If Google Says So, It Must Be True

, , , , , | Right | October 21, 2020

It’s summer at the university where I work, which means most of the university has reduced hours because there are no students on campus and few classes. The bookstore is no exception, closing at 4:30 with the rest of the campus as opposed to 7:00. This change in hours is on both the signs on our doors and our website.

It is 4:30. My coworker and I lock the doors, shut off the lights, and put away the cash and drawers in the safe. Everything is locked up and we are out the door. I get to my car and am sitting in the driver’s seat trying to find the podcast I want to listen to on my way home. That is when I hear a knock on my car window.

Customer: “Hey, you need to open the store.”

Me: “I… What?”

I think I’ve misheard him. I don’t think a customer would knock on my car window and demand I reopen the store. But I should know better.

Customer: “You need to open the store. I need to get a gift for someone.”

Me: “I’m sorry, but we are closed now. I can’t reopen the store for you.”

Customer: “I know the sign on your door says 4:30, but Google says you close at 7:00, so you need to open the store.”

Me: “7:00 is our hours during the school year. It’s the summer, so we close at 4:30. It’s on the door and our website.”

Customer: “But I need to get a gift, and online it says you close at 7:00!”

Me: “I’m not responsible for what Google says. I can’t reopen the store for you. If you need something after hours then please use our website.”

The customer finally left, clearly not happy that he didn’t get to go in and shop after hours. I was more freaked that he knew I worked there; he must have seen me leave the store. It was kind of creepy to have a complete stranger knock on my car window.

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They’re In Four A Rude Awakening

, , , , , | Right | October 17, 2020

I am working an evening shift. A customer comes in, disgustingly chewing a plastic straw right in front of my face as well as leaning over the counter. We do a $5 quarter-chicken-and-chips deal but it’s only available until 4:00 pm and there are big, bold, black letters on the banner that states this policy.

Customer: “Can I get that $5 thing you have?”

Me: “Unfortunately, sir, we can’t do that after 4:00 pm.”

Customer: “What?! It’s not f****** after 4:00 pm!”

Me: “Yeah, it’s 4:45 pm. That’s what it says on my register.”

I then watch him take out his phone. He starts adjusting the time on his phone so it can say 3:55, and then he proceeds to shove his phone in my face saying it’s 3:55 pm and that my register is wrong.

Customer: *Angry* “Seeee?! Are you f****** blind? It’s before 4:00 pm, you idiot!”

Me: *Getting annoyed* “I’d appreciate it if you got your phone out of my face. Even if you think it’s before 4:00 pm, I physically can’t do it because the icon is blocked after 4:00 pm, meaning it’s useless if I touch it.”

Customer: “I don’t believe you! Let me see.”

He leaned over the register and began clicking random buttons to try and find the icon which then started popping up random orders on the bump screen. Luckily, my coworker was confused with all the random orders so he came over. He saw the guy almost in the front counter, grabbed him by the shirt, and literally threw him out of the store like rubbish and shut the door.

Never saw the guy again.

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The Tourism Business Is A Battlefield

, , , | Right | October 14, 2020

I work weekends in a heritage centre in a small town. From Monday to Friday, we open from 9:30 to 5:00, but on weekends, we open at 12:00. There is a man waiting in the car park when my coworker and I arrive at about 11:50. Shortly after, a woman and a teenage girl arrive and sit down outside. By this stage, we have been open for five minutes and none of them have come in. The woman then opens the door and asks if we are open, I tell her that we are and the three of them come in.

Me: “Good morning, how are you?”

Man: “Is the director or manager here?”

Me: “I’m afraid not. Is there something I can help with?”

Man: “I’m absolutely furious!”

Me: “I’m sorry, why?”

Man: “We got here at 10:30 expecting the place to be open and then I found you don’t open until 12:00 on Saturday!”

Me: “Well, yes. Our opening hours on weekends are 12:00 to 5:00. It’s posted on our website and our flyers. Did you see it advertised somewhere that we open earlier?”

Man: “No, I just saw somewhere that you open at 9:30 so I presumed it was the same every day. We’ve come a long way and spent a lot of money; this is a once-in-a-lifetime opportunity for us! We had so many plans for today and now, because of this, our day is ruined! We want to go to [Nearby Battlefield] and we have to walk there because we haven’t hired a car!”

He then went on to say that attractions in his country had different opening hours, and how would I feel if I spent money going to an attraction only to find it closed?

Meanwhile, his wife and daughter were standing awkwardly to one side. Despite claiming to be in a huge hurry, he then spent about ten minutes looking at the books we had for sale. His wife, who seemed to be a bit out of it on some sort of medication, then went on to explain that the political situation in their home country was very tense at the moment and people were being killed.

When they left, the husband completely ignored me; he actually had his head turned the other way. I don’t know why they waited in the car park for an hour and a half until we opened; they could have gone to the battlefield and been back soon after we opened!

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It’s Time For A New Time Policy

, , , , , , | Learning | CREDIT: Khromez | October 14, 2020

The university I teach at isn’t particularly strict on attendance; it’s up to the teacher to control how they want attendance to affect their class. This one professor decided to be incredibly strict about it and the students hated him for it.

He would physically lock the door once five minutes passed, and would not open it again for any reason whatsoever. If you were five minutes late, you lost that lesson. Some students started sitting on the hallway and talking notes while looking through the glass doors when that was an option.

One day I arrived to teach my lesson and all the students are acting strange.

Me: “What’s so funny? Why is everyone so giggly and happy?”

Student #1: “[Professor] arrived five minutes late to his class today. We locked him out of the classroom.”

Student #2: “For an entire hour.”

I suspect he was too embarrassed to ask for a key and in the process having to admit why he was locked out.

He never locked the doors again.


This story is part of our Best Of October 2020 roundup!

Read the next story in the Best Of October 2020 roundup!

Read the Best Of October 2020 roundup!

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Am I My Runner’s Keeper?

, , , , | Right | October 13, 2020

I have just arrived at work at a bank. It’s very busy. The runner for a local business is walking out the door as I walk in. We wave at each other. As I head to my desk, I hear the phone ring. Since my coworkers are busy, I pick up.

Me: “[Bank], this is [My Name]; how can I help you?”

Representative: “Hi, I’m [Representative] from [Business]. I sent my runner over there over an hour ago, and she’s not back yet. Is there a problem?”

Me: “Not to my knowledge. She just left, so she should be heading back your way soon.”

Representative: “She just left? What is going on over there?!”

Me: “I’m not sure, ma’am. I will check with my coworkers, since I just got here.”

Representative: “You do that.”

I ask my coworkers, who tell me that she had several very large deposits that took ten to fifteen minutes to process. She was not, however, here for an hour. I take the rep off hold.

Me: “Ma’am, thank you for holding. I just talked to my coworkers and they said that there were several very large deposits that took about fifteen minutes to process.”

Representative: “Then why has she been gone for over an hour?”

Me: “I’m sorry, but I’m really not sure. Maybe she stopped for coffee or gas on the way over here?”

Representative: “I don’t like your attitude.”

Me: *Startled* “Ma’am?”

Representative: “That tone is so disrespectful!”

Me: “Ma’am, I’m sorry if that’s how I’m coming off. It’s definitely not my intent—”

Representative: “There you go again! I want your name.”

Me: “I’m [My Name].”

Representative: “Well, [My Name], I’m about to have your job!” *hangs up*

A few days later, I get a call from another one of our business banking reps.

Representative #2: “Hey, I just wanted to tell you to not worry about [Representative].”

Me: “You heard about that?”

Representative #2: “She called, ranted at us, wanted your head on a platter, the works. She does this all the time.”

Me: “Seriously?”

Representative #2: “Oh, yeah. We listen and tell her we’ll talk to the employee, but we know how she is. Don’t give it another thought, because you’re not in trouble.”

Me: “Excellent. Thank you!”

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