Doing A Disservice To Customer Service, Part 5

, , , , , , | Working | April 15, 2019

(My husband retired from the military with twenty years of service in the military version of customer service for various functions last year. He currently is an operations manager for the contractor that provides housekeeping and food service for the local hospital. All told, he has over forty direct reports. He is shopping at a major general store type retailer before work one day. The store manager is the only one on duty and she refuses to check him out before she does anything else. My husband walks up to the counter and no one is there for several minutes.)

Husband: “Can I get some help here?”

Store Manager: “Just a minute!”

([Husband] patiently waits. Five minutes pass by and no one has come to the counter. He asks again, a little more forcefully.)

Store Manager: “Can’t you wait?!”

Husband: “No! I am going to be late for work!”

(The store manager then proceeds to come to the front of the store and goes into an office to count tills instead of servicing my husband.)

Husband: “This is poor customer service! What could be more important than servicing a paying customer?”

Store Manager: “What is wrong with you? Don’t you know how customer service works?!”

Husband: “Uh… yeah, I do! I spent twenty years in the military doing customer service for shipping and receiving, and I would never treat a customer the way you did to me!”

Store Manager: “But you didn’t supervise anyone!”

Husband: “I was a Master Sergeant in the Air Force. I sure as heck supervised people! At one time I had over sixty people under me. I am now the manager of over forty people who provide services at [Local Hospital]! If any of my employees treated someone the way you have done to me, I would fire them as soon as possible!”

Store Manager: *checks my husband out* “Why don’t you call corporate, then?”

Husband: “I’m not dealing with your attitude! Don’t expect any more business from my wife and me. I am also telling [Local Veterans Group] not to shop here because you are so disrespectful.”

Related:
Doing A Disservice To Customer Service, Part 4
Doing A Disservice To Customer Service, Part 3
Doing A Disservice To Customer Service, Part 2

Mrs. Grumpy-Cheese And The Attack Of The Muenster

, , , , , | Working | April 13, 2019

(I’ve had a rough day and am making my last stop to grab lunch supplies for the week. I’ve already waited patiently — and politely, I might add — at the meat section of the deli counter so a different associate can fix a troublesome scale. Now I need to get some cheese and I am directed to speak to her coworker. The exchange goes as follows.)

Me: “Hi. Can I get a quarter-pound of Muenster? Please and thanks!”

Worker: *sighs and rolls her eyes* “Ugh, seriously? Can you get something else? That’s, like, the hardest cheese to cut.”

Me: *shocked* “Um, yeah? I’m sorry to hear that, but it’s my favorite cheese.”

Worker: *sighs again and turns to slice my order* “Wait, how much?”

Me: “A quarter-pound?”

Worker: *sighs AGAIN* “So, like, what? How do I slice that?”

Me: *mouth slightly hanging open* “Uh, I guess, like, ten or so slices thin cut? How would I know?”

Worker: *grunts at me and turns back around to handle my order*

(I wait awkwardly, still a little shocked at her attitude, until she finally turns around and weighs out my cheese. It comes out well over half a pound, which I mention to her.)

Worker: “Well, what do you want me to do about it? Just buy it; it’s not my problem.”

(She then wrapped up and stickered the cheese, roughly shoving the slices into a bag so they got slightly crushed and mangled, before walking off, presumably on a break. I was left standing there with my mouth agape and her coworker from earlier silently giving me a look of apology as she handled a line of customers. I feel so bad for you, Ms. Nice Deli Meat Lady, having to work with Ms. Grumpy-Cheese all day.)

Some Man Your Boyfriend Is

, , , , , | Friendly | April 12, 2019

One day I was running some errands in the morning and, after completing them, I decided to get some early take-away lunch for my boyfriend and me, go to my boyfriend’s place, and eat together with him.

When I arrived at the building where my boyfriend lives, there were some maintenance guys in the stairway. My boyfriend had told me the previous day that the maintenance guys were going to come and check every tenant’s bathroom facilities in case there were any repairs that should be done or something. Apparently, they had just come from my boyfriend’s apartment when I arrived.

I politely greeted them, took my keys — I have my boyfriend’s spare keys — and was about to open the apartment door when one of the maintenance guys shouted, like he was trying to warn me, “Hey, there’s some man in there!” I was very confused, and responded, “Um, yeah, he lives here?” and then I just went inside.

But I’m still confused to this day. What the heck was that? I don’t even live in the building and the apartment belongs to my boyfriend! I mean, sure, they couldn’t have known that, but was it really that weird of a concept for him to think that people might live together or just visit each other?

In Finland, it’s also very common to live together with your boyfriend or girlfriend even if you aren’t married, so I don’t think it was about that, either. Also, my boyfriend and I are both adults — around 26 — so it wasn’t like I was a tiny schoolgirl who was entering some shady old man’s apartment. Even after three years, this situation confuses me.

The Ice Cream Gotham Deserves, But Not The One It Needs Right Now

, , , , | Working | April 12, 2019

(I work as a server at a restaurant. A customer wants plain vanilla ice cream for their child, but our kids’ dessert has chocolate sauce, so I make a note as I ring it in saying, “Just Ice Cream.” A couple of minutes later, I hear the cold side cook shout to nobody in particular:)

Cook: “What the heck is ‘Justice Cream’?”

(Now, whenever we call back for ice cream, we call it “Justice Cream” in our best Batman voice.)

Wake Me Up When September Ends

, , , | Working | April 12, 2019

(I am browsing the Internet, looking to buy some merchandise for a musical group I like. The group in question is from another country, which can cause some issues with buying items —  the shipping can take longer and some things can be more expensive — but it’s worth the wait. I am looking into a company that sells the merchandise I’m looking for, and to my happiness, there’s a sale on a package that includes multiple items and posters. It’s still a bit expensive, but I decide to treat myself since it’s a really good deal compared to other sites I’ve seen. I check out the company a bit more and the reviews reflect good service, so I finalize my order and pay. I do this knowing that it will take some time to ship, but I don’t mind waiting. It is September when I place my order. Fast forward to October; I haven’t received any notification from the company other than the initial “We’ve received your order” email. I decide to contact their chat line to hopefully get an update.)

Me: *in the chat* “Hi! I was wondering if I could get an update on my order?” *gives order information* “I placed the order in September and I understand there will be a wait, but I was hoping it would ship soon.”

(I don’t get a reply until a few hours later.)

Chat: “We have your order. Due to the high demand for this particular item, it may take a little longer to ship, but it should still ship soon. We will send an email when it ships.”

(I am happy with this, and I thank them and close the chat. I don’t think about it for a little while until it’s almost November. Around this time I hear that there has been a postal strike in my province, which will undoubtedly cause issues with upcoming Christmas shopping. I am unaware if the strike has been happening longer than I’ve known about it, so I think that could be the reason my order hasn’t shipped. I feel bad now and figure that it will take longer to get here, so I wait until late November for an email. When I still don’t get anything, I decide to contact them through their direct email.)

Me: “Hi there! I was wondering if I could ask about the status of my order.” *gives information* “I talked to someone in your chat line in October and was told it would ship soon, but I haven’t received any emails yet. I am also aware there is a postal strike in my province; I understand that it is probably causing you delays and it may take a while to be delivered, but I placed my order in September and thought it would have shipped by now. Please let me know if there are any issues or if there is other information you need. Thank you!”

(I try to be polite as possible and, given the circumstances of the strike, I’m not frustrated or mad at all. I know what it’s like to work retail around the holidays and I don’t want to be a “problem customer” or anything like that. I don’t hear anything back until a few weeks later, now in December. I figure there’s no way my order will arrive any time soon, so I’m starting to get a bit annoyed. They send me an email.)

Email: “The item that you ordered is very popular and is currently on back order. We will ship it as soon as we can. If you are no longer interested in the item, please let us know if you want to cancel your package.”

(This is where I make my final mistake: I decide I still want my order and opt to wait. However, once Christmas has passed, I lose my cool and contact them again.)

Me: *gives order information AGAIN* “It is now after Christmas and I am still waiting for [order] to ship. I completely understand with the holidays and the strike that things will be delayed and I don’t mind waiting while things are sorted out. I placed my order in September, and it is now past Christmas, and the last thing I was told was it would ship ASAP in November. If you can email me and let me know the status of my order, it would be greatly appreciated.”

(Surprisingly, I get a reply a few days later, which is quicker than expected.)

Email: “We are having trouble figuring out the problem with your order. What we can do now is give you a refund or replace your order and get a new one sent out to you. Please let us know what you would like to do.”

(I immediately told them to refund my money, as my patience had run out. I still don’t know what “problem” there was with my order, but now I’m thinking I may have been scammed out of almost $60. I’m still waiting on the refund presently. Talk about a pain in the a**.)

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