(I get this phone call about three to four times a day. It doesn’t matter if the repair cost is $40 or $400; it’s always the same thing.)
Customer: “I heard you fix phones cheap.”
Me: “Yes, what kind of phone do you have?”
Customer: “Samsung Galaxy S2. The screen is broken.”
Me: “Which Galaxy S2 is it?”
Customer: “Galaxy S2…”
Me: “Yes, you’ve said that. Do you know which Galaxy S2?”
Customer: “Do they make more than one?”
Me: “Yes, they sell four different models in Canada.”
Customer: “Er… let me check…”
Me: “Does it have a big home button at the bottom?”
Customer: “Yes.”
Me: “It’ll be $199 to fix the screen.”
Customer: “HOLY F***! THAT’S NOT CHEAP!”
Me: “The screen for the Samsung Galaxy S2 costs $150 just for the part.”
Customer: “I CAN ALMOST BUY A NEW F****** PHONE FOR THAT MUCH!”
Me: “I’m sorry, but Samsung Galaxy screens are very expensive to buy.”
Customer: “F*** THAT! I’M THROWING IT IN THE GARBAGE!”