When They Burn Their Chance At Return

, , , , , | Working | March 23, 2020

(I place an order for a blue dress online. I get notice of shipment and the package arrives on time. The dress is fine. The very next day, I get another package from the same retailer; it’s the same dress in green in a larger size. I call customer service.)

Me: *explains issue*

Customer Service Representative: “Well, I’m sorry that you ordered the wrong size and color but that item is sold out now.”

Me: “No, I didn’t order the wrong item. I ordered the right item and received it. I also received a second, wrong item. I’m just looking to return it since I didn’t pay for it.”

Customer Service Representative: “Well, you can return it but since it’s not our mistake, you will be charged a 10% restocking fee and $7 return postage.”

Me: “I was actually only charged for the blue dress that I ordered and am keeping. The green one was never charged to me. I just need to send it back.”

Customer Service Representative: “Again, there’s a restocking fee and return postage charged to your card. The return credit is store credit.”

(I try again to explain the issue but cannot get her to understand. I ask to speak with someone else.)

Customer Service Representative: “I can’t transfer you to a supervisor. I can have them email you.”

Me: “I guess that could work.”

(Ten minutes later, I got a terse email that amounted to “restocking fee and $7 postage will be charged to your account for this return.” I replied with the facts and got a second email saying, “There are no exceptions to this policy.” I replied again, “If you don’t want this item back, I will donate it to charity.” I never got a reply, so I donated it. Evidently, doing the right thing is so unusual that their employees can’t understand it.)

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The Costs Of Living A Modem Life

, , , , , , | Working | March 23, 2020

(I cancelled my Internet four months ago but didn’t realize I had to send back the modem. I start getting calls from a number and finally, after a week, I pick up.)

Me: “Hello?”

Representative: “Yes, we are calling on behalf of [ISP] to inform you that you owe $200.00.”

Me: “I cancelled my service months ago; that’s impossible.”

Representative: “Yes, but this is regarding the outstanding modem that you needed to return.”

Me: “I needed to return that? I thought I had bought it. Okay, no problem. Where do I return it to?”

Representative: *laughs at me* “Yes, obviously, you needed to return it. Now we will be taking your account to collections.”

Me: “This is the first that I’m hearing about this and you’re taking me to collections? And did you just laugh at me? Can I speak to your supervisor?”

Representative: *brief hold* “Yes, my supervisor said that he is unavailable and that there is nothing that can be done.”

Me: “Well, where do I mail it to? Is there a shipping label?”

(The representative proceeds to give me information to write on the box, which I know will then cost shipping charges.) 

Representative: “And you need to do this today.”

Me: “And this is the first I’m hearing of this and I need to do this today…”

(I ended the call. That’s the worst customer service I have received recently. I called their customer complaint line, avoided collections, got the proper tracking label, and returned the modem. Even their care team couldn’t understand the other person’s problem.)

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Trust The Process

, , , , , | Working | March 20, 2020

(My debit card company puts a hold on my card every time I travel more than fifty miles. It starts to get ridiculous. I call their number.)

Me: “You’ve blocked my card again! What do I have to do to convince you that I drive around the state frequently and my charges are not fraudulent?”

Operator: “You’re based out of Missouri, correct?”

Me: “Yes.”

Operator: “Were you in a [Fast Food Restaurant] in San Jose, California yesterday?”

Me: “Um… no.”

Operator: “So, maybe we weren’t overreacting.”

Me: “Yes, ma’am.”

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Unfiltered Story #189011

, , , | Unfiltered | March 9, 2020

(I am working the customer service desk for a well known chain retailer whose logo is a giant letter. Part of my job is to take security tags off if a cashier missed one. However, I am required to verify the item is already paid for before doing so. I will often say to customers that the camera has to see me check so they know it’s a part of the job and not a reflection on their character. Most people have no problem with this. But one day…)

Customer:Excuse me, miss, can you take the security tag off this purse? The cashier forgot to do it.
Me:No problem ma’am, may I see your receipt for it first? The cameras have to see me check it.
Customer:It’s ok, here you go.(She shows me the receipt and I take off the tag and hand it back.)
Me:Here you go ma’am.
(Note, the customer and the lady next to her are both black, I am white)
Customer 2:Just goes to show that you have to be the right color.
Me:Ma’am, I assure you, that has nothing-
Customer 2:No! Dont you try that! I know! If you’re the wrong color, it’s a different story!
(Customer 1, who was the one I asked for a receipt from, rolls her eyes at the second woman and leaves. Customer 2 who did not apparently know the first at all, continues her rant. Fed up, I finally interrupt her)
Me:Ma’am! Race had nothing to do with it! The president or Jesus could ask the same request and I would STILL have to check the receipt!
(The customer yells at me again and screams she will let my manager know. Ten minutes later my manager, who is also black, asks me about it and I explain)
Manager:Wait, so she didn’t know that other lady and she just butted in?
Manager:Oh, then just forget her. You’re good.
(This is not the first time I’ve been accused of being racist for following policies…)

Unfiltered Story #187755

, | Unfiltered | March 4, 2020

So at the end of the night, right as my call center is shutting down for the day I happened catch the last inbound call on hold. Suffice to say the gentleman on the other end had clearly enjoyed a few drinks that evening, but the highlight of the conversation was at the very end.

Me: On that note sir, is there anything else I can help you with this evening?

Caller: Yea, I want more speed, and faster megabytes.

Me: I’m sorry sir, I can’t do that.


Me: Because this is a bank sir.