(A customer brings in a Windows 8 computer to repair. It is full of adware and viruses. Additionally, the customer complains about to having to type a password every time she logs in, so I offer to do a factory reset and set her computer up with no passwords. A couple of days later, the customer comes back, very agitated.)

Me: “What happened?”

Customer: “You told me that you were removing all the passwords from my computer, and you lied to me.”

Me: “We did restore to factory default. Everything that was there is gone, and I was sure I set up your computer without a password.”

Customer: “Well, you didn’t remove all the passwords. I still have to put a password to get into [Website], and I don’t remember it.”

Me: “[Website] is online, and there is no way I can remove that password, ma’am.”

Customer: “But you said you would remove all the passwords!”

Me: “I am so sorry this happened to you; let’s see if we can recover your password. Can I have your email address?”

Customer: “Yes. It is [address].”

Me: “Let’s sign into it and resend your [Website] password there, so we can recover it.”

Customer: “But I don’t know my email password!”

Me: “Let me make you one, and a new [Website] account, and we will be sure to write this down for you.”

(The customer left happy, somehow. I was just glad she didn’t hit me!)

Related:
The Final Word On Passwords, Part 5
The Final Word On Passwords, Part 4
The Final Word On Passwords, Part 3
The Final Word On Passwords, Part 2
The Final Word On Passwords

(I work in a call centre, selling raffle tickets to raise money for different type of charities. This call happens to be for a heart research institute.)

Me: “Good morning, sir. My name is [Name], and I’m calling on behalf of [Heart Charity].”

Potential Customer: “Sorry, don’t have one of them.” *click*

Me: “Hi! Can I help you find anything today?”

Customer: “I’d like to return this visor I bought yesterday. It fell apart after I only wore it one time.”

Me: “I’m sorry, ma’am. Did you want to exchange it for another item?”

Customer: “No, I just want my money back.”

Me: “Okay, not a problem. May I ask how the visor is damaged?”

(She proceeds to pull out a soaking wet, flimsy grass visor.)

Customer: “I only got to wear it today; once it started raining, it stopped working!”

Me: “Ma’am, it’s a grass sun visor that isn’t meant to get wet.”

Customer: “But it’s supposed to hold up longer than just one day!”

Me: “And it does hold up for longer than a day, when used for its intended use of blocking the sun.”

(She then ran out in a huff because I wouldn’t refund her money for the damaged sun visor that she wore in the rain.)

(Our town has an earthquake and a tornado in the same day. The earthquake is very small, but the tornado does a lot of damage to certain areas of the town, and also wipes the power out for a day and a half. Naturally, we close the store when this happens, and reopen once the power is restored.)

Customer: “I was supposed to have my computer back yesterday, but I came in to get it and you guys were closed! I want a refund!”

Tech: “We were closed because there was a tornado and there was no power.”

Customer: “I don’t care why my computer wasn’t fixed on time! I want it done now!”

Tech: “Since we were closed, because of the tornado and all, we couldn’t repair any of the computers that were booked in. We just reopened this afternoon, so I’m starting to work on them all now.”

Customer: “Well, when will it be ready?!”

Tech: “Probably tomorrow.”

Customer: “This is ridiculous! It was supposed to be ready yesterday, and now it’s not going to be ready until tomorrow?!”

Tech: “Yes. Because there was a tornado.”

This story is part of our Somehow Even More Weather roundup!

Read the next Somehow Even More Weather roundup story!

Read the Somehow Even More Weather roundup!

(I am an independently contracted window artist. On this occasion, I am painting the glass double doors at the entrance of a restaurant. When customers approach the double doors, I usually open one for them, because otherwise, they tend to stand there confusedly, despite the full functionality of the door I’m NOT working on. This time, however, I’m standing on a chair and concentrating hard, so when a middle-aged woman approaches the entrance, I just smile and gesture to the other door. She clears her throat rather loudly and pointedly.)

Me: “You can go ahead through this other door, ma’am.”

(I return to my work. After I moment, I realize she hasn’t moved. I look back and find her GLARING at me.)

Customer: “Well?”

Me: “Ma’am?”

Customer: “Aren’t you going to open this door for me? Are you new or something? Your customers are more important than your silly drawings.”

(I had almost been ready to get down from my chair and open the door for her, but after this, I’m less willing.)

Me: “Ma’am, I’m not an employee. I just come here to do the art. As I said, you are welcome to go in through this door here.”

Customer: “That’s no excuse! They’re paying you, aren’t they? That makes you an employee!”

Me: “Ma’am, it is not in my job description to open doors for customers, especially when I am standing on a wobbly chair.”

(The woman huffed loudly and yanked open the door I AM WORKING ON, slamming it into my chair and causing me, in my flail for balance, to drag my hand through my fresh paint and ruin my work. I told the manager what happened, and she showed me how to lock the doors individually so I could lock the one I am working on. When the woman approached the door to leave, she deliberately tried to shove my door open again. Instead, she just slammed HERSELF hard against the locked door. She then opened the other door and rushed out without looking at me. It sounded like that door hurt!)