 or 13 years old, and his son, around 9 or 10 years old. After ringing up the bird, I asked the father if he’d be interested in donating to Toys for Tots. He turned to his daughter and said, “It’s your money; it’s up to you.” She said, “Yes. It’s a nice thing to do.”

This year, we have stuffed dogs, cats, and bunnies available for donation. The bunny is very popular, and when people ask to donate a specific toy, that’s almost always the one they choose. I asked the girl if she cared which toy she donated, and sure enough, she chose the snuggly pink rabbit.

Each toy has a name. The dog is Chance, the cat is Lucky, and the bunny is Hope. So, I told this sweet young girl who chose to spend $5 of her own money, “Thank you; you’re giving a child Hope,” and her face lit up. I won’t soon forget this young girl or her generosity.

Gul Du-Splat

, , , , , | Right | November 3, 2017

(I’m working alone in a small pet store. It’s about 20 minutes before we close. A woman barges in holding a large cardboard box, a wild look in her eyes.)

Me: “Hello, ma’am. Is everything okay?”

Woman: “You have to help me! I found a seagull in the parking lot, and I think its wing might be broken!”

Me: “Oh. Well, I’m not sure what I can do to… Wait, is it in the box you’re holding?”

Woman: “Yes! Can you take a look at him?”

Me: “Ma’am, please keep him in the—”

(Before I can finish, she pulls the seagull out of the box. Understandably scared, it starts flapping its damaged wing, and blood spurts all over me, our displays, and the floor.)

Me: “PLEASE PUT HIM BACK IN THE BOX! I’m not a vet! I’d recommend you take it to an emergency room! Try [Nearby Vet Clinic]; I know they do emergency walk-ins!”

Woman: “ARE YOU SERIOUS?! Hmmph! I assumed you’d care about animals!”

(She stuffed the seagull back in the box and ran out of the store. I ended up staying almost 45 minutes past closing to clean and disinfect the entire front end of the store. I hope the poor seagull ended up okay!)

Your Refund Request Is Barking Mad

, , , , | Right | October 27, 2017

(I work in the dog and cat department of a big pet store in a local mall. Probably half of our customers come in from out of town. This happens when I answer a call for my department one day.)

Me: “Thanks for holding for [Pet Store]. This is [My Name] speaking. How can I help you?”

Customer: “Yeah, I was in the store earlier today, and I bought a kennel, but the cashier also charged me for a bag of [Puppy Food].”

Me: “Oh! I’m sorry. If you could bring your receipt to the store, we’d be happy to get you a refund.”

Customer: “She also gave me the food.”

Me: “I’m sorry; did you say you have the bag of food?”

Customer: “Yeah. But I don’t want it.”

Me: “Okay. Well, if you could bring the bag of food and your receipt back to the store, we’ll get you a refund.”

Customer: “I live in [Nearby Town].”

Me: “Okay. Well, our return policy is thirty days, but if you don’t think you can make it back within that time, I can pass you on to my manager, and she can extend that window.”

Customer: “Can’t you just do the refund over the phone? I paid by debit.”

Me: “Uh… no. No, we can’t do a refund over the phone.”

Customer: “Well, why not?”

Me: “For one thing, you can’t do debit transactions over the phone, period. For another, you have the product. You need to bring the product back, and your debit card, for us to do the refund.”

Customer: “But I don’t want the dog food.”

Me: “That’s fine. You need to bring it back to the store so we can do the refund.”

Customer: “Fine.”

Getting A Sinking Feeling About This

, , , , | Right | October 17, 2017

Customer: “Should I put gravel in my fish tank before or after the water?”

Me: “It’s a little easier to get the water level where you want to be it by putting the gravel in first. Aside from that, it doesn’t really matter.”

Customer: “Well, I already put water in. So, if I get this gravel…” *picks out a small bag* “…and try to put it in now, will it sink?”

Me: “Er, yes. Gravel’s just a bunch of small rocks.”

Customer: “Well, I don’t know anything about this; I’m new to fish tanks. You’re sure it’s not just going to float?”

Me: “It’s a bag of rocks, ma’am. Rocks sink.”

Customer: “I’m new to this! You’re sure that it won’t float?”

(She continued to ask at least five more times throughout the rest of the conversation whether or not gravel sinks in water. She still didn’t seem to believe me by the time she left.)

Toxic Parenting

, , , , | Right | October 9, 2017

(I’m the manager, and since our aquatics specialist isn’t working today, I’m putting away a shipment of fish when a customer comes over.)

Me: “Good afternoon. Can I help you find anything?”

Customer: “I need food for my goldfish.”

Me: “I’d be happy to help you. Were you looking for a particular brand?”

(We walk over to the food aisle.)

Customer: “Which one of these is non-toxic?”

(I stare, stunned.)

Customer: “In case my kids eat it, you know?”

Me: “I… well, I’d advise keeping it out of their reach, but all of the foods are non-toxic, ma’am, or we wouldn’t be able to feed them to the fish.”

Customer: “Oh, thank you!” *grabs a container of food and happily heads out of the department*

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