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Clean Versus Mean

, , , , , , | Working | December 27, 2022

I honestly have no idea how this lady stayed employed as long as she did. She was an older woman who barely spoke English, so I never really talked to her, but her bad attitude was readily apparent. Seeing her rudely telling off a senior employee who politely asked her if she could help cover another part of the building was my first real experience with her. For my part, I just tried to do my job and avoid workplace drama.

Then, I took a position helping to clean the trays we used to sort out the plants. As this was a medical greenhouse, sanitation was extremely important. I was told right from the start that under no circumstances were the dirty trays to touch the clean ones.

Well, [Rude Lady] got moved there, too. For my part, I just did my job as carefully as possible and didn’t try to start anything. Then, one day, I noticed her putting a huge stack of dirty trays right up against my clean ones. I tried to tell her that we couldn’t do that, but she didn’t seem to get it, so I just moved them over to the side myself.

Now, I could’ve dismissed that as a simple misunderstanding at this point. But then, she moved them right back when I wasn’t looking. I moved them again, and she just stormed off. I just went back to work and didn’t think anything of it.

Then, she came back with the boss claiming that I was being “mean” and “bullying” her. I had to explain the whole situation, and thankfully, the boss took my side.

I didn’t see her again after that.

Something OFF About This Guest

, , , , , , | Right | December 26, 2022

A woman and her daughter come to check into their room at our hotel. The woman is immediately looking to be an issue, complaining about everything she possibly can. I give them their room key and send them on their way.

About a minute later, the phone rings, and it’s the woman calling from her room. She sounds livid.

Guest: “The air conditioning unit in my room is not working!”

Me: “Have you tried turning it on and changing the temperature to see if anything happens?”

Guest: “Of course, I tried that! Nothing happened!”

I go to her room, and within thirty seconds of being there, I locate the ON/OFF switch on the AC unit and flip it to ON. The unit turns on, surprise!

Thirty minutes later, I get another phone call. It’s her again.

Guest: *In a rage* “The DVD player isn’t working!”

I go to her room again and approach the DVD player. I find the ON/OFF button and turn the DVD player to ON. Voila! It works. Before leaving again, I turn to the lady.

Me: “Foiled by an ON/OFF switch two times in half an hour? This must not be your day.”

Her face started to get red, and I left before she could continue being a b**** to me.

Really Duct That One Up

, , , , , | Working | December 26, 2022

I am the moderator of my neighbourhood’s social media group. It’s very casual and mostly gets used for lost pets and neighbourhood events.

However, I am very strict as a moderator, particularly as one of the other neighbourhoods close by had their social media group end up in the national news for how toxic it was (because the moderators had a totally hands-off approach). No advertising, no harassment, and you have to live in or near the neighbourhood to join.

The group runs really well, but there is one consistent devil I have to contend with: duct cleaning. A particular duct cleaning company has decided that their advertising strategy is to create a fake profile every month, join every neighbourhood group, and then post an ad for their company on all the groups at once. I invariably take them down, as I’m sure the other groups do, but I guess they figure enough people see it that it is still free advertising.

I’ve tried to spot the fake profiles, but they are either using each of their employee’s profiles one by one or are setting them up far enough in advance that they don’t get flagged as new or fake accounts.

Eventually, I got sick of the constant posts and fiddled around in the settings until I found the post filter. I set it up so that any post that so much as used the word “duct” would be automatically declined and the poster suspended for a month.

Excited about my new filter, I posted on the page that any post with the word “duct” would be declined. And then, I got declined and suspended for using the word “duct”… by the filter I had just set up.

Oh, well. At least it works.

Thinking On Their Feet

, , , , , , , | Right | December 25, 2022

At my local drugstore, the customer service desk is your one-stop-shop for returns, picking up online orders and restricted items like cigarettes, and price matches, so it’s usually got about twice as much line as any other checkout. I needed a price match, so I joined the back of that line.

At first, I wasn’t paying much attention to the raised voices at the counter; there were quite a few people in front of me, the Christmas carols were loud enough to drown most of the conversation out, and the guy who was getting angry at the lady behind the counter wasn’t yet yelling or at the point where it looked like someone might need to intervene.

However, he kept getting louder and angrier, so I tuned in to hear the cashier apologetically but firmly repeat that she could only refund a purchase to the original form of payment used, which he refused to understand.

Finally, he angrily told her to “forget it,” dropped a few final complaints, stormed off a few steps, and then turned back to shout this brilliant line before storming off the rest of the way:

Customer: “You think too much!”

And the cashier, who had been biting her tongue so far but was clearly at the end of her tether between the health crisis, the chaos of holiday shopping, and being yelled at by this guy in particular, replied:

Cashier: “Well, sir, maybe you should try thinking a little more.”

The guy didn’t come storming back with a manager that I saw, so I decided to say nothing rather than bring it up to a manager myself and risk getting her in trouble while trying to defend her. But that lady is my hero.

Tis The Season For Unreason, Part 8

, , , , , , | Right | December 24, 2022

It’s Christmas Eve, and I’m seventeen years old. I’m asked to work on the holiday from 8:00 am to 3:00 pm. I’d rather be home with my family but money is tight from the holidays and I get extra pay on Christmas Eve. My family celebration won’t start until 4:00 pm, anyway, so I agree to take the shift.

I am working the till checking out our fairly long line of customers. An older lady carrying six boxes of children’s shoes comes to the counter.

Me: “Hi! Did you find everything you were looking for today?”

Old Lady: “I can’t believe they make you work Christmas Eve!”

Me: *Confused* “Oh, no, it’s okay, really. My family will be having dinner together once my shift is over. Did you find everything you were looking for?”

Old Lady: “Oh, yes, dear, I did. I had to run out and get some last-minute presents for all my grandchildren. I still can’t believe they make you work on Christmas Eve.”

Me: “Well, I’m glad I was here so you could get all your last-minute presents! Your total is [total].”

Old Lady: “It’s still so wrong. I mean, what reason could this place possibly have for making you work on the holidays? Why would you even need to be here? It just doesn’t make sense. No one should have to work on the holidays.”

Me: “Well, if no one was here, then all these customers couldn’t buy their shoes.”

Old Lady: “Oh, no, that’s no good. I need to buy my things. I just don’t think you should be here. Goodbye, dear!”

I’m still confused how you don’t realize that if you want to shop on the holiday, people need to work on the holiday.

Tis The Season For Unreason, Part 7
Tis The Season For Unreason, Part 6
Tis The Season For Unreason, Part 5
Tis The Season For Unreason, Part 4
Tis The Season For Unreason, Part 3