Unfiltered Story #190128

, , | Unfiltered | March 18, 2020

(I work at an art store. One day a middle aged man comes in.)

Customer: I’m looking for Conte sticks.

(Conte a Paris does pastels, pencils, etc. “Conte sticks” are a type of crayon which are sold individually or in packs. So I take the customer to the rack where they’re displayed.)

Customer: No, I want Conte sticks. These are crayons.

Me: These are Conte.

Customer: No, I want Conte sticks.

Me: Perhaps you want pastels?

Customer: No, I want Conte sticks.

Me: Or oil pastels?

Customer: (Getting more and more annoyed.) I want Conte sticks.

Me: But these are our —

Customer: No, these are crayons!

Me: Okay, could you tell me about the type of Conte sticks you’re looking for so I can better help you?

Customer: They’re Conte sticks.

(Rinse and repeat for five minutes. I give up and help him find the other items he needs. At the register, he points at a small metal box behind the counter. It’s a pack of Conte sticks. The exact type I’d been showing him before, just in a pack.)

Customer: They’re like those.

Me: So you want this pack?

(The customer had been getting progressively snappier and at this point he’s juts about foaming at the mouth.)

Customer: (Speaking to me as if I’m an idiot) No, I want *Conte sticks*.

Me: They’re the exact type I showed you at the rack, sir.

(Another back-and-forth, with me trying to find out more details about what exactly he wants, only to get “Conte sticks” at every attempt. I eventually give up and process his sale as fast as possible and cheerfully thank him for his patience. I haven’t seen him since.)

Angels In The Outback

, , , , , , , | Working | March 17, 2020

(I’m on holiday when the town I live in is evacuated due to bushfires that have claimed three lives and damaged or destroyed over 200 homes. My husband, our three kids, and I have been staying in a motel for a week when the owner knocks on our door just after the evacuation orders are given. We are due to check out the next morning.)

Owner: “You guys are from [Town], right? I just heard that it’s been evacuated.”

Husband: “Yes, we’ve just heard. We might need to extend our stay if that’s possible.”

Owner: “You should be able to get housing through [Government Service]. I have a contact there; I’ll see what I can do. If not, we’ll work something out. Don’t worry about checking out tomorrow; just come to the office around 9:00.”

Me: “Thank you so much.”

(The next morning, he calls his contact, but due to us not being in our home they can’t help us.)

Owner: “Look, don’t worry about paying for the room. It’s yours as long as you need it; you guys have enough to worry about.”

Me: *crying* “Wow, thank you so much. This is our first holiday since before [Oldest Child] was born. I don’t know what we’d do, otherwise.”

Owner: “If you need anything, let me or [Owner’s Wife] know.”

(Thank you to these angels who have given us a little bit of hope when we don’t know if we could lose everything as there are catastrophic fire conditions throughout New South Wales and Queensland today. Please keep the people living in these areas in your thoughts and prayers.)

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Brand Awareness Goes Both Ways

, , , , , , | Right | March 16, 2020

(I get called to our front counter by a fellow supervisor to help her with a refund. We were both employed at the same time and have been in with the company for about three years but for some reason, she’s never familiarised herself with the products we sell.)

Supervisor: “I’m trying to put a return through for this lady but the items won’t scan.” 

(I’ve not yet seen the items.)

Me: “Okay, where’s the receipt?”

Supervisor: “She doesn’t have one.”

Me: “We can’t do a return without a receipt.”

Supervisor: “I know that. I’m just going to give her store credit.”

(We aren’t supposed to but can do it to keep customers happy.)

Me: “Okay, then where are the items?”

Customer: “Here they are; I bought them from here.”

Me: *glancing quickly at the items* “These aren’t our items; you didn’t buy these here.”  

Customer: “Yes, they are. I bought them here.”

Supervisor: “How can you tell? You barely even looked at them.”

Me: “They are both brands we’ve never sold.”

Supervisor: “You can remember all the brands we sell?”

Me: “Not all of them, but this one is [Competitor]’s own brand and this one—” *flips package over to show a distinctive red and white logo* “—is from [Store].”  

Customer: “Oh, I could have sworn I bought them here, but I am certain I got that one here. I never go to [Competitor]. How do you know it’s their own brand?”

Me: “I worked there for five years, and if you read the package it will say that it’s exclusive to [Competitor].”

Customer: “BUT I BOUGHT IT HERE!”

(I wordlessly flip the package over and point to the fine print, which is too small for me to read.)

Customer: “Oh, it does say [Competitor], but I hardly ever go there.”

(She apologises and leaves.)

Supervisor: “I don’t know how you can remember what stock we sell.”

(I don’t know how she can’t, seeing that we only carry our own brands.)

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Unfiltered Story #189628

, , | Unfiltered | March 14, 2020

(I and two co-workers have just finished a weekend close shift at (name) supermarket and are swapping crazy customer stories and it turns out all three of us had run ins with the SAME CRAZY CUSTOMER. Here is the timeline I was able to piece together.)

Customer: (addressing co-worker one) Excuse me! I’ve just had something called over the speaker and I want it cancelled.

(Note, my co-worker is on a 15 minute break. She has her handbag on her arm, is looking at chocolate bars and is talking into a mobile phone – clearly not on duty)

Co-worker one: Ok, I can help you with that. Which department did you have called?

Customer: (moved in close to co-worker one and looks at her name badge.) Oh, so your name is co-worker one?

Co-worker one: (clearly uncomfortable) um… Yeah. So which department did you have called? Was it long life or deli or..

Customer: What? Oh I don’t want to lose my memory! (Stalks off and leaves co-worker one).

(At this point the customer comes to the checkouts. At our store we have the big registers and the smaller express lines for less than 12 items. This is about a year before we got the computer checkouts that let you pause orders. Once you started an order you had to finish)

Customer: (pushes to front of big register line after co-worker two has started on a big order) these two items please.

Co-worker two: Oh, I’m sorry ma’am. I’ve already started this order so I can’t put yours through.

Customer: But I only have two items! Just scan them through!

Co-worker two: I’m sorry ma’am but once I start an order I have to finish it. There is no way I can do your order. You could try going to the express lines where people with 12 items or less go.

(Customer grabs her items and storms off, pushing past all the people she cut in front of)

I’m in express and have just finished a transaction when I notice I’m low on bags. I grab more to fill up my register when finally she comes to me.

Customer: I want these two items and I want to pay by credit.

Me: Sure, just give me a second. (Finishes putting bags on register and quickly scan her two items). Ok, your total is $5.25. Did you want a bag for your items?

Customer: How much was that? I might be able to pay cash.

Me: Your total is $5.25. Did you want a bag?

Customer: Credit, definitely credit.

Me: ok, and would you like a bag?

Customer: Yes, I’d like TWO, thank you!

(I put each item in a bag. She swipes her card and pushes credit then enter but doesn’t push the enter button hard enough. This button has been hard to push all day)

Me: You just need to push the enter button again. It’s been a bit tricky.

Customer: We’re women. We don’t need tricks. We don’t have moustaches.

(I say nothing and hand her the credit slip she needs to sign. I check the signature and it matches. I put the signed slip into my register as is standard)

Customer: Can I have my receipt back?

Me: Sure, I’m just waiting for it to print.

(The customer has been giving me weird looks throughout the entire transaction. )

Customer: You have some Chinese in you, don’t you?

Me: (Slightly unbalanced at her statement) No, actually my mum is from the Phillipines.

Customer: Oh! That’s MUCH worse!
Stands there smiling nastily. Her receipt finishes printing and I hold it out to her.

Me: Have a nice day.

The customer doesn’t move at all but instead stares me down. She smiles even more as she thinks I don’t realise I’ve been insulted. Of course I do but punching her or saying something back isn’t worth losing my job over.

Me: (shaking the receipt at her) Have a nice day.

They’re Not Special And Neither Are You

, , , , , | Right | March 12, 2020

(This takes place in a well-known Australian supermarket. Our store takes online orders for people at home. My job is to pick items off the shelf and place them in crates on a trolley. Each crate has a name and a corresponding address. Each item is bagged and tied by hand in plastic bags.)

Customer: “Excuse me.”

Me: “Yes?”

Customer: “Are these items on special?”

Me: “No, these items are for online customers. They are not on special.”

Customer: “Okay, then.”

(The customer then wanders off to a different part of the store. My next item requires me to leave my trolley to find an item that’s out of stock. This takes no longer than five minutes. As I return, I hear the following conversation with my coworker.)

Coworker: “Excuse me, what are you doing?”

Customer: “These were on special! I’m taking them.”

(I walk around the corner only to find that the customer from before has taken EVERY SINGLE ITEM out of its bag and into her own trolley. This is well over 100 hand-picked and bagged items.)

Customer: “He told me they were on special!”

Me: “I did not. I told you they were for online customers.”

Customer: “Liar! You’re just trying to steal them and keep them for yourself! I bet you don’t even work here!”

Me: “I do work here because my shirt has the [Store] logo on it. Also, the trolley clearly advertises who I am shopping for. Online customers! Not specials!”

(Thankfully, the customer turned around and left in a huff. I spent the next hour rescanning and bagging the items.)

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