There Isn’t Safety In Numbers

| Houston, TX, USA | Right | February 10, 2016

(I work at a restaurant that can get packed, so we hand out numbers for the waiting list. We call the numbers three times, and the fourth is a ‘final call’ before we move on to the next number. Sometimes people decide to leave without even turning in their numbers, but it’s not a big deal, we just move on. A father and his two children get a number to be seated and is given an estimate of about a 15 minute wait. We also record what time the number was given and the estimate wait time given. About 10 minutes pass and we call his number, no answer. We call twice more and I even check the parking lot just in case they are out there. No response and five minutes after the first call, the final call is given and we move on. About 30 minutes after I call his number he walks up to me:)

Customer: “Why haven’t you called my number yet?”

Me: *checking records* “Sir, we did call you at [time]. We called your number four times with no response and I even checked the parking lot.”

Customer: “Well, I want to be seated right now.”

Me: “I’m sorry; we had to skip your number you will have to be put on the waiting list again.”

Customer: “But you skipped my number. I want to be seated now.”

(By now he is getting close enough to kiss me.)

Me: “I’m sorry, sir. Like I said we did call your number and you did not answer.”

Customer: “I wasn’t here!”

Me: “What do you mean?”

Customer: “I went to go run some errands.”

Me: “So how were you going to know if I called your number?”

Customer: “I do this all the time everywhere else.”

Me: “I’m sorry, you did not inform me you were leaving. How was I supposed to know you would be coming back?”

Customer: “You should have held my place.”

Me: “We did. We gave you five minutes to claim your spot.”

Customer: “You should seat me now.”

(By now he’s getting irate and he’s actually balling up his fist ready to swing.)

Me: “I’m sorry, sir, but I can’t read your mind. You can’t get a number then leave and just come back whenever you want. You have to be present when your number is called.”

(At this point the customer moves behind the host stand to confront me and I’m still giving him the biggest smile I can muster. I’m smiling because I can’t believe how ridiculous he is and I guess that made him angrier. A manager steps in and because a couple tables left at the same time, tried to defuse the situation by offering to seat him quickly. The next customer I call promptly answers and says:)

Next Customer: “That guy is crazy!”

Girls Of A Feather

| Gresham, OR, USA | Friendly | February 8, 2016

(My best friend, her sister, her niece, and I are having a girls’ day. We had watched a movie, played arcade games, and we’re now eating at a fried chicken restaurant. Then I lean back in my seat and say this little gem.)

Me: “Ah, girls’ day. Movie. Games. And Chicken.”

(We pause for a second and then all four of us burst out laughing.)

You’re Too Good For Some Customers

, | St. Louis, MO, USA | Right | February 8, 2016

(My manager on duty receives a call that a coworker won’t come in. Three hours later a second coworker has failed to show up. It is my manager working the drive-thru window and me preparing all the food. Three hours into what becomes a five-hour rush with us alone, an older lady gets to the window.)

Manager: “Hi, sorry about the wait.”

Lady: “Oh? Is there a problem?”

Manager: “Oh, we had two coworkers who didn’t show up and we’re stuck here alone.”

Lady: *rather sure of herself* “Well, that’s nice. It’s good for you.”

Manager: *silently closes window then turns to me* “What a c***!”

(We finally got help when the night crew got there but I left an hour and a half late. Whoever that lady was, she’s no one I want to meet!)

They Have Muffin To Worry About

| FL, USA | Working | February 7, 2016

(We’re English, on holiday as a family, two adults, two children, and in Florida for the first time. It’s our last day and we are having breakfast at our favourite restaurant before heading for the airport. It’s a buffet restaurant but we have found they have the best blueberry muffins. Just before we finish breakfast I mention to my husband that we should try to pay extra for some muffins to take with us for a snack in the airport, so we decide to ask our waitress, who is a lovely Scandinavian girl.)

Me: “Hey, [Waitress], do you think we would be allowed to buy four extra blueberry muffins to take with us. We know we’ll need a snack at the airport and these are the nicest we’ve ever had.”

Waitress: *in stilted English* “Errm, I not sure. I go see.”

(About 15 minutes go by and we figure that she has been told no, when she appears again with a man, who we find out is the manager.)

Manager: “Hi, I’m [Name], the duty manager. I understand you have a problem with our blueberry muffins.”

Husband: “Oh, no, no… They’re the best we’ve had while we’ve been here and [My Name] wanted to know if we could pay extra for four to take with us to the airport. [Waitress] must have misunderstood. After all it’s probably an unusual request.”

Manager: *laughing* “Oh, right, that’s no problem, sir. [Waitress] will bring you some right out, no extra charge. I have to tell you though, it’s just a packet muffin mix and we just add extra blueberries! Now, you have a safe journey home and we hope you make it back here soon.”

(Our smiling waitress returned a few minutes later with a bag of eight hot blueberry muffins AND a bag of muffin mix! Needless to say, we have been back several times since and we make a point of stopping at that restaurant where we always get great service. We’ve never seen the same waitress or the manager again, though.)

Not The Brightest Lantern In The Box

| Rochester, NY, USA | Right | February 6, 2016

(The restaurant where I work has oil lanterns on each table, and they are lit everyday at four pm before we lower the lights for atmosphere. I am lighting all the lanterns. I approach a table and launch into my standard explanation.)

Me: “Hi there. Excuse me, I’m just going to lean in here and light the lantern real quick.”

Customer: “Is that in your job description?”

Me: *confused* “Um, yes.”

Customer: “Oh, okay.”

Me: *trying to make a joke* “I don’t just go around randomly lighting lanterns!”

Customer: “REALLY?!”

(The customer seemed to think I was only lighting the lanterns because I felt like it. I have no idea why!)

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