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Allow Me To Explain How Time Works…

, , , | Right | June 21, 2021

I’m a hostess at a local restaurant in my city.

Me: “Hello, y’all! How many are in your party?”

Customer: “We’ll have eight tonight.”

Me: “All right, that’ll be about forty to fifty minutes at the moment.”

Customer: “What?! We called an hour ago and the guy on the phone said it would only be thirty minutes!”

Me: “Yes, that was the wait at that time. It got much busier, though, so our wait time went up.”

Customer: “Fine, I’m putting my name down, but this is ridiculous.”

Ten minutes go by, and I’m calling and seating names that are ahead of this lady.

Customer: “We have been waiting for forever, and you’re calling names that aren’t ours! I want to talk to a manager!”

I get one of my managers, who’s a really chill guy.

Manager: “What’s the problem, ma’am?”

The lady complains to him, telling him that I was skipping over her name and lying to her. The manager looks at the waitlist and the info that I wrote down.

Manager: “Ma’am, you were here for ten minutes. There were other people before you. That’s how time works.”

The lady huffed and went back to her group but kept asking every five minutes how much longer they had to wait. When I sat them, everyone in the group made off-handed comments about the service, trying to rile me up. They ended up leaving a $5 tip on a $70 check.

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God Help You If You Have To Use The Restroom

, , , , , , | Working | June 14, 2021

When I started working at my university as an admission counselor, the role was fulfilling but incredibly stressful. Every second of our day was scheduled by the higher-ups and we had to manually mark our status on the computer. Teams were measured by how closely their statuses aligned with their schedules. I stressed over meeting steep call quotas and enrollment goals. I worked from home one day per week and my supervisor was extremely strict with making sure I kept to my schedule. If my computer went idle when I wasn’t on break, she would message me to make sure I was working.

After eight months in this role, the health crisis hit and we became fully remote. I was living with my parents and sister, so I had to work from the basement, which was the only place I wouldn’t be disturbed while on a call. It was quite cold and lonely down there, which, in addition to the mental distress of living in a global crisis, made the rigidity of my job unbearable. I really liked the university, and the pay and benefits were too incredible to give up, so I began applying for roles in other departments. I was soon offered a position in the registrar.

My new role was absolutely nothing like the old one. I didn’t have to clock in or out, and no one cared how I structured my day. I actually had a meeting with my boss a few weeks ago where she told me someone had reported to her that I had been idle for more than fifteen minutes, and my boss went on a rant about how she doesn’t want her employees to feel like they’re being monitored and she doesn’t care what our schedule looks like so long as we get the work done. It was such a stark contrast to the boss who made me feel like a criminal for taking a couple of extra minutes of break time that I almost started crying on the call. It is really nice to know I now have a supervisor who will stick up for me and actually cares about the work we do, rather than arbitrary bureaucratic restrictions.

This story is part of our Best Of June 2021 roundup!

Read the next Best Of June 2021 roundup story!

Read the Best Of June 2021 roundup!

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1980 Was Twenty Years Ago And That’s What We’re Sticking With

, , , , | Right | June 12, 2021

Me: “Thank you for calling [Mortgage Company]. My name is [My Name]. How can I help you today?”

Customer: “I just have a simple question for you. I would like to know when my loan will be paid off.”

Me: “Certainly, ma’am, I can definitely take a look into when your loan should be paid off.”

I collect the necessary info to pull up her loan.

Me: “Okay, ma’am, I have your loan pulled up here in front of me and it looks like your projected maturity date is October 2040, which is wonderful considering it was originally 2042; you’ve shortened it two years!”

Customer:What?! How can it be 2040?! This is a thirty-year loan! How do I still have thirty years?!”

Me: *Slightly confused* “Yes, ma’am, you do have a thirty-year loan. It was opened in 2012. It is now 2020. You have paid ten years off your loan so far.”

Customer: “2040 is in thirty years! You guys are scamming me! Something is not right and I’m very upset. Someone will fix this right now!”

Me: “Ma’am, I’m sorry that you are upset, but 2040 is in twenty years, and you are right on track on paying off your loan, even paid ahead.”

Customer: “What are you talking about?! What year is it, then, huh? Do you not know math? What year is it?” 

Me: “It’s 2020, ma’am.”

There’s an awkward silence, and I assume she is now doing the math.

Customer: “Oh. Oh, you’re right. Well, good.”

Me: “Any other concerns I can address for you today?” 

Customer: “No.” *Quickly hangs up*

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Back-Talk To The Future!

, , , , , | Right | June 11, 2021

I work as a manager for a logistics company. There is a really weird dynamic here. The customers and drivers will talk down to you and treat you like crap if you don’t step up and stand up for yourself, so you have to respond a little more aggressively to people without stepping over the line. Sarcasm works really well in a lot of situations.

Yesterday, we were assigned to deliver a load. We do not schedule the deliveries; we just pick up the loads and deliver because the customer schedules the deliveries. The load we were assigned somehow had an appointment time for the day before, though we were given it a day later. Obviously, the receiver rejected the load because we “missed delivery.”

We have to call the customer to get it all straightened out.

Customer: “Oh, so you botched the delivery, I see? Useless as always!”

Me: “I don’t think we did. We picked it up yesterday and the receiver states they have an appointment time for the day before, but we were assigned the load yesterday.”

Customer: “How is that my problem? You messed up; you need to fix it!”

Me: “So… with all due respect, this is our fault? You gave us a load yesterday that had to be delivered the day before yesterday.”

Customer: *Rather smugly* “Yes!”

Me: “Okay… let me get out the ole’ Flux Capacitor and call Doc Brown and work some magic here…”

Customer: “Wait… No! That’s that time travel movie! What’s that got to do with delivering this load?!”

Me: “Well… as we got the load yesterday… which was Wednesday and the bill says it must be delivered on Tuesday…”

Customer: “We don’t make mistakes! Standby for us to correct this mistake!”

Me: *Head-desk*

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A Different Kind Of Rush Hour

, , , | Right | May 14, 2021

The shop I work at offers online shipping via two popular online shop websites. All of the online stuff goes through our storage facility in the next town over; I’ve never even been there since I only work at the store. Unfortunately, the phone number for customers rings the store, so I get many online customers asking for things I cannot help them with, mostly because they’re supposed to write emails.

This customer is being polite but is very worked up and basically screeching in my ear with her very shrill voice. 

Customer: “Good morning! I ordered [product #1] online and I got [product #2]!”

Me: “Good morning, I’m sorry for the inconvenience. Have you ordered via [Online Retailer #1] or [Online Retailer #2]?”

Customer: “[Online Retailer #2].”

Me: “Okay. On the website, you should see a button labeled ‘contact seller through [Online Retailer #2].’ Please use that to write an email with your contact information and issue.”

Customer: “I already did that.”

I’m surprised because usually everyone gets an answer within a day or two.

Me: “When?”

Customer: “Maybe an hour ago? Little less?”

Seriously, an hour? Our shop doesn’t have an automated “We’ll get back to you within twenty-four hours” email, but can people please use some common sense?

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