Unfiltered Story #139771

, , , | Unfiltered | February 13, 2019

(I work at a large retail store. All associates wear aprons that cover from our chest to our thighs. I noticed a customer walking slowly down a central aisle looking lost and confused. He keeps glancing up at the aisle signs.)

Me: *approaching customer* “Can I help you find something, sir?”

(He looks out of it. He slowly looks me up and down.)

Customer: “Do you work here?”

(My coworker, who was nearby doing work without his apron on, turned around and was about to answer when he saw me and then glanced strangely at the customer.)

Me: *looking down at my work apron* “…yes.”

Customer: “I’m looking for [item].”

Me: “It’s right down this aisle, sir.”

Customer: “Okay. Thank you.” *he slowly walks away*

Coworker: “I thought he was talking to me.”

Me: “I have no idea what that was about. He even looked at my apron before asking if I work here!”

(I’m fairly certain the customer was on something.)

Wait Until You Hear This

, , , , | Right | February 12, 2019

(I work in a popular grocery store chain that is well known for “Going the Extra Mile.” I also happen to have a voice that can carry quite well. The following happens after my manager has to step out to go to a physio appointment. I’m helping a customer order a cake when the phone rings.)

Me: “Sorry, one moment.” *answers phone* “[Grocery Store] bakery. [My Name] speaking.”

Old Gentleman: *on the phone* “Is [Manager] there?”

Me: “She’s actually just stepped out and will be back later. Can I take a message?”

Old Gentleman: “What?”

Me: *slightly louder* “She’s not here right now.”

Old Gentleman: “What?”

Me: *slightly more loudly* “She’s not here right now.”

Old Gentleman: “What?”

Me: *now yelling into the receiver as loud as I can* “She’s not here right now!”

Old Gentleman: “What? Is [Manager] there?”

Me: *inwardly groaning and very tempted to bang my head on the wall* “No.”

Old Gentleman: “Will she be there later?”

Me: “Yes.”

Old Gentleman: “When?”

Me: “I’m not sure.”

Old Gentleman: “What?”

Me: “Later.”

Old Gentleman: “Is [Manager] going to be there later?”

Me: *banging head on wall* “No.”

Old Gentleman: “Will she be in tomorrow?”

Me: “Yes.”

Old Gentleman: “So, she’s not there right now?”

Me: “Yes.”

Old Gentleman: “She is there?”

Me: “No.”

Old Gentleman: “But she’s in tomorrow?”

Me: “Yes.”

Old Gentleman: “But she’s not there right now?”

Me: “No.”

Old Gentleman: “All right, I’ll call back tomorrow.” *click*

Me: *walks back over to customer I was originally helping, who is giving me a funny look* “If you’re hearing is that bad, you should be wearing hearing aids.”

Customer: “Ah.”

(The customer did call back the next day to speak to my manager, and it took three calls with him calling from three different phones and a fresh battery in his hearing aid to get him to understand that the product he was looking for was discontinued last year.)

Unwarranted Stupidity

, , , , | Right | February 8, 2019

(I am a supervisor at a computer help call centre. One of the other workers is having issues with a difficult customer on the phone. The worker gets my attention and explains to me that the customer will no longer talk to them as the worker won’t honor the customer’s warranty on her computer. I tell the worker I will take over the call for them.)

Me: “Hello, ma’am, this is [My Name]. I’m [Worker]’s supervisor; how can I help you today?”

Customer: “My computer isn’t working, and [Worker] said that he won’t honor my warranty.”

Me: “Ma’am, I have looked at your warranty and it expired over a year ago. I’m sorry but [Worker] was correct in the fact that we cannot repair your computer under warranty.”

Customer: “That is absolutely stupid; I paid for the warranty and I expect that you repair my computer for me.”

Me: “Ma’am, do you understand that your warranty has expired?”

Customer: “What does that have to do with anything? I paid for the warranty and you have to honor it no matter what.”

Me: “If you went to a vehicle dealership because your vehicle had to be repaired, but your warranty was expired would you expect them to repair it for you for under the warranty?”

Customer: “That’s completely different. I run a business and I know how warranties work.”

Me: “Do you offer warranties at your business, ma’am?”

Customer: “Yes, of course, I do.”

Me: “Okay, so, if I came in and bought a product from you, and my warranty was good for three months, and then a year after my warranty expired, I came to you and asked you to repair it or replace it for me under the warranty, would you do it?”

Customer: “Of course not.”

Me: “So, why would you expect us to repair your computer for you under warranty when your warranty has been expired for over a year?”

Customer: “I paid for the warranty, and you’re either going to honor it or I will have my lawyer sue [Company].”

Me: “Ma’am, we will not repair your computer for you under warranty. If you feel the need to contact your lawyer, you can have them contact our legal department. Thank you.”

(After this I terminated the call, and to the best of my knowledge the legal department was never contacted.)

Young People Working These Shifts Are A Steal

, , , , , | Right | February 7, 2019

I work as a supervisor at a coffee shop. One evening a customer called to say that she had left money in the store when she had come in earlier, to the tune of several hundred dollars, which she was apparently carrying around in cash, but could not afford to lose. I dutifully searched the entire store and could not find anything and told her, “Sorry, it just isn’t here.”

I thought that would be the end of it, but she proceeded to come in person shortly thereafter to repeat how desperately she needed that money found and make me search the entire store again. When I again could not locate her money, she repeatedly insinuated that we must have stolen it, since “we don’t make very much here”– her words. She demanded to see the camera footage, and was told no — we can’t even watch the footage ourselves at the store — and finally left in a huff, still apparently certain that we had stolen her money since we’re all just shifty, young, and poor. The whole episode took at least an hour, while we were trying to complete all our closing tasks.

Hey, she was right about one thing: I don’t make very much. But I also don’t lose it all by carrying it around in cash and leaving it somewhere, so guess I came out on top there.

“Hamburger,” The First Word You Learn In American

, , , , | Right | January 30, 2019

(I work at a popular coffee chain in Canada. This happens in the drive-thru.)

Me: “Hi! Welcome to [Store]! What can I get for you?”

Customer: *in broken English, with a thick accent* “Hamburger!”

Me: “I’m sorry?”

Customer: “Hamburger!”

Me: “I’m sorry, but we don’t carry hamburgers here.”

Customer: “HAMBURGER!”

Me: “We don’t have hamburgers. Would you like to try a steak and cheese panini, or a turkey club, or a ham and swiss, or—“

Customer: “No. No! Hamburger! HAMBURGER!”

Me: *getting a little desperate* “Crispy chicken?”

Customer: “Yes! Yes! Hamburger!”

Me: “Okay! Anything else?”

Customer: “Fries!”

(I should’ve left it at the sandwich.)

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