The very first real job I ever had (besides delivering papers) was at a fish-and-chips chain restaurant, and the franchise was owned by a husband and wife. I started out as a dishwasher and ended up working on the line as a cook within about five months due to the high turnover.

With my departure from the dish pit, we needed another set of hands. A friend of mine dropped off her resume and was hired on the spot — great! Due to further turnover, she too ended up in the kitchen, and an older man was hired for the dishes. For reference, I am also female.

To my friend and me, this was an amazing arrangement, and we felt really special. From the outside looking in, it was illegal in so many ways; we were fourteen years old and essentially ran the entire kitchen from 3:30 pm to 10:00 pm every night, including school nights. Our parents were both very old-fashioned and believed this hard work would be good for us, so they also were none the wiser about the legalities of it.

One day, we were scheduled for our regular shift, but midway through school, I was called to the office and dismissed early from school. My grandfather had fallen down some stairs, broken his hip and knee, and been rushed into surgery. He survived and was fine, though he now walks with a permanent limp, but in that moment, it was incredibly scary, and due to his medical state, the doctors were extremely concerned.

On the way to the hospital with my mom, I texted my friend that I’d be either late or absent, and I called the restaurant owner to advise the same. He said it was no problem, to take the night off, and he would cover for me. My friend said the same, and it ended up being a super slow evening anyway; Mondays always were.

The next day, I went to school and work as normal. It was Tuesday, which was All You Can Eat Fish & Chips Day — INSANITY every Tuesday. We would not get a break or any relief between the 4:00 pm early birds and the 7:30 pm late diners; it was constantly hectic between those hours. The only relaxation we had was when it slowed down around 8:00 pm. The dishwasher no-call-no-showed, so my friend and I were pulling double duty by keeping a constant flow of food and clean dishes.

At 8:30, the owner came up to me.

Owner: “[My Name], pop in the office, and let’s chat.”

Me: “Is everything okay?”

Owner: “You lied to me.”

Me: “Sorry? About what?”

Owner: “Your grandfather didn’t go to the hospital; that was a lie. You no-showed to work to go party.”

Me: “Um… what? No, that’s not true! You can even call my mom!”

Owner: “I looked at your [old, obsolete social media website that no longer exists], and you posted a photo of yourself with a bunch of teenagers last night.”

Me: “You mean my cousins? At the hospital?”

Owner: “It doesn’t look like a hospital.”

Me: “It literally is. Look!”

I showed him the photo on my phone and pointed out the hospital chairs and window behind us.

Owner: “No, you’re a liar, and I don’t employ liars who make up such vulgar fibs to get out of work.”

Me: “I have never missed a single day of work! Ever! I’m always here right after school and stay until after closing to finish my work! I’m sorry, but please call my parents and ask them!”

Owner: “I’m going to have to let you go.”

I started to cry softly and went back into the kitchen. In my inexperienced and childish mind, I had to finish my shift and duties… so I continued doing dishes!

After about twenty minutes, the owner walked over.

Owner: “I fired you! Get out!”

My parents took an hour to come to pick me up as they were busy when I called, so I sat behind the restaurant in an alley crying. My friend quit the next day after hearing what had happened; she thought I had gone home early to spend time with my grandfather.

The restaurant declined severely in quality and service, and it ended up being sold to a new owner a few years later after the previous one cited “staffing issues”. I wonder why!

I teach at a small one-building school district. The bookkeeper, who is in charge of all the district’s financial records, is a piece of work.

She sends out the W-2 (an American form for filing your taxes). Two weeks later, she sends an email:

Bookkeeper: “I did the W-2s wrong. Use the updated form I’m sending out.”

Guess who the schmuck was who filed his taxes immediately?

Later:

Me: “Why is my paycheck about half of what it should be?”

Bookkeeper: “Oh, I forgot to withhold something in your last few checks, so I took it all out of this one.”

It never occurred to her that this would be inconvenient for me or that she should warn me. Fortunately, the principal decides that maybe I should gradually pay back the money over several paychecks rather than all at once.

Later:

Me: “Are you still putting money from my paycheck into my annuity? It looks like it stopped.”

Bookkeeper: “Oh, yeah. You needed to sign up again when you switched positions.”

Me: “That was months ago! Why didn’t you say something?”

Bookkeeper: *Huffily* “I was in this office for the entire summer. If you had come in once, I would have talked to you.”

Me: “I taught summer school. I was here literally every day for a month.”

Later, I marry a fellow teacher who starts working in my district. She gets her first pay stub.

Wife: “Wow, this teaching gig sure pays well!”

No, it doesn’t. The bookkeeper accidentally included the school nurse’s salary in my wife’s deposit. Because the money is in our account, we are the ones who have to jump through a bunch of hoops to get it to the nurse.

Later, I change districts, but my wife stays. One day, she calls me in tears. The bank has called us saying the checks we paid our bills with are bouncing. When I find out why, I call the bookkeeper myself. (My wife, who is pregnant at the time, is too upset.)

Me: “I understand that you gave [Wife] a physical paycheck last cycle?”

Bookkeeper: “That is correct. I put it in her mailbox.”

Me: “Well, for the past two years, her paycheck was automatically deposited.”

Bookkeeper: “I had to write a physical check because of [some screw-up on her part, which was the result of another screw-up on her part].”

Me: “Well, she assumed the envelope was just the receipt — like it has been every time. She never opened it and assumed her check had been deposited.”

This is in the early 2000s, before online banking is commonplace.

Bookkeeper: “Well, someone needs to take responsibility for checking those things.”

Me: “Yes, someone does, since it sure as heck ain’t you.”

The district authorized another check, and the bank didn’t penalize us for the overdrafts.

The bookkeeper later retired.

I recently stayed at a hotel, where conference organisers had booked me into a wheelchair-accessible room. It was round the back of the building down a lane-wide ramp with no sides, handrails, or lighting. Even in a wheelchair, I wouldn’t have been able to get to or from it unless someone was there to push me.

The hotel’s answer was that there was a dedicated disabled parking bay nearby so I could just drive to the front of the building, hope to find suitable parking, and walk across the busy carpark every time I wanted to go to breakfast, reception, the coffee shop, meetings or anywhere.

When I pointed out I didn’t have a car and would need to call a taxi each way to take me from my room to reception and back, I got the obligatory “deer in the headlights” look.

It’s not really the hotel’s fault. Despite it being completely unsuitable for me, who can walk (sort of) and would be on my own without a car most of the time, I believe the room was quite spacious and well-equipped.

The requirement I had asked for was accessible washing and toilet facilities, so I ended up with a smaller and more basic (but still accessible) room, but at least I could make my own way around.

They were also good enough to provide a proper ergonomic computer chair so I could sit in my room and work.

Watching the cogs whirring was fun; I don’t think it had ever occurred to the managers that without a car, or at the very least a fairly meaty powered chair, there was no safe way to go to and from their premium “accessible” rooms.

I’m at a large bulk store with my mother-in-law, and we’re looking for clothes for my kids. We can’t find something we want in the right size, so we ask one of the employees if there’s anywhere else it could be.

Employee: “There’s another table up by the entrance, but if it’s not there, we don’t have it. I’m sorry.”

Me: “I already checked there, thank you. And it’s not like you’re purposefully hiding it from me.”

There’s a look of sheer and utter gratitude as she responds:

Employee: “Yes! Thank you!”

Her demeanor change made me really sad for the state of our service industry. I worked retail for years, so I get it.

This story reminded me of what happened the last time I had to update my phone contract.

I got a notice that my discounted rate would end soon. Since I was heading over to a store to buy an unrelated item, I decided to ask about a new rate while I was at it. Apparently, the very best they could offer me at [ISP] was about one and a half times the rate I had now.

I told my significant other about it, and they told me that they had recently updated their plans with a rate that was about the same as my discounted one, with the same services, at a kiosk in a mall nearby.

“Great! This will be easy,” I thought, and headed over to the mall to find the kiosk.

At the kiosk, it was explained to me that yes, they could offer the rate my SO had told me about — but only for new customers. Since I was an old customer, no good rates for me.

So, I walked over to the kiosk of [Rival ISP] and asked for their best rate if I switched over. I got something a bit higher than the rate for new customers at my current ISP. I signed the papers right there and went home.

A couple of days later, as expected, my still-current ISP called me. They noticed I was switching ISPs and wanted to offer me a good deal if I stayed. Somehow, that deal was the exact same one offered to new customers at the kiosk.

I ended up accepting that deal. It was a pretty good deal, but holy crap do the ISPs make you jump through hoops to get those deals. I’ve been a customer of the same ISP for over twenty years now, and the only thanks I get is having to jump through the same hoops every two years.

I swear, the day one ISP implements discounts for staying over two years, I’m switching over.

Related:
Welcome To The Call Center Centrifuge, Part 3