Corporate Have Moving Targets
Many years ago, I decided to rent a van from a [famous moving van company] to move a bunch of stuff from my parents’ house in Nova Scotia to my house in Ontario. A few days after booking the truck, they sent me an email offering me $350 if I also towed a trailer with somebody else’s stuff. It was going to be a pain in the a**, but that was a big chunk of the cost of the rental, so I went for it.
A few days later, I decided to change my truck size, and I tried to contact them to confirm that I could still tow the trailer. I emailed and called multiple times over several days and was bounced between multiple departments, with nobody really knowing what was going on.
Finally, the day before I was supposed to pick up the truck, I called the local hub in Halifax, where we were supposed to stop to get the trailer. I explained the situation. After a little bit of back and forth:
Employee: “I’m very sorry, this is one of those insane things that corporate came up with. There is no way we are giving one customer’s trailer to another customer, and we’ve already told them this multiple times. Do not come to pick up the trailer, and don’t worry, you will still be paid as agreed.”
And I was, and it was good. Doing that drive in a fifteen-foot truck, with a cat, in a snowstorm was pretty stressful, and I’m quite glad I wasn’t also pulling a trailer.
