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(SO MANY) Mixed Messages

, , , , , , , | Working | November 8, 2022

I have recently started breaking out in hives. My general physician gives me a referral to see an allergist, and I’m talking to the receptionist to set up the appointment.

Receptionist: “The soonest we can get you in is [date nine days from now], at 1:15 pm.”

Me: “That works for me, thanks.”

Receptionist: “You’ll need to arrive fifteen minutes early to fill out a few forms. We are fully booked that day, so it is very important that you’re here by 1:00 so we don’t fall behind.”

Me: “Sure, no problem.”

Receptionist: “Okay. I have you booked for [date] at 1:15; be sure to arrive at least fifteen minutes early.”

Me: “See you then.”

A few minutes later, I receive a text asking me to confirm my appointment, noting to arrive fifteen minutes early. The next day, I get an email and a text reminding me of my appointment and the importance of arriving early, followed by daily text reminders.

The day before my appointment, I get a text, followed by an email, reminding me of my appointment at 1:15 and to arrive by 1:00 pm. I also get this phone call.

Receptionist: “This [Receptionist] from [Allergist]’s office calling to confirm your appointment tomorrow at 1:15.”

Me: “Yes, I’ll be there.”

Receptionist: “Please arrive fifteen minutes early to fill out forms.”

Me: “No problem.”

That evening and the next morning, I receive more text reminders to be there by 1:00. That’s eleven texts, two emails, and two phone calls in nine days, which I think is a bit over the top, but whatever.

I arrive at the office at 12:55 pm and try to go in, but the doors are locked. There is a sign on the door about calling and waiting in your car, so I call to check in.

Me: “Hello, I’m here for my 1:15 appointment and just wondering what I have to do to check in.”

Receptionist: “We are closed from 12:15 until 1:15 for lunch every day. You’ll just have to wait until the doors are open. Next time, do not interrupt our lunch break. We are people, too.”

Me: “None of the texts, emails, or phone calls I received telling me to arrive at 1:00 told me that you would not be open, and the sign on the door told me to call upon arrival. I’m so sorry for ruining your lunch by following directions.”

Receptionist: “We will be with you shortly.”

They did not unlock the doors until 1:25.

Wait Time Crime

, , , | Right | November 7, 2022

Me: “That will be fifteen minutes for your prescription.”

Customer: “That’s a long time, but fine.”

Being the nice guy I am, I knock it out in about five minutes.

Customer: “You did that too fast! You need to estimate wait time better!”

You Ever Hear The Expression, “Patience Is A Virtue”?, Part 2

, , , , | Right | CREDIT: JackLumber86 | November 6, 2022

This happened years ago when I worked at a big box furniture store. This store was massive, with a marketplace, warehouse, and two restaurants. It had dozens of departments, and every employee had specific tasks. Mine happened to be cart retrieval and helping customers load their flat-packed furniture into their vehicles.

One random weekday, my coworker called in sick, so I was carrying double the workload. The cashier manager contacted me over my radio.

Cashier Manager: “A customer at the exit needs help loading.”

Me: “Got it.”

I was finishing up with another customer not too far away so I was there within a few minutes.

Me: “Hi. I’m here to assist you. Where is your vehicle?”

Customer: “It’s about time! I’ve been waiting here for fifteen minutes!”

She hadn’t been; I had just walked by there five minutes beforehand.

Me: “Sorry about that; I was with another customer. I came within a few minutes of being told you needed help. Where’s your vehicle?”

Customer: “Are you saying I haven’t been waiting that long?”

Me: “No. I’m just saying I came within a few minutes of finding out that you need help.”

Customer: “I don’t need your attitude after waiting so long. I want an apology.”

Me: “Ma’am, I already apologized to you. Where’s your vehicle?”

Customer: “Forget it! I’ll find someone else!”

Me: “I am literally the only person here that can help you.”

Customer: “I’LL. FIND. SOME. ONE. ELSE!”

Me: “Okay.”

I walked away and continued working since I was incredibly busy loading other vehicles and retrieving shopping carts from everywhere, including the occasional cart corral.

Thirty minutes later, the cashier manager came across my radio again with a slightly annoyed tone.

Cashier Manager: “That customer by the exit still needs help.”

Me: “I offered her help. I told her I was the only one to help her, and she refused, so I don’t know what to tell you.”

Cashier Manager: “Ooooookay?”

Twenty minutes later, I saw my manager, the cashier manager, and the warehouse manager talking to her. The cashier manager had called my manager and gone to meet the customer. The two of them were middle-aged women who then had to call the warehouse manager to load this large box containing a dresser. I walked past them, leaned against a post, and watched.

The customer was irate, yelling and complaining about customer service. She spotted me and scowled at me before getting in her car and driving away.

I approached the managers and explained what had happened. One of them said, “We get it,” before we all separated and went back to work.

That customer had to wait over forty-five minutes because she was too entitled to wait for five minutes. I’d like to think she learned a valuable lesson, but she probably tells a very different version of the story.

You Ever Hear The Expression, “Patience Is A Virtue”?

When The Whole World (Or Waiting Room) Is Your Sounding Board

, , , , , | Healthy | November 4, 2022

I’m a walk-in at an urgent care center, simply trying to get blood work done. I plunk myself down in the waiting room, pull out my phone, and begin the wait. It’s just after eleven in the morning. 

A woman across from me is agitated, huffing and puffing and tapping her foot, arms crossed. She’s tossing her hair like an angry pony and complaining in a rather loud stage whisper to the man sitting next to her. 

Woman: “It’s 11:15. I have an appointment. If I was this late, I wouldn’t have clients. This is unacceptable. I’m not a walk-in. I have an appointment. No doctor is this busy. They’re lazy. There’s no excuse for this. If I have to wait another five minutes I’m leaving. Fifteen minutes late for an appointment!”

She continues on every minute or so like this. The man next to her is reading the paper and is barely paying her any attention. Because we’re masked and I’m looking down at my phone, she can’t tell I’m laughing at her; she doesn’t notice me.

Woman: “It’s 11:20! If they don’t take me by 11:30, I’m leaving. I have an appointment. I’m not a walk-in. This is grossly unacceptable. No excuse. This wouldn’t be acceptable if it was me.”

Woman: “It’s 11:25! I swear, if I’m not called back by 11:30, I’m leaving. Lazy doctors. I have an appointment!”

At 11:29 and thirty-five seconds, the nurse called her back. I almost wish time had sped up a little. I would have loved to see her leave.

Black T-Shirts And Slacks It Is!

, , , , , | Right | November 1, 2022

Client: “We need uniforms designed and made for our new hotel: reception, maid, bellboy, barman, cook, and waiters. Fifty employees, three uniforms per person.”

Me: “We can absolutely do that. When is your deadline?”

Client: “We open on Thursday, so we need everybody dressed and ready to go by then.”

Me:This Thursday?”

Client: “Yes! Can you do it?”

Me: “Nooooooooooooooooooope.”