How Dare You Use Technology?!

, , , , | Right | January 7, 2020

(I’m fairly new and still figuring things out, so I have a coworker standing next to me to make sure I’m entering into the till right.)

Me: “Can I get your first and last name, please?”

(The customer gives their name and asks if we have the discount program. Our store sends discounts by email; we don’t give out a card anymore.)

Me: “Yes, we do! We don’t hand out cards anymore; we just take your email and send you the discounts that way, and if you have a smartphone, you can just show us from your phone or print off the coupons! Could I get your email?”

Customer: “I think that’s ridiculous that everything is on the computer or you have to have one of these stupid smartphones to do anything anymore. Don’t sign me up; we’re old school and we don’t have a computer or smartphone.”

(The customer continues to grumble, and then the husband pipes in with more ranting about technology these days.)

Me: “Well, I’m sorry, guys, but considering the fact that most people have a smartphone or computer these days… it just seems logical, don’t you think?”

Customer: “I still don’t think that’s fair to those who don’t!”

Me: “I understand, but I’m just an employee and I can’t change the policies. Sorry.”

(The customer continues being cranky with her husband on their way out the door.)

Coworker: “Did she really just get upset that we use email instead of a card? Normally, people are happy they don’t have to carry another random card in their wallet.”

Me: “Uh… yup… I felt like I was a five-year-old being scolded. I’m gonna go take fifteen, I think.”

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Unfiltered Story #182209

, , , | Unfiltered | January 7, 2020

(I’m a cashier at a popular pizza chain. At our store, we have a dine-in restaurant; 1st and only dine-in under this particular pizza chain, as well as the takeout side. This took place on the phone)
ME: Ciao, thank you for calling *Pizza company name*, this is *my name* speaking. How may I help you?
CUSTOMER: I’d like to order some pizza
ME: Alright, can we start with your phone number?
CUSTOMER: Here’s some numbers for you: 1234567890!
ME:…your phone number please, sir.
CUSTOMER: Have you people ever heard of a thing called caller ID! *the call came from “UNKNOWN NAME”*
ME: Sorry, it says “UNKNOWN NAME”. Can I get your phone number so I can take your order?
ME: ?!?! Yes, we would love your business! Can I please get your phone number please!
ME: sir…can I please get your phone number so I can take your order.
*Customer finally gives me the phone number and we go through the order*
ME: Okay, so it’ll be about 20 minutes.
CUSTOMER: Make sure there’s lots of that f****** garlic dip there because I love that s***!

Mom Had Reservations; The Groom Did Not

, , , , , , | Romantic | January 6, 2020

(I am the front desk manager at a hotel and we frequently have people calling to reserve blocks of rooms for large events such as hockey tournaments or weddings. In mid-August, a gentleman calls to reserve 15 rooms for his wedding in October. We discuss the prices and all the details and finalize the arrangement. I inform him that in order for us to honor the arrangement, he has to ensure that at least half of the rooms in the block are reserved by a specific date; otherwise, the block and the negotiated rate will be cancelled. We give him the option to either provide us with a rooming list so that we can reserve the rooms ourselves or to have his guests call us individually to reserve their rooms; he chooses the second option. We fax him a contract, which he signs and returns, agreeing to these terms.

A week before the October 1 cutoff date, I call him to inform him that we have not yet received any reservations for his block and ask him to please remind his guests that they need to call us to book their rooms. He tells me no problem; he will email everyone right away to remind them. Two days before the cutoff date, we call him again for the same reason; we get no answer and so we email him.

He responds the next day saying, “Push the cutoff date back a few days for me, please? I will have the rooms booked in a couple of days.” His original cutoff date was for ten days before the wedding; I push it back to five days before. The day before the new cutoff date, I call again and get no answer, and so I email him again telling him that I cannot push the date back any further and that his arrangement will be cancelled if the rooms are not reserved by the end of the night. He responds simply, “Fine, just keep one or two rooms for me just in case. Thanks.”

And so, the block is cancelled and with it, the negotiated rate. As a courtesy, I do reserve two rooms under his name at the original block, just in case, and inform my night audit clerk to go ahead and charge him a no-show fee on the two rooms if he doesn’t show up. On the day of the wedding, right around 1:00 pm, a bus pulls up out front. A lot of people get out and start lighting cigarettes while a young lady — [Customer #1] — and her mother [Customer #2] come in and walk up to the front desk to speak to my employee. [Customer #1]’s last name is the same as the wedding guy.)

Customer #1: “Hi! My name is [Customer #1] and we have a block of rooms booked here for tonight and tomorrow. Can we just get the keys and the rooming list so that we can get everyone settled before we sign all the registration cards and everything?”

Employee: “Oh… I don’t seem to… Let me just get my manager.”

(I have heard the entire exchange, so I’ve already come out of my office at this point to try to lessen the blow the lady is about to receive.)

Me: “Hello! My name is [My Name], and I am the front desk manager here at [Hotel]. Now, if I hear correctly, you are here for the block of rooms reserved under the name [Wedding guy]?

Customer #1: “Yes, he’s my fiancé. Does he need to be here for us to pick up the keys?”

Customer #2: “He’s at his uncle’s house preparing for his bachelor party. We can have him down here in maybe 20 minutes if this is an issue.”

Me: “No, no! That’s not an issue at all. However, we do have a little issue here. When your fiancé booked the block of rooms, we had him sign a contract stating that the rooms in the block would be reserved by the first of October, and he advised us that he would be having the guests call to make their own reservations rather than providing us with a rooming list. We have contacted him several times since then to remind him of his obligation to get these rooms reserved, and we even pushed the cutoff date to October 5 to accommodate your needs. Ultimately, the rooms were never reserved and your fiancé told us in an email to go ahead and release the rooms into our inventory and to just reserve two rooms for him just in case.”

Customer #1: “So… what are you saying? You gave my rooms away?”

Me: “Well, they were released into the inventory to be sold…”

Customer #1: “That’s bulls***! [Wedding Guy] is a smart, responsible man and he has kept me up to date on everything. There is no way he screwed this up so badly. I don’t believe it; you’re covering up for your own mistake, aren’t you? You sold my rooms and now you’re blaming my fiancé.”

Customer #2: “Honey, please, you’re getting all worked up…”

Me: “I have the emails here that we exchanged after I had already pushed back the cutoff date.”

(I grab the front desk monthly binder in which we keep any and all printed or written correspondence regarding reservations. I open it to the current day and pull out the sheets with our emails. She grabs the papers from my hands and her face starts to grow red. I can see she is holding back tears. Her mother is reading over her shoulder, and she has this look as though she knew something like this would happen.)

Customer #2: “Look, obviously he shouldn’t have been in charge of making these arrangements. He’s a construction foreman, not a wedding planner. This was nothing more than a misunderstanding. Can we just remake the booking? We’ve travelled eight hours already on that bus; we don’t mind waiting a few more minutes while you do a little magic in that computer of yours.”

Me: “Well, normally, I would have no problem honoring the original arrangement under these circumstances, but unfortunately, we no longer have 15 rooms available. There’s a major fall festival going on right now and…”

Customer #1: “I know there’s a d*** festival! Why do you think we came all this way to get married?! We’re getting married in the heart of [Local Provincial Park] and we’re doing the wedding shoot down by the fairgrounds in the pumpkin patch. I’ve had this all planned out for months and the weather is perfect. You’re not going to tell me that this is all ruined!”

Customer #2: “Honey, calm down. Go sit in the lobby and let me handle this. You need to stay calm for tomorrow.” *to me* “Isn’t there anything you can do for us?”

Me: “Well, I did reserve two rooms for you, as per his request, but aside from that, I’ve only got four rooms available to rent. Every other hotel in the area is booked solid tonight except for [Very Fancy Hotel that charges double what we do]. Last I checked, they still had two rooms left. The rooms I have are all singles, though; we have a lot of families in town for the festival, so the doubles were snapped up pretty quickly over the past few days.”

(By this point, the bride is sobbing uncontrollably in the lobby. Her mother goes to her and comforts her as some of the guests from outside start to come in to see what has happened. We end up having somewhat of an angry mob once the guests all find out what happened. We finally manage to make everybody understand that the rooms were never reserved and that the fiancé is to blame for it. I give them a total of six rooms — the two I had reserved and the remaining four — at the original discounted price. I also make arrangements to send a few people to the fancy hotel, and they agree to honor our price due to the circumstances. People end up sharing rooms and sleeping on mattresses on the floor. We set up a few people in an empty conference room on mattresses, as well, and a few more people head out of town to stay at little truck stop motels. In the end, everyone has a place to sleep. Strangely, I never do see or hear from [Wedding Guy]. The next morning, a tearful bride is sitting in our breakfast room, sobbing over a bowl of cereal.)

Me: “What’s the matter? Aren’t you excited for your big day? Don’t let this whole experience get you down; in 30 years you and your husband will be laughing about this with your grandchildren!”

(This sets her off crying hysterically. Her mother is sitting with her, calmly rubbing her shoulder.)

Customer #2: “There is no big day today, unfortunately. There was no bachelor party at his uncle’s; that brute never even came into town.”

Me: “Oh, my…”

Customer #2: “Yes, well, do you want to know what he told us last night? He is already married! He has three children! He didn’t mean to let it get this far, he says, so he deliberately screwed up the hotel arrangements in the hopes that my daughter here would call off the wedding herself. He had no intention of marrying her and we just wasted a whole lot of time and money.”

Me: “That… Wow, that is terrible. I’m so sorry.”

Customer #2: “Oh, no, don’t you be sorry. You did what you could for us. The way I figure it, at least this ended before they got married and had children and invested in a home. Now she knows who he really was. I could have told you a long time ago but–” *pats her daughter on the back* “–the young ones here are blinded by love.”

Me: “Well, I really hope she’s going to be okay.”

Customer #2: “Oh, she’ll be fine. It might take a while, but someday she and her future husband will be laughing about this horrible experience. Now that she’s not engaged, she’s free to go out and find him, right dear?”

Customer #1: “I want to find him, tie him down, and have my period on his face.”

Customer #2: “That’s the spirit!” *to me again* “See? She’ll be fine!”

(I never saw those people again after that day but I will never forget that experience.)

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Unfiltered Story #182201

, | Unfiltered | January 6, 2020

(I’m the only nail technician at a tiny salon and I run the nail services as my own business part-time. I have the option for clients to book their own appointments online.)
Me: *Answering the phone at home since my appointment that day isn’t until 2 pm* Hello?
Client: Hello? Why isn’t anyone at the shop? My appointment is at 1 o’clock!
Me: *I’m baffled and double-check the scheduling program I use to confirm that her appointment is at 2pm* No ma’am, it says here that your appointment is at 2 pm.
Client: No it isn’t! It was at 1! I double checked it because I knew I would need to be out somewhere at 3pm! *She had booked an appointment that would take at least 2 hours normally*
Me: I’m sorry, I must have made a mistake in scheduling then. I’ll get there as soon as I can.
(Something seems off to me here, so I double-check the appointment details and there is a note on the appointment, indicating to me that SHE HAD BOOKED THE APPOINTMENT HERSELF which meants that she had to have selected a button that clearly states “2:00 pm” on it. I say nothing and head to the shop early. She was silent the entire appointment but I was nice enough. She left without tipping. The kicker is that I had her out of the shop by 3:15pm and then she had the audacity to rate my business down because I was “Late for the appointment”. )

Unfiltered Story #180842

, , | Unfiltered | January 5, 2020

(I work in a retail store that has a pharmacy. The pharmacy staff are separate from the retail staff, work at different counters, and generally don’t have much interaction. I am working at the retail counter when I hear the pharmacist in a disagreement with a customer over their insurance details. From where I am, I can’t really see what’s happening or hear the particulars of the conversation. A few minutes later, I ring up an unrelated customer who apparently witnessed the argument.)

Customer: “Your pharmacist does not treat customers very well.”

(I don’t know what happened, and I don’t know the pharmacist very well, so I can neither agree nor disagree. I say some vaguely sympathetic things, since I know people like to let off steam when they think someone’s done wrong.)

Customer: “I feel sorry for you having to work under her.”

(Now I’m rather irritated. For one thing, I don’t work under or even with the pharmacist. For another, I find the customer’s pity pretentious and insensitive, since she has no idea how I actually feel about working here, or how I feel about the coworker that she’s bad-mouthing to my face.)

Customer: “Pharmacists think they’re above everyone, so they treat customers like they don’t matter. She’s just so incompetent.”

(She doesn’t actually explain what happened, but continues going on about how awful the pharmacist was. I continue to say vaguely sympathetic things, but try my best not to express overt agreement or disagreement. As she’s leaving:)

Customer: *as if imparting great wisdom* “I suggest you find work elsewhere.”

Me: “…” *in my usual cheerful tone* “Have a great weekend.”

(Sure, I’m going to go find another job just because a customer I don’t know claims that someone I don’t work with was mean to another customer. The pharmacist later told me that she was more upset by this customer than the customers she had been arguing with in the first place.)