Time To Scoot!

, , , , | | Working | July 3, 2019

(Earlier last year, I was struck by a car while in a crosswalk. I came out of it none the worse for wear, though I managed to break my leg, leaving me in a cast for close to three months while various parts of the bone and tendons finally healed. I managed to get around pretty well on crutches, but sometimes this would get tiring when I’d go shopping. This little incident happens at one of the local grocery stores. Heading in with my friend to pick up some needed things around the house, I take one of those mobility scooters and place my crutches where I can get to them. With that done, I head into the store to do the shopping. I’ve put five or six things in the basket when I am approached by a young clerk and a woman.)

Clerk: “You’re going to have to get out of the chair.”

Me: “Uh… Why?”

Clerk: “That’s for people who are disabled; this lady needs it.”

Me: “Then she can get one out front. I can’t exactly walk.”

Clerk: “I don’t care.”

(He starts moving my stuff into a buggy and reaches for my crutches.)

Me: *almost in tears* “I can’t walk, mate. I’m in a cast.”

Clerk: “You need to get out.”

(The woman has this smug look on her face the whole time, even as I manhandle my cast over and struggle up onto the crutches. I am in tears by this point. Leaving the cart where it is, I hobble up front, passing my friend on the way. He sees me upset and “walking,” so he wants to know what’s going on. I tell him we need to see the manager right then and there, but won’t explain. The manager comes out of his office, sees me upset, and quickly helps me into a chair, wanting to know what’s wrong and if he needs to call EMT services or something for me. I explain to him why I’m upset, what happened, and how I can’t shop there any longer. To put it simply, he is LIVID. He quickly calls the clerk up front and says:)

Manager: “I want your side of this. Now, let me get this straight. Did you eject this customer, who obviously has a broken leg, from a mobility cart so someone else could ride it?”

Clerk: “It’s a fa—“

Manager: “I want a ‘yes’ or ‘no’ answer.”

Clerk: “But… fine. Yeah. So what? He can walk.”

Manager: “Walk? Oh, you mean hobble around in pain? Yeah, I suppose he can do that. You’re going to be walking, too. You’re fired. Now gather your crap, and I don’t want to ever see you in my store again. Got it?”

(The clerk muttered something and sulked out. The manager asked where I’d left my buggy, and if I could identify the woman that took the cart. I did the best I could on both counts. He told me to just rest in the chair with my foot up while he would make things right. His store wasn’t about to be remembered for such behavior. About fifteen minutes later, he returned, everything in the cart bagged, and told us to take it as compensation for the trouble. He even helped me out to the car. As we left, I noticed the woman sulking outside, complaining that she was disabled, and how dare they bar her from using the mobility carts. I still shop there regularly, and the manager makes it a point to always ask how I’m doing and if there’s anything I need. I’ve also seen the lady there twice, and both times she is staring rather forlornly at the carts. A sign above them reads, “The management reserves the right to remove you from these carts if it is determined you are NOT eligible for them.”)

Laughing Over This Stuff Is A Minefield

, , , | | Working | July 3, 2019

(My uncle served in the British military and was stationed in Cyprus in the ’80s. One day he and another soldier are tasked with observing the Turkish side, reporting anything that happens. They reported earlier that a Turk was reinforcing the minefield.)

Partner: “Hey, [Uncle], what does that look like to you?” *points at the minefield*

(He looks through binoculars to where [Partner] is pointing and sees the guy that was laying mines looking around frantically and constantly turning the map he has.)

Uncle: “Looks to me like he mined himself into a corner.”

Partner: “That’s what I thought.”

Uncle & Partner: *laughing hysterically*

(They called it in and the Turks were notified. It took some time, but he managed to get out safely and got a severe tongue lashing from his CO.)

Devilishly Delicious

, , , , | | Working | July 2, 2019

(I go to a fast food place with a coupon for a discount on my favourite combo.)

Me: “I have this coupon for a $5.49 combo. I’ll have the [burger] combo, upsize the fries.”

Cashier: “[Burger] combo with coupon, upsize the fries.Your total is–”

(The cashier then visibly pales, her eyes bug out, and she crosses herself. The total after tax has come to exactly $6.66.)

Cashier: “Get out of here! I will not serve the devil! This is the devil’s order!”

(The cashier then stormed away, and the manager, trying not to laugh herself silly, completed my order without incident. It was one H*** of a good meal.)

Un-fee-sibly Unhelpful

, , , , , | | Working | July 2, 2019

(I buy image editing software on a subscription basis, paying $20 monthly for it for school. The school year ends and I no longer need the software, so I do an online chat with a customer service representative. He says he has ended my subscription with no cancellation fee. I thank him and go about my business… until I receive a bill for my subscription the next month. I do another online chat with their customer service.)

Me: “Hi. I believe there was a mistake with your system. I ended my subscription with you last month but I was billed for it this month.”

Rep #1: “Yes, that was the payment for your image editing software.”

Me: “Yes, I know, but I ended that subscription last month.”

Rep #1: “I would like to inform you that your credit card information was updated so your subscription was renewed.”

Me: “I’m sorry, but that didn’t happen. I did not change anything with my bank account or update my credit card info with you at all. That is incorrect.”

Rep #1: “I would like to inform you that the subscription gets renewed automatically; since you were in a one-year commitment you were billed for the subscription.”

Me: “That’s not what the last rep told me. He told me my subscription had ended. I have the transcript of our conversation to prove that.”

Rep #1: “I have checked out your previous case and the representative said that the subscription was suspended and it would be renewed upon your credit card information being updated.”

Me: “No, that’s not what he said.” *copies and pastes his post saying the subscription was cancelled into the chat* “That is what he said, verbatim, copied from the transcript. It clearly says the subscription was cancelled.”

Rep #1: “I apologize for the inconvenience, but if you have the funds in your bank account you will be charged for your subscription.”

Me: “But I ended the subscription, so I shouldn’t have been charged.”

Rep #1: “Do you want to cancel your subscription now?”

Me: “Yes, please, but I also want to be refunded the money you took without my permission after the subscription should’ve been cancelled.”

Rep #1: “One moment while I transfer you to our cancellations department.”

Rep #2: “Hi. I would like to inform you that by cancelling today you will be ending your subscription early and be subject to a $135.00 cancellation fee. If you would like to continue, I can offer you one month of free service.”

Me: “The first representative I talked to said there was no cancellation fee.”

Rep #2: “As the subscription is annually based with lower monthly fees, if you cancel the subscription within the commitment, you will have to pay a cancellation fee. Would it be helpful for you to continue your annual membership, if I could go one step further and give you two months of service for free?”

Me: “I was told the subscription had been ended already.”

Rep #2: “The subscription was not cancelled; the payment for the subscription was processing from your bank.”

Me: “That’s not what I was told.”

Rep #2: “The payment for the subscription was processing and it was in a suspended state; you will have to pay the cancellation fee if you cancel before the commitment ends.”

Me: “But I contacted your representative specifically to cancel the subscription, and he said that it was cancelled. He also told me there was nothing I needed to do: no cancellation fee, no paying for May.”

(We go back and forth for about thirty minutes, with him repeating that I need to pay the cancellation fee and continuing to offer me more months for free. I continue to decline, telling him my subscription should’ve been cancelled. Eventually, after forty-five minutes…)

Me: “Either your rep didn’t charge me the fee or he didn’t cancel the subscription. Either way, that’s not my fault, but I was told the subscription was cancelled and I would not have to do anything else, so that’s the commitment I expected from your company. I do not expect to pay a fee for something that should have happened in April, that I was told would not have a fee.”

Rep #2: “We will not able to cancel the subscription without a fee; if you cancel the subscription now, you will be charged a cancellation fee.”

Me: “If you cannot do what I ask and end my subscription now, without the fee that I was told I would not have to pay, then elevate me to someone who can.”

Rep #2: “As per the terms and conditions, we will not able to cancel the subscription without a fee; however, I will go ahead and escalate this case to my higher- level support team to check if we can waive off the cancellation fee. You will receive the confirmation email within two or three business days.”

Me: “Thank you.”

(Two weeks go by with no word from the company. I contact them back twice, with the last time getting lucky.)

Me: “Hello. I’m involved in an ongoing issue where my subscription failed to be cancelled and have been told to pay a fee I was initially told would be waived.”

Rep #3: “I’m so sorry to hear that. I will do everything I can to help you today!”

([Rep #3] got my subscription cancelled and the fee waived within 24 hours! I honestly expected to see more charges appear on my bank account, so I blocked any withdrawals coming from them, just in case. Amazing how different some people working for the same company can be.)

A Testing Enrollment Process

, , , , , | | Learning | July 1, 2019

(I am dropping off some paperwork at my son’s new school so he can begin first grade in the fall. The staff member helping me is shocked I don’t have any report cards from his time in a hybrid classroom/homeschool kindergarten. I’ve just finished explaining that the public charter school overseeing his schooling had an educational specialist meet with him monthly to evaluate his progress.)

Staff Member: “No report cards? But do you mean he didn’t get any grades?”

Me: “No report cards and no grades. But he did have monthly in-person evaluations with the charter school specialist.”

Staff Member: “But, but, but… What about tests? I’m sure he took tests. You know, where he wrote stuff down.”

Me: “Not that I know of. We didn’t do formal tests. But he had a monthly evaluation by the public charter school specialist.”

Staff Member: “But how do you know he was learning anything?”

Me: “His charter school evaluated him monthly to be sure he was keeping up to state standards, and I’ve been tracking his progress against state standards, too.”

Staff Member: “But, but, but… Who taught him?”

Me: “Two days a week he was in a classroom with other kids and a teacher, his dad taught him most subjects on other days, and I taught him reading.”

Staff Member: “Okay, but, but, but… Tests. He had to have taken some tests. How did you know how he was doing in school?”

Me: “His charter school regularly evaluated him against the state standards, and so did I.”

Staff Member: “But what about reading? How do you know he can read?”

Me: “Because I can put a book in front of him and he reads it to me.”

Staff Member: “But, but, but… How do you know he understands what he’s reading?”

Me: “Because he interacts with what he’s reading in an understanding way.”

Staff Member: “But, but, but… What about tests?”

(Should I be worried about this fixation on tests?!)

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