PIN For A Surprise
I’m paying at a store with two cards: my bank card for the purchase and the store’s loyalty card for promotions. I’ve set the loyalty card to give me digital receipts instead of printed ones.
I usually pay by tapping my bank card, but every so often it asks me to insert the card and enter my PIN. The terminal’s message isn’t very clear: “Please try again” can mean it needs the PIN. That’s the message I get today, so I insert my bank card into the reader.
Cashier: “You need to clean the chip.”
Me: “Oh no, it just wants the PIN.”
Cashier: “You can change that in the app.”
Me: “…?”
Cashier: “You can change it in the app so that you don’t need to enter the PIN.”
Me: “That has been done, but once a month or so, it still needs the PIN, and the card has to be in the reader.”
The payment goes through. The cashier looks sceptical, then notices the printer hasn’t produced a receipt.
Cashier: “There is no ticket. Is that normal?”
Me: “Yes, I changed that in the app…”
