A Thief With Baggage

, , , , , | Right | June 20, 2017

(I am at a small-chain grocery store on one of their busiest days because they run significant discounts. I pick up a loaf of artisan bread, put it in my cart next to my reusable bags (in California, people often bring our own because store bags are at least 10 cents each), and take a number at the deli. While I am being served at the deli, somebody walks away with my cart. It happens sometimes when the store is crowded, so I don’t make a fuss about it, take another cart, and hope that my bags will be returned at the cash register when the erring customer discovers they took somebody else’s cart by mistake. About 20 minutes into my shopping, I hear angry screeching at the cash register, so, curious, I go to see what’s going on. Here is what I observe:)

Customer: “You are making me pay for things I did not put in the cart! You are trying to sell me this expensive bread, and I didn’t take it!”

Cashier: “I am sorry, ma’am. As I said, if you don’t want it, we can return it to the bakery. I already took it off.”

Customer: “You tried to cheat me! You tried to pass this bread on me! Who the h*** charges $4.99 for a loaf of bread?!”

Cashier: “This is artisan bread made fresh every couple of hours, but you do not have to pay for it, ma’am. We are going to take it back to the bakery.”

Customer: “You are thieves! I did not put this bread into my cart! You put it there!”

Cashier: “Ma’am, I am not saying you put it there. Maybe another customer did it by mistake, thinking it was their cart. We are not charging you for it. Can I process your payment now, please?”

Customer: “It’s enough that you are charging for bags now! Anything to make profit! Thieves!”

Cashier: “Ma’am, I have no control over the bag charge. It’s the state law. We are not charging you for the bread. Can you please pay for your order now?”

Customer: *suddenly calm* “Yes. And I don’t want any of your overpriced store bags. I have my own.”

(Too stunned to say anything, I saw the hag hand her MY reusable bags. They are quite distinctive because several of them are from the conferences I have attended in my profession over the past years, and one is from a fundraiser from my children’s school. It would be quite a bizarre coincidence for somebody else to have the exact same set of assorted reusable bags. Unfortunately, I was too flabbergasted to claim them, and the pilferer walked out of the store with them.)

A Model Racist

, , , , | Right | June 19, 2017

(My mother, my sister, and I are at a store to upgrade my phone. A lady in her 30s and what I assume is her mother walk in and ask to see a model for the new IPhone 6. Worker #1, who is a black man in is 20s, is told by Worker #2 that since they already have a model out, he can’t bring out a second one. Worker #1 tells the woman that he cannot show her the model at this time, and she and her mother go and browse the store. Five minutes later, a black man in his 60s comes up and asks also to see a model of the IPhone 6. Since the other model has been put back, Worker #1 shows it to him. After the man leaves, the lady and her mother storm back up to the counter.)

Customer: “I knew you were a racist!”

Worker #1: “Excuse me, ma’am?”

Customer: “I saw you give that BLACK man the model and not me! Does your manager know its staff is comprised of racists?! I DEMAND to see the manager and have you fired!”

(Worker #1 seems quite shaken up about this, and turns towards the manager, who is helping me and my family upgrade my phone.)

Worker #1: “[Manager] can you come here for a moment?”

Manager: “Excuse me, ladies.”

(The manager walks over and we can hear her trying to explain the situation to the customer, but the customer continues to argue and starts to raise her voice. My sister and I are trying our best to ignore her, but my mother decides to butt in when the lady starts to verbally attack the young man.)

Mother: “Oh, for the love of god! Would you just calm down?! This is obviously not his fault and you are disturbing the peace!”

Customer: “Stay out of this; this isn’t any of your business!”

Mother: “I think you made it EVERYONE’S business when you started screaming like a lunatic!”

(The woman and her mother leave in a huff, grumbling to each other. My mother turns to Worker #1.)

My Mother: “Don’t worry, dear, you did nothing wrong. You seem like an excellent young man, and she was a crazy b****.”

(Worker #1 chuckles and says thank you, and the manager comes back to help us. A tiny, old woman that was standing at the back of the store comes up to the counters and speaks to my mother.)

Old Woman: “Thank you for doing that; she was driving me insane!”

Option 1 For Me, 2 For Myself, And 3 For I

, , , | Right | June 18, 2017

(On weekend night shift there are usually three agents. But on this night, one is on scheduled vacation and the other one called off the day before because he got sick. Unfortunately no-one is able to take over for him so I am alone.)

Caller: “I called before and I think I talked with you. I want somebody else to help me.”

Me: “Oh, are you [Caller]? What is happening now? Maybe I can help you.”

Caller: “I don’t think so. Just transfer me to somebody else.”

Me: “Unfortunately, I cannot do it. I’m alone today.”

Caller: “I don’t want your excuses. Just transfer me.”

Me: “I would but there is no-one else.”

Caller: “I will just call back and I will get somebody else”

Me: “Good luck, sir. But for next ten hours it is me or no-one.”

Caller: *click*

(Surprisingly he didn’t call back on that night.)

Plastic Parenting

, , , , , | Right | June 17, 2017

(I work in a clothing store. We use sizing nubs that go on the hanger to help us organize the garments. The nubs are about the size of a dime, and very colorful. I’m working the fitting room today, and on one of the walls we have, clear, open pockets for each nub size. There’s a five-year-old girl that keeps running in and out of the women’s fitting room while her mother tries on clothing. She spots the nub organizer and reaches in to grab a handful of them. I’m afraid she’s going to put them in her mouth and choke on them.)

Me: “Oh, sweetie, no, those aren’t to play with! Can I have them back?”

(With a little persuasion, she gives me the nubs back and goes back to the fitting room. This scenario happens a number of times until her mom comes out of the dressing room. Right now she has a small handful of nubs.)

Me: “Honey, you can’t have those! You shouldn’t be playing with them!”

Customer: “Excuse me, are you telling my daughter what to do?”

Me: “I’m sorry, ma’am, but she keeps taking the nubs we use on our hangers and I’m—”

Customer: “My daughter is an angel! She can play with whatever she wants, and you can’t tell her what she can and can’t do!”

Me: “Ma’am, these nubs could potentially be dangerous for her. If she—”

Customer: “Did you not hear me?! I said she can do whatever she wants! Give her back the d*** toy!”

Me: “This isn’t a toy, and if she puts one in her mouth she could choke on it.”

(As if on vue, we hear a choking sound. The little girl has indeed put several nubs in her mouth and is choking on them. Her mother quickly bends down and hits her on the back several times before the girl spits them out. Then she stands up and dumps the handful of contaminated nubs into my hand.)

Customer: “Well, maybe if you hadn’t made them so brightly-colored, this wouldn’t have happened!”

(When I went on my break an hour later, she was ranting about me to a manager, and how I was “choking her daughter with brightly colored plastic.”)

Impolite With Or Without The Discount

, , , , | Right | June 15, 2017

(This guest has stayed with our hotel several times, always finding something wrong in order to take advantage of our 100% money-back guarantee if she’s not “satisfied.” She has the highest tier rewards points in the hotel chain as well. She’s also EXTREMELY unpleasant and we all dread dealing with her. She comes to check out, wanting to pay cash. She’s used a “points + money” rate of $40.)

Me: “Okay, your total is [amount]. How was your stay?”

Unpleasant Guest: “I’m not paying that. You need to take my corporate discount off.”

Me: “Ma’am, you didn’t book on a corporate rate. You booked with your reward points. I can’t take more of a discount off.”

Unpleasant Guest: “Yes, you CAN! I do this all the time.” *she doesn’t; never at this location, anyway* “Call whoever you have to call. Get my discount, NOW.”

Me: *smiling through teeth* “Of course.”

(I go to the back and call my manager, who confirms that no, we can’t take a discount off the rate. She’s only paying $40 a night anyway, and we’d be losing money if we gave her more of a discount. I return to tell Unpleasant Guest this fact.)

Unpleasant Guest: “I can’t believe this! You’re giving TERRIBLE customer service.” *makes a huge display of writing my name on her folio, the date, and the customer service phone number* “I can’t stay here and argue about it any longer. YOU need to learn better customer service.”

Me: *while taking her cash and giving her change* “I’m sorry you feel that way, ma’am. Have a great day.”

Unpleasant Guest: *as she storms away* “I’m sorry you LOOK that way.”

(I’ve never been so insulted by a guest in my life. My manager backed me up and sent her an email telling her to choose another hotel to stay on her next visit.)

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