Volunteering Some Candid Advice

, , , , | Working | December 4, 2018

(My family is preparing for a party and needs some groceries from the nearby store. Outside there are volunteers out fundraising for a local charity. I often volunteer and like to take time talking to other people volunteering, but I am in a major rush today, so I walk past them. I think it is fine; they don’t say anything. On the way out, I bring my buggy to my car to drop off some heavier items, unload them, and then go to bring my buggy back to the corral next to the store. I am a young adult woman, and the volunteer in question is a much older man.)

Volunteer: “Hi there! Would you be interested in talking about [Charity]?”

Me: “I’m very sorry, but I’m actually in a big rush today. Good luck!”

Volunteer: *trying to block me and push flyer at me* “But it will only take a minute. I’m sure you have time.”

(I get around the volunteer, but he keeps following me, making me rather uncomfortable.)

Me: “I’m sorry, but I really have to—”

Volunteer: “Oh, come on. It’ll only take a minute.”

Me: “I’m sorry, sir. No!”

(I finally get to my car door and manage to pull around him to leave the parking lot. A few more hours into party prep, my family finds out we need one last thing from the store. I am dreading going back. Lo and behold, the volunteers are still there, including the older man.)

Volunteer: “Aww! You’re back! I bet you missed me, didn’t you?” *winks at me*

(I have had enough. Not only does he seem desperate, but he’s being creepy, too. I let him have it in front of everyone.)

Me: “No, sir, I didn’t miss you. And a word of advice: young girls do not like it when creepy, strange, old men follow them to their cars!”

(The man looked quite sheepish, and all the other volunteers avoided me when I left. I felt a bit bad, but what a creep!)

Surveys Designed For The Average Customer Should Be Redesigned For Lower-Than-Average Intelligence

, , , | Right | December 4, 2018

(At our store, if you fill out a survey online you get a discount on your next purchase.)

Customer: “Can I just bring my laptop in and have you guys help me fill it out?”

For My Money, They Won’t Be Coming Back

, , , , , | Related | December 3, 2018

(My boyfriend and I are in Ontario to see his family and also to go to a concert. I generally get along very well with his relatives, but his grandparents can be a bit… brash. They don’t have much of a filter and always have to say their opinion. Most of the time they mean well; they’re nice people. But sometimes it comes off as a “holier-than-thou” attitude. This is one instance where I wish I’d spoken up for myself. For context, my boyfriend and I paid for everything for this trip, as we’re in our 20s and have relatively good jobs; we’re also in college, so we’ve been saving for this trip for a while. Our parents did not pay for our flights, concert tickets, gas, or any expenses, nor did we expect them to. We are driving back to the airport with his grandmother.)

Grandmother: “It was so nice to have you two down here; you should come back more often! We’d love to see you more!”

Me: “We’ll definitely try to come back soon, maybe next year after we graduate.”

Boyfriend: “Yeah, this trip was expensive, but it’s nice to have a break from school. I wish we could travel all the time, but we’ll probably have to wait until we get jobs in our field.”

Grandmother: “Yes, that would be a good idea. Both of you will get good jobs, and then you won’t have to use mommy and daddy’s money!”

Me: *speechless*

(She said it so casually, as if she knew this for a fact. I was extremely angry. I held my tongue, and we both gave curt goodbyes at the airport. As soon as she left, my boyfriend turned to me and said, “We’re not coming back to see her if that’s what she thinks of us.” I agreed. I told my parents when we got back home and they were annoyed, too, but more amused at the fact they actually thought our parents paid for all our things while we are more than capable of taking care of ourselves. Needless to say, we don’t talk to my boyfriend’s grandparents that much, and we don’t plan to waste OUR money going to see them again.)

Respect Is A Mirror

, , , , , | Right | December 3, 2018

(It is a busy night, and I have a long line of customers. A man wants to exchange a hat he has bought, for a t-shirt. He does not have his receipt.)

Me: “I will need to see photo ID for the no-receipt exchange.”

Customer: “I don’t have it on me. Why? That’s so ridiculous.”

Me: I’m sorry, but it’s just company policy.”

(The man’s wife, who has said nothing the entire time, produces her driver’s licence for me so that I can process their transaction.)

Customer: “You can go on the cameras and see that I didn’t grab it off the shelf!”

Me: “I believe you, but it’s just part of my job. It’s policy.”

(I have to look up the return price in the computer system for his hat, since there is no receipt for proof of purchase. The return price is the last sale price within the past 60 days.)

Me: “So, because you don’t have a receipt, I have to give you the return price for the hat. It’s the last sale price from the last sixty days. The return price is $22.49, which is only about $8 less than the actual price.”

Customer: “But the tag clearly says it’s $30! Just give me $30 back!”

Me: “I’m sorry, but unfortunately, because you don’t have proof of purchase, I can’t. I don’t know if you bought the hat for $30, or if you bought it on sale, or if it was even more than $30. So I have to use the last sale price.”

Customer: “But I KNOW that I paid $30!”

Me: *trying to be as calm as possible* “I’m sorry, but I can’t just go based on what you think you paid for it. I have to give you the return price. Again, it’s just policy.”

(The man proceeds to throw the hat at me across the cash desk, to which I give him a warning look of disapproval. By now, I am losing my patience, but I am trying to stay calm in the hopes that it will diffuse the situation.)

Customer: “This is f****** bull-s***!”

Me: “Excuse me?!”

(I call for my manager because, at this point, I have had enough. The other customers are in disbelief at the man’s language. I suspend his transaction and wait for my manager to come to help.)

Customer: “Why are you not ringing me through? I just want an exchange!”

Me: “I will not ring you through. My manager will be happy to help you, but I am not.”

Customer: “Why the h*** not?”

Me: “Because I do NOT appreciate you swearing at me and disrespecting me when I am trying to help you. So now you can either wait for my manager to help you, or you can leave.”

Customer: “This is bull! I’m going back to [Other Store Location] because they never mentioned this. They will help me, unlike you, you worthless, good-for-nothing!”

(The man decides to leave, and as he does so, he decides to continue to swear at me about how I didn’t want to help him. The other customers told me that it was good to see me stand up for myself and that it was unfair that I was treated like that. My manager, who was with a customer, finally comes up, and my customers and I fill him in about the situation.)

Manager: “That just goes to show you: if you disrespect those who are trying to help you, they won’t!”

Not Even Remotely Listening

, , , , , , | Related | December 3, 2018

(I recently moved five hours away from home to start a new job after graduating university. My mom is planning on visiting me in a couple of weeks and has excitedly made a list of city attractions she wants to see with me while she is here. We are talking to each other on the phone.)

Mom: “There are so many things I want us to see and do when I visit! I’ve found a few brochures with different activities and have started making a list of everything we can do. I’m going to go get the list; I’ll be right back!”

(She sets the phone down for a moment while going to get her list and returns a minute later. She starts talking again, but mumbling and sounding far away. Note that she is home alone, so I know that she is not talking to anyone else.)

Me: “Sorry, what did you say? I can’t hear you properly; I think something’s wrong with the connection.”

(She just continues talking as if she hasn’t heard me. Her talking is still distant and I can’t make out what she is saying at all. This continues in the same fashion for about three minutes, with me trying to tell her that I can’t hear what she is saying and her continuing to mumble distantly non-stop. I eventually give up, hang up the phone, and try to call back. I get a busy signal, which shows she likely hasn’t hung up the phone from our conversation yet. I call back several times in the next few minutes, only to hear the busy signal each time. Eventually I just give up and wait for her to call me. Five minutes later, the phone rings.)

Mom: *laughing* “You are never going to let me live down what I just did.”

Me: “What happened? I couldn’t hear anything you were saying.”

Mom: “When I got back with my list I sat down, picked up the phone, and started talking again. Eventually when you weren’t replying, I looked down to see the phone on the coffee table still. I had been talking into the TV remote, instead!”

(She had managed to talk into the TV remote instead of the phone for about eight minutes before figuring out her mistake. I’m still not sure how she managed to talk for that long before realizing she couldn’t hear me talking to her at all! She did come visit a couple of weeks later, and we had a great time and got to do most of the stuff from her brochures.)

 

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