Smells Like Teenage Cleaning Products  

, , , , | Working | January 20, 2020

(This happens at an in-home cleaning products party when I am 23 but look much younger. As the room fills up, I realize that there aren’t enough chairs and give up my seat for the host as it’s her home and she’s much older than I am. I sit on the floor. Here are the interactions between myself and the lady who is presenting and selling the products.)

Sales Rep: *obviously mistaking me for a teenager as she’s handing out order forms and sees me sitting on the floor* “Did you want one, too?”

Me: *knowing I’m going to order around $700 worth of cleaning products* “Yes.”

(Later, after filling out my order form.)

Me: “Hi, I’ve filled this out but [item] is on sale for [cheaper price] than the price listed. How do I adjust that on the form?”

Sales Rep: *not listening to me at all* “What you do, sweetie, is add up the prices and put the total here at the bottom.”

Me: “Yes, I’ve done that for everything else but what about this item that’s on sale? Where do I record the sale price when it’s already listed as [normal price]?”

Sales Rep: *finally paying attention* “Oh, sorry. Wow, you’ve ordered a lot of stuff here.”

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It Pays To Look Out For Each Other

, , , , , , , , , , | Working | January 14, 2020

(I have been receiving government benefits for a little while after leaving a violent relationship and being homeless. I finally get my own place and inform the agency responsible for the benefits; they tell me will send a rent certificate out so my landlord can sign it so I’ll receive assistance in paying rent. Fast forward a month: despite asking numerous times for it, it never arrives. I’m just managing to pay my rent but have very little left for food, bills, and essential medication. I go into an office to get one so my landlord can sign it before leaving the country for three months. I spend an hour and a half waiting for two pieces of paper, run and get my landlord to sign what he needs to, and then head back to the office. I wait another hour for a lady to take the papers.)

Lady #1: “It will be in your next pay.” *starts to walk off*

Me: “Excuse me, but I’ve waited for a month for the rent certificate. I really need the money. Shouldn’t I get back paid?”

Lady #1: “It will be with your next pay.”

Me: “I’m sorry, but I was told it could be done immediately. I would also like to know how much the assistance will be.”

Lady #1: “Fine, take a seat and I’ll find out.”

(I wait another twenty minutes.)

Lady #1: “It will be [amount that’s $50 less than should be] and will be with your next pay. If you want money now, you have to get on the phone.” *walks away*

(I get on the phone to a department that is notorious for keeping people waiting and then not helping. I am extremely lucky to get a woman who goes above and beyond. She messages the lady I originally dealt with to actually upload the paperwork — which she hasn’t done — and gets the amount I am to receive corrected. Because the office I am in is closing, the lady I originally dealt with tells me I have to leave. The second lady promises to call me on my mobile once she has everything sorted out. Twenty minutes later, [Lady #2] calls me and verifies who I am.)

Lady #2: “I have some good news: [correct amount] will be in your account overnight. I’m sorry for what happened today at the office but I’ve had four people working on it and it has been escalated to a supervisor.”

Me: “Thank you so much. Everyone else I’ve dealt with didn’t care, but you’ve been amazing. I really appreciate it.”

Lady #2: “Not a problem; I’m glad I could help. Now you mentioned you need medication; is there anything else you need tonight? I won’t be able to give a lot right now as the money will be in your account tomorrow, but I can see what I can do.”

Me: “Just my meds, which will be about [amount], and something for dinner.”

Lady #2: “What about getting home? It’s too hot to be walking long distances.”

Me: “I have enough on [travel card] to get home. Thank you.”

Lady #2: “Okay, I’ve just put [amount] on your account, which means you’ll get [amount] tomorrow. Things will get better; keep your head up.”

Me: *now crying* “Thank you so much. You’ve been amazing. No one else I’ve talked to has cared. Thank you, have an amazing rest of your day.”

(This might not seem like a lot, but the second lady I spoke too really went above and beyond to get it sorted and make me feel better. So, to the lady, if you’re reading this, thank you; your kind words and going the extra mile to fix others’ mistakes for someone on the end of the phone really made a difference.)

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Unfiltered Story #180378

, , | Unfiltered | December 30, 2019

(I was in the police station to get documents certified. There was a young lady there for the same reason but she wasn’t sure what she needed.)
Me: (walking forward requesting a certification and giving original documents with the copies)
Girl: oh I need what she is getting I need you to sign it!
Officer: OK that’s fine do you have the originals?
Girl: why do I need that. They are mine?!?
(They were still on that vein when I left)

Assign The Doctor A Memory Test

, , , , , | Healthy | December 27, 2019

(I have been going to the same GP since I was about fifteen, my daughter since she was born, but it seems to be time to find a new one as ours is showing his age; he has been getting more and more forgetful. I have ordered blood tests as I have developed some allergies recently; my daughter needs hers done for a heart issue and also needs a script for heart meds. He asks her what she needs this particular medicine for and we have to explain, even though he has been doing the scripts for the past five years. We get our bloods at the same time. He starts with my daughter’s and tells her that everything but her iron levels is in the normal range. He gives her the printed results to take to her cardiologist; he is going to print a copy for himself but he writes the results into her file. Then, he goes over mine. He reads out everything as good, but when he gets to my liver results…)

GP: “Oh, no, we need to get you some tests right away; your liver results are not good.”

Me: “Yes, I know. I have [liver disease].”

GP: “You have [liver disease]? Who told you that?”

Me: “You did.”

GP: “Not me. I would have remembered that. There would be notes and paperwork in your file.” *rifles through files to prove it isn’t there and finds the paperwork* “Oh, I did tell you.” 

(We realise that he’s not given us a new referral letter for the cardiologist appointment, so we go back.)

GP: “Okay, [Daughter], we need to get blood tests done for you to take to your appointment.”

Daughter: “I had the blood tests done already.”

GP: “Who with?”

Daughter: “Uh, you.”

GP: *rifles through her files and after looking over some paperwork* “Oh, looks like you have to get more sun; you have very low Vitamin D.”

Daughter: “No, you said low iron.”

GP: “No it’s Vitamin D. Look; it’s only sixteen.” *hands her a blood test result*

Me: “No, she had low Vitamin D last year; this time it was low iron.”

GP: “It says it right there.”

Daughter: “Um, this is last year’s result; look at the date.”

GP: “It has it on this result, too. You had the test in September.” *holds up another sheet that I take off him*

Me: “This is last year’s, too — September 2018. Her last one was in October this year.”

GP: “But the results aren’t here; if I did them they would be.”

Daughter: “You gave them to me.”

GP: “Why did I do that?”

Daughter: “I needed them for the cardiologist.”

GP: “But I would have written the results on your file and printed up a copy, as well; I definitely didn’t write anything.” *runs his finger up the writing on her files* “Oh, so I did.”

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Unfiltered Story #181147

, , | Unfiltered | December 27, 2019

(I’m at work, in the back packing the orders while one of my coworkers is at the counter. We’re a small Chinese takeaway, owned and run by my mum and dad, and one of the regulars called and came in again to order another dish because it was misheard in their original order. This also isn’t verbatim because I wasn’t there for the whole thing.)

Customer: “Hi, I just called in another dish for [Customer’s name]? I didn’t get it before; it’s just a good thing that we live close, huh?” *chuckles*

Coworker: “Oh yes, here you go. That’s just [price].”

Customer: “Wait, what? But you said I didn’t have to pay for it!” (changes tune *very* quickly)
“And I had to drive all the way back out here to pick this up! I didn’t even bring my wallet!”

Coworker: “Well, I’m sorry, but that’s not what I said. What I told you on the phone is that you didn’t pay for this dish in your original order, you just paid for what you got.”

Customer: “No, you said that I wouldn’t have to pay for this!” (gripping the plastic bag on the counter)
“This is an outrage!”

(At this point I’ve gone to call my mum out to the front to help)

Coworker: “I’m sorry, but I can’t just let you leave without paying for this.”

Customer: “So you’re blaming me now for your own problems? I had to come all the way back out here for this, and you told me I didn’t have to pay for it but now I do? I wont have it!”

(My mum intervenes at this point)

Mum: “Oh no, [coworker’s name], it’s alright, this lady’s a regular. We’ll let her take this one for free.”

Customer: “Finally, I can go with my food. I won’t be coming back after this!!” *storms off*

Coworker: “Argh, I just hate those kind of people! They’re so rude!”

Mum: (to my coworker, who’d teared up a bit and was dabbing at her eyes) “Don’t worry about her, you’ll get people like that sometimes. Just ignore her, there are multiple people with that name – (btw, none of us are sure if it’s just a common name amongst a group of people around here, or they’re actually a huge family or something) – and they’re regulars. They’ll come back, whatever she says.”

Me: “Yeah, I really don’t get what’s up with her anyway. I mean, she didn’t bring her wallet? I call bullshit, it’s probably in her car or something, ’cause I don’t think she’d be driving without her licence (which would presumably be in her wallet). And did you see how quickly she changed tunes? She went from ‘oh, it’s great that I live so close’ to ‘wHat DO yOU MeAN – I dRiVED sO FAR jUST For ThIS????’ I call bull~shit~.”

(And yeah, we still don’t know about whether or not it’s a whole family or something, but we still get orders from people with the same name, although I haven’t seen that particular lady again. Another lady with the same name is very sweet, and she’s a regular, so i dunno.)