Unfiltered Story #112853

, | | Unfiltered | May 25, 2018

We have a huge sale between boxing day and new year. Everything is on sale I have a customer looking at sewing machines.

Customer *guesturing towards sewing machine. “I want that one”

Me “Ok, just let me check it as we don’t have any stock left and this display machine is the only one we have left”.

I can’t find the box it came out of.

Me “Sorry but I can’t let you have that one, because it’s box is missing”.

Customer “Why not?”

Me “All the accessories, including the power cord were in the box”.

Customer “Can you look again”

(I check everywhere and can’t find it).

Me “I am sorry it can’t be sold, especially not without a power cord.”

Customer “What if you find the pieces, I’ll miss out on the machine”

Me “I’ll take your name and number”

Customer “What if someone else sells it?:

Me *having already picked it up “I’m taking it off the floor”

Customer “Tell (manager) that he needs to work something out for me, I want that machine and I am a regular”.

I put the machine out the back and the note in our reciepts box that get’s sorted each day.  I do another search for the box andI forget to talk to my manager about it due to being so busy with the sale, he been off for two day.  The customer rings back.

Customer “What’s happened about that machine”

Me “I’ve searched and can’t find the accessories”

Customer “Can I still buy it?’

Me “You won’t be able to use it”

Customer “Why not?”

Me “Because it’s got no power cord”

Customer “So why can’t I buy it”

Me “It’s got no power cord, it needs electricity to run”.

Customer “Ohh, it’s missing it cord is it?  Tell manager to look after me”

After she hangs up and I finally get a moment to talk to manager.

Me “(Manager) (regular) wants this sewing machine but it’s got no cord or parts.  She wants you to look after her as she is a regular”.

Manager “So how am I supposed to that?  Have you looked?”

Me “Yes I looked several times”

Manager “Well nothing I can do then”.

Me “Can you call her and explain, she won’t listen to me”.

Manager “Nope nothing I can do”.

May have lost a regular, an extremely annoying one who wastes staff’s time more than she spends.

Sibling Rivalry Doesn’t Even Require Siblings To Be Present

, , , , , | | Friendly | May 18, 2018

(I decide to get my Bachelor’s at the same university that my siblings went to, and I end up at the same on-campus residence. For the most part, this is fine, except for one thing: one of the residents was also at the residence with my older sister, and she keeps assuming that my sister and I like the same things, since we’re related. I keep trying to emphasize that we’re different people, but she never seems to clue in. Then, one night at dinner…)

Resident: “Hey, [My Name]! I’m putting together a volleyball team. Would you like to join?

Me: “No, thanks. I’m not interested in sports. Besides, I have the coordination of a drunk panda.”

Resident: “Really? I thought you’d love volleyball. After all, your sister played on the state team!”

Me: “All right, clearly I need to reintroduce myself.” *I lean over the table to shake her hand* “Hi! My name is [My Name]. I like horses, Doctor Who, reading, and the occasional Dungeons and Dragons campaign. You seem to have me confused with [Sister], the volleyball player, painter, and singer. However, despite the fact that we’re related… and I can’t stress this enough… WE ARE NOT THE SAME PERSON!”

(To [Resident]’s credit, from that point on, she made an effort to learn what I liked, and she got much better about not comparing me to my siblings.)

Well, That Experience Has Gone Right Down The Toilet

, , , , , , | Working | May 14, 2018

(I am a manager of a kid’s play area, and during weekdays we have minimal staff in the afternoons, as it gets rather quiet. We each have our own specific closing duties like tills, cleaning kitchens, toilets, etc. but we have a great team and any of the workload we have that is non-managerial is shared so no one is left behind. We also have high school students join us for a week here and there for work experience, and they are mostly a pleasure to deal with. I am about to clean the toilets when the work experience girl says she is finished with her tasks and asks what she could do next.)

Me: “Well, I know [Coworker] is on time with her tasks, and I need to get a wriggle on with the tills, but I have to do the toilets first. I know they’re not everyone’s favourite task, and since you’re on work experience I’ll go easy on you; do you think it’s something you’d like to tackle?”

Work Experience Girl: “Yeah, I don’t mind at all. I haven’t done it before; can you show me what to do?”

Me: “No problem.”

(I explained what to do and where to find gloves, buckets, and other cleaning supplies. Just in case it isn’t super obvious, it only involves cleaning the bowls, basins, and mirrors, sweeping, and mopping. There are only seven toilets, and my coworker and I are on top of cleaning them throughout the day, so they’re pretty clean already and it usually takes ten minutes. Since she’d never done it before, I imagined it might take longer. She seemed cheerful enough and set to work. After ten minutes, she was done and asked me to check them. They were spotless and I was impressed. I told her so and she beamed. Since there were only my own managerial duties to go and I was nearly finished, I said she could take the last ten minutes as an early mark and gave her a lemonade on the house. I finished up the night’s tasks and I thought nothing of it. The next day, I got a call from the owner, who told me that the work experience girl was not coming back. Apparently, her father had called the school complaining that she was distraught. She was incredibly upset that we would lock her in the toilets and not let her out until they were spotless. She had to clean toilets with her bare hands and wasn’t allowed to wash her hands after. The school decided they would no longer offer our play area as an option for work experience kids. I was too shocked to reply.)

Unfiltered Story #110677

, | Unfiltered | May 12, 2018

I have a lady looking at sewing machines, she’s asked the price of 2.

Me *taking the empty boxes to the counter, I tell her the prices and add “we are sold of machines, we have only the display models left”

Customer “Ok I’ll take that one then” *waving vaguely at the two models on display “I’ll be back after I get some fabric”.

(She walks off, I have to serve another customer, when I finish I notice another woman looking at the machines)

Customer 2 “I want a machine, how much is this one?” *points to the machine I think the first customer had chosen.

Me “Just one moment please, I already have a customer who has asked for a machine, I think it’s that one.  I can’t sell it to you until I check with her first.  I had just got the boxes down to pack one.  I’ll be right back.”

Customer “Okay”

*I race off to find the customer and ask her to come and verify which machine she wants.  The customer comes back, she just happens to be wearing Hijab.

Customer 1 *points to machine “That’s the one”  *I go to pick up machine.

Customer 2 *takes one look at other customer, rushes over and tries pushing in “I WANTED that one!”

Me *staring her down “No, as I already explained, this lady was here first and this the machine she is buying”.

Customer 2 *lowers head “Oh, ok”, slinks off.

Unfiltered Story #110671

, | Unfiltered | May 11, 2018

Co-worker leads a customer to me, co-worker has strong accent and doesn’t always show a good grasp of english.

Co-worker  “(My name) this lady is after (bad pronunciation)”.

Me “Sorry I didn’t get that, what was it again?”

Co-worker *instead of asking customer “(Bad pronunciation), what is?”

Me *to customer “Sorry, what were you after?”

Customer ” (Yarn brand)”

Me “No sorry we don’t have that brand, it’s…”

Customer “This is a yarn shop,  first she doesn’t know what I mean and now you tell me that you don’t carry it, I’ve bought it here before.  I know you have it”.

Me “No, it’s not possible that you bought it here because it’s (competitor’s) own brand”.

Customer “No it isn’t I bought it a few weeks ago from you”.

Me “No, we’ve never sold that brand, it’s (competitor’s) own brand”.

Customer “I’m telling you that I bought it from YOUR shop before it moved from (nearby location) to here.”

Me “(Competitor) was in (nearby location), they moved last year, we’ve been here for 4 years”

Customer “It doesn’t matter as you are (competitor)”.

Me “Umm, no we are actually (company) not (competitor).”

Customer “What? You sell the same stuff”

Me “Similar but not the same”.

Customer “So you don’t have (brand)”.

Me “Uh, no”.

Customer “So where did (competitor) move to?”

Me “(location 10 minutes drive away)”

Customer “How do you know what (competitor) sells?”

Me “I used to work there”.

Customer “So how much is (brand)”..

Me “I have no idea”.

Customer “But you used to work there”.

Me “Yes over 5 years ago and (brand) is a brand name not just a single product, you will need to go there”.

Customer “But it’s so far away.  Can’t you ring them?”

Me “Um sorry no, I can’t ring our competitor, you will have to do it yourself”.

She finally got the hint and left.

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