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Jumping To Conclusions, Are We?

, , , , , | Right | May 27, 2022

I was working at the service desk. A man in a hoodie with the hood up came up and got behind the guy I was helping. Then, an old black woman came in. She walked right past the man waiting and plopped her things down as soon the man who was being helped was done.

I looked at the man in the hoodie and called him forward.

The lady immediately began to yell and accused me of being racist for helping the “white” man before her.

The man pulled his hood down. He was also black. The lady then went quiet.

Pyramid Scheming

, , , | Related Right | April 22, 2022

My mother-in-law is her own “boss” at one of those triangular-shaped companies. She has tried for years to get my husband and me to enroll. Every time we say no, she comes back with a new reason why we should change our minds.

I go out to get the mail one day and see a package on our porch. It is from [Company] in my name. I think about calling my mother-in-law to find out what is happening, but my husband suggests we call [Company] directly.

Customer Service: “Hi, thanks for calling [Company]. Can I get your name for today’s conversation?”

Me: “Hi, this is [My Name].”

Customer Service: “Hello, [My Name]! I see you are a new member. Welcome! How can I help you?”

Me: “Um, yeah, actually… I never enrolled.”

Customer Service: “Oh, well, that’s odd. Let’s take a look here. Can you provide your address on file?”

Me: “[Address].”

Customer Service: “Okay, it looks like you enrolled on [date] under [Mother-In-Law].”

Me: “Yeah, sorry, we didn’t. I have actually said no several times.”

Customer Service: “Oh. Well… I’m not sure how this happened, then.”

Me: “I’m guessing [Mother-In-Law] enrolled me. I’d like to cancel.”

Customer Service: “Oh, are you sure? We have lots of great offers coming up for the holidays.”

Me: “I’m sure. Thank you.”

Customer Service: “Okay, well, we’re sorry to see you go. Let me get you connected with the cancellation team.”

While I’m on hold, my husband’s phone rings. It’s his mother.

Husband: “Hello?”

Mother-In-Law: “Why did I just get an email saying you’re cancelling your account?”

Husband: “Why did you sign us up without our consent?”

Mother-In-Law: “You need it!”

Me: “No.”

My phone picks up.

Cancellation: “Hi there, you’ve reached the cancellation department. If you’re sure you want to cancel, I can help you with that.”

Mother-In-Law: “No! Do not cancel! It’s a mistake!”

Cancellation: “Uh… I’m sorry, I don’t understand. You do want to cancel, or you don’t?”

Me: “Yes.”

Mother-In-Law: “No!”

Me: *To my husband* “Hang up.”

He hangs up without saying goodbye.

Cancellation: “Are we… okay?”

Me: “Yes, it’s fine. My mother-in-law signed us up without our consent.”

Cancellation: “Oh! So… Let me see how to do this. I’m guessing all the security questions are about her, not you.”

Husband: “I can guess at them.”

Cancellation: “Oh, okay, sure. Let’s try that.”

The entire time we are talking to cancellations, his mother is texting that we cannot cancel, it’s a mistake, etc. My husband gets all the security questions right without hesitation.

Cancellation: “Okay, I can finalize your cancellation here. I’m so sorry this happened.”

Husband: “Thank you for working with us.”

Cancellation: “You’re all set. Have a great day, guys.”

For the next week, we are hounded with calls and messages from [Mother-In-Law], alternating between begging us to change our minds and berating us for stealing food from her mouth and being selfish. Then, one quiet afternoon, [Mother-In-Law] barges into our house.

Mother-In-Law: “I hope you’re happy, [My Name]!”

Me: “I was.”

Mother-In-Law: “[Company] cancelled my business because of you!”

Husband: *Gently* “You need to go.”

Mother-In-Law: “No, no, this is her fault. I am going to sue you for emotional damage and financial impact!”

Me: *Shrugs* “Okay.”

She clearly expected a different reaction.

Mother-In-Law: “And…and you will pay!”

Me: “Since you’ve threatened legal action, any further contact can go through our lawyers.”

Mother-In-Law: “But—”

Husband: “Mom, just go.”

He reached out to usher her out the door, not touching her. She backed out the door, stumbled at the step, but recovered without falling. I closed and locked the door before she could do anything else. She did try to sue us, but when we countered with her identity theft, she backed down. We are currently in no contact and quite happy about it.

It’s A Good Friday Somewhere, But Not Here

, , , , , | Right | April 17, 2022

I work in customer service for a bus company. We have different service schedules/timetables for weekdays, school holiday weekdays, Saturdays, and Sundays. Public holidays operate on the Sunday timetable.

Me: “[Operator], this is [My Name]. How can I help you?”

Caller #1: “Yes, I wanted to know, is tomorrow a normal timetable?”

Me: “No, as tomorrow is Good Friday, it will operate on a Sunday timetable.”

Caller #1: “Oh, so is Saturday a Sunday timetable, as well, then?”

Me: “No, ma’am, Saturday is a normal Saturday timetable, and Friday, Sunday, and Monday are all on the Sunday timetable.”

Caller #1: “Oh, so is today a Sunday timetable?”

Me: “No, ma’am, as today is Thursday, it is a normal weekday timetable.”

Caller #1: “Is today Thursday?”

Me: *Banging my head on the desk* “Yes, ma’am, today is Thursday and therefore a normal weekday timetable.”

Caller #1: “Oh, thank you.”

A bit later:

Me: “[Operator], this is [My Name]. How can I help you?”

Caller #2: “I’m looking up the timetables on your website and it says, ‘Bus operates public school days only.’ Does that mean that it operates today?”

Me: “Yes, ma’am, as today is the last day of public school, that bus will operate today.”

Caller #2: “I’m just trying to understand, if it says, ‘Bus operates public school days only,’ does that mean that it operates on days when public school is on, or on the school holidays?”

Me: “That means that it operates on the days when the public schools are open, and as today is the last day of term one for public schools, then that bus operates today.”

Caller #2: “I’m just confused. Does it mean it operates on public school days or public school holidays?”

Me: “Ma’am, as it states, ‘operates public school days only,’ that means it operates on public school days only.”

I’m not sure how else to spell this out.

Caller #2: “Are you sure?”

Me: “Absolutely, ma’am.”

Caller #2: “O-okay, then.” *Hangs up*

Cue more head-desking.

Don’t Work In Retail If You Have No Patience For Idiots

, , , | Right | April 11, 2022

I have had a bad day. My manager is being a major jerk, my coworker is being bossy, trying to order me around, and not doing her job, and I dealt with a rude customer who called me a b****. This customer that I’m dealing with now is pleasant, until the end.

Customer: “Oh, why don’t you just [return her returned item a different way]?”

Me: “Ma’am, the return is already completed.”

Customer: *Still smiling* “Oh, but I think it would be easier for you to return [item] first and then do [different item]!”

Me: *Staring at her* “Ma’am, the return is already completed. I can’t return both items once they’ve been returned once. That’s like giving you free money.”

Customer: “Oh, well, how about I just buy both items back and you do it that way so it’s easier?”

I can tell she honestly thinks she’s helping me by asking me to return an already returned item a different way, but I’m at the end of my rope.

Me: “No, it will most certainly not be easier! You’re asking me to do the exact same thing over again which will waste everyone’s time and confuse the system!”

Customer: “Oh! There’s no need to be so rude!”

After I got written up for that one, I turned in my two weeks. My boss asked me to stay and promised me a raise, but I reminded him that he promised me a raise and instead gave it to [Bossy Coworker]. I found a better job at a children’s clothing store.

This Is So Not How You Keep Valuable Assets Around

, , , , | Working | April 7, 2022

I was free from work to go study during the school term, but during the summer, I was called back in. While I was gone, there was a big reorganization at the workplace, and I now had a new boss. When I started working there, I helped create a lot of the protocols as they were moving one branch from another country, and I was the one who had to make it work. Well, it was my boss back then who was responsible, but as I was the one who did the work, he ran every decision by me.

When I came back, my new boss took me into a room to ask what I was studying, which was math and making algorithms for large quantities of calculations. She then said they would get my system up and running while my coworker trained me. My coworker, who had been trained by me when he started, said not much had changed in our work and just checked if there was anything I had forgotten in the past year, which there wasn’t.

For a few days, they didn’t get the system up and running, and I tried to help my coworkers with whatever I could do without access to the system, which wasn’t much. I told my boss that if there was something I could help with, she should let me know; however, she insisted that I should listen in on calls and learn the job, which was just making more work for the others.

When my system was finally up and I started helping out properly, I did my best to do away with the work I had gotten from the others while starting to answer calls. Just after hanging up a call, I heard my boss say my name and looked in her direction.

Boss: “You didn’t have anything to do, right? You can correct this invoice which is wrong.”

Me: “Well, I actually have a lot to do now, but if it can wait, I can do it later.”

My coworker, who had the invoice job, speaks up.

Coworker: “No, that’s fine. If you’re busy, I’ll just do it myself.”

Boss: “No, she is studying math, so she can correct the invoice.”

Me: “Well, what is the issue?”

Coworker: “Oh, it is just to add and subtract amounts on the faulty items.”

Boss: “You could make a logarithm for it.”

Yes, she said, “logarithm,” but I get that mathematical terms can be confusing.

Me: “It would actually take an unnecessary amount of time to create an algorithm for subtraction and addition. Someone could just do it in Excel or with a calculator.”

Boss: “Well, what else could you be studying in math? I think you should do it. You didn’t have anything to do, you said.”

Me: “All right, I’ll fix the invoice as soon as I’m finished with everything else here.”

Just then, my old boss’s boss came up to me and we greeted each other as we always had a good relationship. Turns out he had been promoted and had moved to Europe’s head office; he was just here visiting to see how things were going.

My boss stared at me while I talked to him and afterward asked:

Boss: “You know him?”

Me: “Well, yes, he was in charge of this office when I worked here.”

Boss: “Oh.”

She left at that. However, after that, she constantly tried to find errors in my work. When she told us to lie to customers, making things sound positive rather than being honest that we couldn’t make guarantees, I refused. Every time she heard me on the phone, she yelled at me afterward, completely ignoring the fact that we’re the ones who have to take the customers’ complaints when we don’t deliver, and guess what? We didn’t manage to deliver on their overly-positive promises.

I resigned. [Boss] had gone on holiday — I hadn’t even been informed that she would be gone — and the boss handling my resignation got panicked. Apparently, they had a note in some Human Resources file somewhere that I was a valuable asset they should try to keep, so he tried to see if there was anything they could change so that I would stay, but I was already thinking of quitting before all this, so my mind was set. I did not want to work for people who thought it was all right to lie to customers.