Never Rains But It Pours
Me: “Hi! Can I help you find anything today?”
Customer: “I’d like to return this visor I bought yesterday. It fell apart after I only wore it one time.”
Me: “I’m sorry, ma’am. Did you want to exchange it for another item?”
Customer: “No, I just want my money back.”
Me: “Okay, not a problem. May I ask how the visor is damaged?”
(She proceeds to pull out a soaking wet, flimsy grass visor.)
Customer: “I only got to wear it today; once it started raining, it stopped working!”
Me: “Ma’am, it’s a grass sun visor that isn’t meant to get wet.”
Customer: “But it’s supposed to hold up longer than just one day!”
Me: “And it does hold up for longer than a day, when used for its intended use of blocking the sun.”
(She then ran out in a huff because I wouldn’t refund her money for the damaged sun visor that she wore in the rain.)
Question of the Week
Have you ever served a bad customer who got what they deserved?