You’re Also Charged A Lecture On Top Of The Fee

, , , , | Working | January 16, 2020

(This takes place in the mid-2000s. The movie rental place near me does not charge late fees, but keeping the movie for over a month will result in you buying it and having your account billed accordingly. As I’m cleaning out my dorm to move home for the summer, I find a movie from them I forgot to return. It’s a movie I like and it is my fault for forgetting, so I’m fine with being charged the full price, but I still go to the store to settle my account so I don’t have an outstanding balance while I’m gone for the summer.)

Me: “I’m not renting anything today; I just want to pay my account balance off.”

Cashier: “All right. It looks like you kept [Movie] too long and have been charged for buying it.”

Me: “Yeah, that’s right.”

Cashier: “Our policy clearly states that even though we have no late fees, you’ll be charged the full price of the movie after keeping it for thirty days.”

Me: “I know; I’m here to pay that.”

Cashier: “We also call you when you’re past due to remind you before that happens.”

Me: “Yeah, I got the call and then forgot. I’m fine paying it. I don’t mind.”

Cashier: “There’s a drop-box for after hours. So even if you’re busy with class and work all day you can still drop it off. It only takes a moment, and we’re right by campus.”

Me: “I’m aware. I get that it was my fault, and I’m fine with it and here to pay off the balance.”

Cashier: “Look, I’m just trying to help you. Nobody wants to be charged full price for movies they only wanted to rent.” *finally finishes the transaction and gives me my card back*

Me: “I guess. Thanks.”

(I’m sure she’s used to people arguing with her about late fees, but sometimes people DO actually accept their mistakes gracefully.)

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Burst His Kentucky Fried Bubble

, , , , , | Working | January 16, 2020

(I have just moved more than halfway across the continent for a temporary job. No matter what, I will be leaving this city after two months. Because I am so far from home, there are no locations of the regional grocery store I typically use, so I have gone to a local chain. I am checking out.)

Cashier: “Do you have a rewards card?”

Me: “No.”

Cashier: “Would you like to sign up for one?”

Me: “No, thank you, not today.”

Cashier: *forcefully* “And why not?”

Me: “I just don’t usually shop here.”

Cashier: *indignant* “Well, where do you shop?”

Me: “Um… in Kentucky?”

(I went to this store several times during my stay, and the cashier always seemed upset that I wasn’t a member.)

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On Your Way To A Plushie-r Lifestyle

, , , , | Working | January 16, 2020

(I work part-time, and in my spare time I do a lot of sewing. A year ago, I made some plushies based on a cute game to display in the shop. This happens on a day that I’m not working.)

Customer: “What are those on the shelf?”

Coworker: “Oh, one of the staff made those; they’re from a game.”

Customer: “Can I see it for a moment?”

(My coworker hands over a plushie.)

Customer: *looks intently at it* “Wow, the stitching is really good on this.” *pauses* “I don’t mean to be rude to you or anything, but if she can make stuff like this, why the f*** is she working here?”

(It certainly made my day when I heard that!)

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Not A Very Rewarding Attitude  

, , , , , , | Working | January 15, 2020

(I have to stop by a local big box electronics store in the middle of the workday to grab some USB drives for our IT department. I typically don’t shop here, but the usual store is several miles out of the way. I quickly grab what I need and go up to the first open register, where the cashier in uniform is wearing a name tag which says, “In Training,” and there is a woman in civvies wearing a “Trainer” name tag.)

Trainee: “Welcome to [Big Box Store]. Did you find everything you need?”

Me: “Yup.”

Trainee: “And did you have our [rewards plan] card with you?”

Me: “Nope, don’t have one.”

Trainee: “Well, sir, would you like to sign up? It’s free and you earn points with every purchase.”

Me: “Not today, I’m in a hurry, thanks.”

Trainee: “It only takes a few minutes to sign you up, sir; are you sure you don’t want it? It costs nothing!”

Me: “Nope, not interested.” 

(Normally, I’d take a harder stance on saying no, but the dude is in training so I figure I’ll let him practice his spiel and let it go after the “three-peat” rule is satisfied.)

Trainee: “But you can use your rewards points to get [Branded Item #1] and [Branded Item #2], in addition to coupons.”

Me: “Seriously, not interested. Just ring me up because I’m in a hurry.”

Trainee: “Okay, sir, no problem let’s get you checked out.”

(As the trainee reaches to start ringing up my stuff, the trainer taps him on the shoulder.)

Trainer: *super condescendingly and more than loud enough for me to hear her* “No, he didn’t sign up for the [rewards plan] card. Let me show you how it’s done.”

(The trainer then steps up to the register to take over the transaction.)

Trainer: “Now, sir, I think maybe he didn’t explain that the plan is free and—”

Me: *cutting her off* “I heard three times. I know about the plan. I’m in a hurry and very clearly not interested. This is now a hard no, which means you stop and ring me out.”

Trainer: “Oh, sir, you really aren’t listening to what I’m telling you. I’m trying to help you! Now—”

Me: *cutting her off again, crescendo-ing my deep voice into a full blown roar* “I understood every d***ed word! Stop insulting my intelligence. I know the plan is free, I know what the points can be used for, and I’m not bloody well interested. And I’ve made it very clear that I am in a hurry and trying to get out of here. Now, either you step aside and let the polite gentleman—” *pointing at trainee* “—ring me up, or I will shout loudly enough for the store manager to come here and take my complaint about your piss-poor service. If you’re going to waste my time and belittle both me and the guy who was actually doing his job right, I might as well make sure my time is being wasted filing a complaint ABOUT YOU!”

Trainer: “Well, you’re a lost cause.” *to trainee* “He’s your problem now.” *walks over to meet a security guard from the entryway, who is now halfway to the register*

Trainee: “I’m really very sorry, sir.”

Me: “Dude, you did your job right. I could have been a jacka** up front, and I would have if you hadn’t stopped after the mandated three attempts. You were fine and following your training; we have no problem.” *actually manages to pay for my three products as the security guard gets to the register*

Security: “Sir, you can’t be in here causing a scene. You need to pay and leave.”

Me: “I just paid. I’d have paid sooner but the idiot behind you—” *pointing at trainer* “—refused to ring me up because I won’t sign up for [rewards plan] card. Also, she was super rude to me and to the guy she’s supposed to be training. If being upset over that is a problem, please call the store manager and pull the recording from the camera there on the wall.”

Security: “Uh… You want me to pull the audio and video? Sir, that will show exactly what happened. If you’re lying, I’ll have you banned.”

Me: “Please, pull it. Watch it with the store manager.” *hands over business card* “Here’s my contact info, so if you need to ban me after what you see and hear, please do so.”

Security: “Okay, sir, I’m going to pull the recording.”

Trainer: “No, not necessary; I think he’s learned his lesson!”

Me: “It is necessary. Tell the store manager I look forward to hearing from him. Now, I have other places to be.”

(I emailed a complaint to corporate and I did hear back from the store manager the next day with an apology for the way I was treated. He offered me a free membership in [rewards plan] and a $50 coupon to win back my business. I told him I was voting with my wallet and taking all future business to the local independent shop, instead. The big box place has since gone out of business. Can’t imagine why that location was underperforming.)

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Announce Yourself Or Renounce Yourself  

, , , | Working | January 15, 2020

(I’ve gotten tired of the spam calls and am usually pretty brusque when a phone call comes from an unknown number.)

Me: “Hello.”

Telemarketer: *with obvious accent* “Hello, how are you doing?”

Me: “Why are you calling?”

Telemarketer: “Are you this rude with everyone?”

(I hung up. Who is being rude here? Geez.)

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