Won’t Stand For It

, , , , | Right | January 28, 2019

(I’m a passenger in a very overcrowded train going from Leipzig to Berlin. The train left the station ten minutes late and even more people get in. Two passengers check their reservations and ask a couple to vacate their seats.)

Standing Passengers: “Give us these seats. We reserved them.”

Sitting Passengers: “Strange, we also reserved these seats. Maybe you are in the wrong car?”

Standing Passengers: “No, these are our seats.”

Sitting Passengers: “We are sorry, but these are not your seats. Here, see? These are the reservations for these seats.”

(This keeps going for another minute, the standing passengers are getting louder, so that the whole car can listen to their shouting. Meanwhile, the train starts moving and the conductor appears.)

Conductor: “Good afternoon. What seems to be the problem here?”

Standing Passengers: “These people are sitting in our seats and won’t give them to us.”

(The sitting passengers are trying to get a word in but are interrupted by the standing passengers. They quietly hand their tickets and reservations to the conductor.)

Conductor: *to the standing passengers* “I’m sorry, but these passengers reserved these seats. Can I please see your tickets?”

Standing Passengers: *hand over their tickets, while complaining about the train service in general* “This is unacceptable. We reserved these seats. We want to be compensated!”

Conductor: “I’m sorry, I found the problem. You booked seats on the train that is leaving for Berlin in five minutes.”

Standing Passengers: “But this train goes to Berlin.”

Conductor: “Yes, this train also goes to Berlin but it was delayed and so the departure times of both trains were nearly identically.”

Standing Passengers: “But we booked seats. It’s unacceptable for us to stand.”

Conductor: “Well, it’s the book fair in Leipzig today and therefore the train is full. There are a lot of people standing.”

Standing Passengers: “This is unacceptable and bad service.”

Conductor: “Well, you are in the wrong train. I cannot do anything about that.”

Standing Passengers: “How rude! Give us your name, so we can complain to Deutsche Bahn.”

Conductor: “Gladly, my name is [Conductor].”

(Lots of people started sniggering and the standing passengers ran off to the next car. I really would have liked to listen in on their telephone call with the complaint department.)

It Just Got Personal (Items)

, , , , | Right | January 28, 2019

(I work customer service for a repo company, and often have to direct customers on how to come in to retrieve their personal items from inside their car after repossession.)

Me: “[Company], this is [My Name].”

Customer: “Yeah, y’all have my car and I need to get my stuff.”

Me: “Okay, can I have your name?”

Customer: “[Customer].”

Me: “Okay, it looks like your fee will be [fee], and we’re full today but can schedule you for an appointment any day this week between nine and three.”

Customer: “Are you kidding me? I have to work!”

Me: “Well, those are our times.” *reluctantly, but I want to be accommodating* “I might be able to come in on Saturday if you want to set an appointment then.”

Customer: “Yes!”

(I set the appointment for 10:00 am that Saturday and give her my cell number so she can call me, as the office phones turn off on weekends. She has some issue with learning we clean out the car ourselves, but I get off the phone with little problem. On Saturday, I come into work at 9:30 to wait for the customer. My boss is also there doing some extra work, and I’m glad not to be there by myself. I’m even gladder he’s there as 10:00 am comes and goes. It’s past 10:30 by the time I call the customer back.)

Customer: *sounding like she’s in the car* “Hello?”

Me: *relieved because I think she’s on her way* “Hello, Mrs. [Customer]? This is [My Name] from [Company]. We had an appointment this morning. Are you on your way?

Customer: “Uh, I’m not gonna be in town until like 3:00 or 4:00. I’ll just stop by then.

Me: “Ma’am… we made an appointment for 10:00 am.”

Customer: “Well, I live in [Town 20-30 minutes away] and I have things to do in [Adjacent Town], so I’ll just come in when I’m done.”

Me: “Ma’am. No one is going to be here. I came in this morning specifically for our appointment. I’m not going to be here all day.”

Customer: *suddenly yelling* “The f*** kind of towing company is this?! You need to be open 24 hours a day! I have things to do!”

(She begins ranting and raving at a high volume about my not being accommodating, the fees she has to pay, and that it’s illegal for us to touch her things when we repo her car. I’m unable to get a word in edgewise, and she’s been going on for several minutes and I’m in tears by the time my boss edges into my office and gestures for the phone.)

Boss: “Ma’am. Ma’am. Ma’am! Ma’am, my employee came in on her day off to try to accommodate your schedule. If you’re not here, you’ll have to get another appointment.”

(I can hear her yelling over the phone.)

Boss: “The state of Georgia requires us to remove personal items from a car the moment it enters our lot. If you’re not going to listen, then goodbye.” *he hangs up* “And that’s why I don’t work with people on weekends.”

(My boss and his wife were nice enough to take me for breakfast after I’d calmed down, and the woman’s number called my phone several times more that day. I finally answered at around 8:00 pm if only to tell her to stop calling, and it ended up being her sister on the line to apologize for her behavior! The woman ended up scheduling another time to get her stuff a week later, and she came and went without a fuss!)

Patients That Test Your Patience

, , , , | Right | January 23, 2019

(I’m a receptionist and one of my job duties is scheduling appointments. I hear things like these daily.)

Patient #1: *making appointment* “I need as early in the morning as you have!”

Me: “That would be 0730.”

Patient #1: “Oh, no, that’s way too early.”

(Another caller:)

Patient #2: “I need to see a doctor as soon as possible!”

Me: “There just so happens to be an appointment in thirty minutes; would you like that one?”

Patient #2: “Oh, I have something else to do; how about tomorrow?”

(Another caller:)

Me: *scheduling a follow-up appointment far in advance* “So, the schedule that day is wide open; what time would you like?”

Patient #3: “What time do you have?”

Me: “It’s wide open; what time would you like?”

Patient #3: “What time is there?”

Me: *lists off every single appointment slot in a completely open day*

Patient #3: “Hmm… Let’s do [time I didn’t list].”

(Another caller:)

Me: “On [date] we have 0915, 0945, and 1115 available; which one works best for you?”

Patient #4: “Yeah, that works.”

Me: *pause* “Great, which time?”

(Another caller:)

Patient #5: “I need to make an appointment with my doctor.”

Me: “Okay, what day did you have in mind?”

Patient #5: “Oh, whenever.”

Me: “Can you come in tomorrow?”

Patient #5: “No, I have another appointment.”

Me: “What about [date I randomly choose]?”

Patient #5: “Okay, yeah.”

Me: “Do you prefer morning or afternoon?”

Patient #5: “I can do whenever.”

Me: “Do you want me to just pick something?”

Patient #5: “Sure!”

Me: “0900 it is, then.”

Patient #5: “Oh, I can’t do that; I have to do something else at that time. Can we do 1100? And on [another date], instead?”

Me: *head-desk*

Running Out On Your Check Does Not Clear You From Jury Duty

, , , | Right | January 22, 2019

(I am a seventeen-year-old waitress and barista at a cafe. I have recently begun to work in the kitchen due to severe understaffing. Our only chef is the owner, and during busy times, I am called in while waitressing in order to help get orders out. Today is the final day of Spring Break and I am waiting five tables, and I have been called into the kitchen, as well, to help orders. I am working as hard as I can. I get a table of two who are in a hurry due to jury duty. I inform them that the kitchen is a little backed up and orders may take a while. I get their drinks very quickly and put their order in as soon as possible; however, I have also inputted three other tables’ orders along with theirs. I go into the kitchen to work with the food.)

Husband: *when I come out to check tables, fifteen minutes after their order has been placed* “Excuse me. We are going to be late for jury duty. Where is our food?”

(They have only been here for about twenty minutes.)

Me: “It’s currently being made; however, as I told you, there’s a delay in the kitchen. Can I get you any refills on drinks?”

(They have drained their drinks.)

Husband: “Is it being brought out right now?” *becoming angrier* “We need our food. We’re going to be late.”

Me: “Let me check.”

(The owner is knee-deep in orders and I have to pop in to check on the salad. Our weekly food order has been delivered so there are boxes COVERING the walkway from the dish area to the kitchen. I see that she has the lettuce put down and ingredients out.)

Me: *returning to the table* “She is plating them right now. Would you like it boxed to go?”

Husband: “It’s too late now! We can’t bring food into court!”

Me: “I’m sorry about that. I’ll take the food off the bill and bring over the check for drinks.”

(The usual wait on food is about fifteen minutes. Their food is not late, and they were warned, so I am reluctant to discount their expensive drinks. I go over to the POS within sight of them and print out their check, and bring it to them.)

Me: “I’m so sorry about that. Are you sure you don’t want to see if there’s anything you’d like to go?”

Husband: *irate* “It’s too late now!”

(They got up and left without paying the bill, which was about $7. It doesn’t seem like much but our typical checks are $15 to $20 because we’re pretty inexpensive, and I really do need the tips. I told the owner, and she was frustrated. However, my other tables were very kind, I got their food out within twenty minutes of their orders being placed, and they gave me big tips. My mother pointed out later in the day that I could have called the police on them, since I knew they were at the city court about five minutes away!)

Roid Rage

, , , | Right | January 19, 2019

(I’m a bystander in this story. I am about to join a spin class which is scheduled to start at 1:00 pm. A triathlon group was in there prior, finishing a workout. It is 12:55 pm and the group is cleaning up their equipment when I hear this lady screaming.)


(One of the guys from the group tells her to calm down, but she keeps on screaming. Eventually, she storms out of the room, completely in hysterics, vowing to complain to upper management. I enter, all confused.)

Me: “Uh… did that really just happen?”

Employee: “Yeah, she does that a lot. Don’t worry; the spin class will start soon.”

Me: *jokingly* “Okay, but I’m totally complaining about you guys starting right on time. How dare you?”

(I found out later that the woman in question really did have a history of emotional outbursts when it came to working out. She had been banned before and was on the cusp of being banned again. Girl, chill.)


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