Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Outsourcing To A Third Party Often Ends In Disaster

, , , , , | Working | November 25, 2022

I am a personal shopper at a chain grocery store. My company offers “delivery,” but instead of using their own associates to deliver the groceries, they use a third party “choose your own hours”-type company. The drivers in our town choose not to drive in the evenings. Ever. If a customer places an order for delivery for an 8:00 or 9:00 pm timeslot, they are not getting their groceries.

This is annoying for everyone involved because customers don’t get their items and call us to complain, but there is nothing we can do except submit a request for a driver, suggest they come to pick up their items themselves, or cancel the order. Naturally, we are the ones that bear the brunt of their anger. I 100% believe that these customers have the right to be angry and definitely should find the right channel to complain to. Again, I really do empathize with them.

Most customers eventually accept a corporate number they can call and make a formal complaint, but this story takes the cake. It is the day after Thanksgiving at around 3:00 pm.

Customer: “Hello. I am calling about an order that was placed on Wednesday for 9:00 pm. I never received it. This is the third time I’ve called.”

Me: “Yes, ma’am. I talked to you on Wednesday night. I was not able to schedule a driver for your order.”

Customer: “I know. I told you I couldn’t come to get it because my truck is broken down, and you said you would keep requesting a driver until 10:30. I stayed up all that time waiting for my groceries and they never came. I am very unhappy about this, as you can understand, so I called earlier today and talked to somebody who said she was the manager. She told me she could cancel the order and I’d get a refund. The money is not on my account yet and I’m calling to find out why.”

Me: “Yes, ma’am. It takes three to five days for the money to get processed.”

Customer: “Well, that is entirely unacceptable. I can only afford to buy groceries one day at a time, so I have had no food in my house for two days because of this. I need that refund right now because I have no money to buy food. I want my $98 back on my account right now.”

I’ve pulled the customer’s order up on the computer. It was for $49.

Me: “I am so sorry about that. Unfortunately, I can’t do anything to speed up that process. I have a phone number for customer service I can give you. They might be able to authorize a faster refund.”

Customer: “I don’t want to call a different number. I want you to do it. Give me back my $98!”

Me: “Ma’am, I’m looking at your order. I can see you purchased a turkey, stuffing, green beans, sweet potatoes, rolls, a pumpkin pie, and a few sodas. It says your total was $49. Where are you getting the $98 from?”

Customer: “The rest is for my pain and suffering because you ruined my Thanksgiving!”

Me: “I think you’d better call the customer service line. They have the authority to offer you some additional compensation.”

Customer: “You know what? You’re an idiot. Your whole department is made up of idiots. You completely ruined my Thanksgiving and won’t help me. I will never shop there again and will tell all my friends never to shop there. You’re all a bunch of motherf*****s!”

She hung up. Part of us did really feel bad for her. We understand she had financial hardship, and this is the kind of thing that makes us wish we could do deliveries ourselves. Most of her order had been substituted anyway, since it was placed the night before Thanksgiving — ham instead of turkey, sweet potato pie instead of pumpkin, etc.

But any food would have been better than none, and if we’d have been allowed, we’d have been glad to take it to her. Still, there wasn’t any more we could do. We do not have the authority to offer her more than what she paid. I hope she called and complained to someone who actually could help her.

A Little Slice Of Doing The Right Thing

, , , , , , , | Right | CREDIT: MelonGodVEVO | November 23, 2022

I work for a pizza place. I’ve been delivering for about three weeks now, and tips are either really bad or pretty good.

I go to the door for a delivery and a kid answers; his mom is in the back. I hand him the order: a personal pizza.

Me: “Hi. Your total is [total].”

I’m pretty sure he is just happy to pay for something because, without hesitation, he hands me a $100 bill, claps, and runs to his mom to tell her he paid.

I don’t notice it is a hundred and think it is ten, so I walk back to my car. Then, I see that the bill he gave me has that blue line and gold 100 on it. I get really happy, but I realize that I’d feel guilty if I left.

I go back and knock on the door. The mom answers and looks really confused. I show her the bill.

Me: “Your little boy gave me this.”

Mom: “[Boy], come here, please.” *To the boy* “Where did you get this?”

Boy: “I got it from your purse!”

Mom: *To me* “I’m so glad you brought this back; it was supposed to be for our groceries this week.”

In the end, I got a $3 tip, but I didn’t mind since I’d just saved a family from going hungry for a couple of days.

Just Dash Right Out The Door, Mister

, , , , , , | Right | CREDIT: hotbiscuitboy | November 22, 2022

I work at a restaurant during winter and summer breaks between semesters. A [Delivery App] driver comes in.

Me: “It’s going to be about ten more minutes before your order is ready.”

Driver: “That’s fine.”

He sits down at the bar on his phone for a few minutes.

At this point, we’re pretty swamped, and I’m the only server for tables, phones, to-go orders, etc. This means every mistake that isn’t from the kitchen is mine.

In my hectic state, I make a mistake and give [Driver]’s order to another driver who has been waiting. I realize about a minute after she walks out the door with it, and of course, I have to do the walk of shame to the bar to talk to this guy.

Me: “I’m so sorry, but I messed up and gave your order to another [Delivery App] driver. You’ll have to wait another fifteen minutes or so. We’re going to bump your order to the top of the queue.”

This guy wastes NO time in standing up and pointing his finger right at me.

Driver: “I’ve been waiting for ten whole minutes! You should’ve told me!”

Me: “Sir, I told you as soon as I realized the mistake.”

I don’t know what else he expected me to do.

He starts to raise his voice. Other customers are looking over, and I’m sure I look pretty stressed because I’m sweaty from running around the restaurant and I get anxious when people are mad at me.

Due to the small size of the restaurant, my manager, who has worked with the owner of this restaurant for years, comes out of the kitchen with a no-bulls*** look on her face. Let me just say that I both fear and admire this woman for her tenacity.

Manager: “What’s the problem here, sir?”

She looks like she already knows some bulls*** is about to come out of his mouth.

The man angrily gestures with his hands while telling her that “this girl” (me) messed up his order and he’s been waiting forever, blah, blah, blah, and then he swears at her.

Big mistake. This 5’1” woman is probably tougher than anyone he’s ever met. She swears right back at him.

Manager: “She already f****** apologized to you! What more do you want?”

He tries talking over her and raises his voice again, at which point she motions to the door.

Manager: “All right sir, have a good day.”

This pisses him off, but she just keeps repeating it as he yells at her.

Manager: “You can leave now, sir. We don’t want you in here. Just leave, have a good day.”

She kept telling him to have a good day, and he finally stormed out. I never saw him again, but it felt so good to have the manager stand up for me like that. Perks of working at a local business: no one can report you to corporate, so the manager and owner can tell anyone to f*** off if they’re an a**hole.

Here’s A Tip: Don’t Mess With The People Who Handle Your Food

, , , , , , , | Right | CREDIT: Seahawks3B | November 21, 2022

I deliver pizzas. I’m on my last delivery of the night. It’s a nicer house. I pull up, grab the pizzas out of my car, and walk toward the driveway.

Two figures pop out from behind a bush next to the garage. It’s dark out, so I can barely see them. One has a hood on with his drawstrings pulled so that most of his face is covered. It freaks me out. I think they are middle schoolers or possibly freshmen in high school, tall enough that I confuse them for possible adults at first.

Anyway, it freaks me out and I just stop.

Me: “What are you guys doing?”

I am so scared that I am about to get robbed.

They don’t say a word. One just holds up money, so I walk up the driveway by the garage to meet them. They have a phone propped up against the garage door and one starts giggling. I think maybe they are trying to film a prank. Once I get closer, I can see they are between thirteen and fifteen years old.

Me: “Hey, just so you guys know, you don’t want to be dressing and acting like that, because the pizza delivery guy is gonna think you’re trying to rob them.”

They just mock what I said, so I opened the bag and hand one of them the pizzas.

Me: “Wait until you guys have to work a job like this.”

The other one mocks me again and then — it turns out the phone is on a FaceTime call — some kid on the phone speaks up.

Phone Kid: “Give them the pizza, you monkey!”

And they all laugh. I don’t say anything. Then, the kid with the hood gives me $22.

Kids: *In unison* “Keep the change, ya filthy animal!”

And they walked inside, laughing. I thought it was odd that I would give him the pizzas before getting the money because I know better than that. I looked at the delivery tab, and just as I thought, IT WAS ALREADY PAID FOR. $20.95 had already been paid for by credit card. I didn’t say a word and just left.

Now, I’m not a bad guy. Normally, when this happens or someone doesn’t realize how much change they should have, I always, ALWAYS, ask if they would like change. But after being mocked, f***ed with, called a monkey and an animal, and told to keep the change, I decided I would. No way I was gonna chase them to their door to give them that back after the way they treated me.

I’m thinking they ordered online and their parents left them money or something and they didn’t realize it was paid for. That, or they were just very generous with the tip. I’m eighteen, and honestly, I might’ve thought what they were doing was funny years ago, but working low-paying customer service jobs has changed my perspective. I don’t find pranks that mess with employees funny anymore. Hopefully, these two learn a lesson.

How To Cut Through The Complaints

, , , | Right | November 9, 2022

Caller: “I just got a pizza from you and I need to complain; you didn’t cut the pizza all the way! What are you going to offer me for compensation?”

Manager: “We’ll send someone out straight away, ma’am.”

She was not happy when I turned up with just a pizza cutter!