A Lack Of Planning On Your Part…, Part 4
A guy comes into the restaurant with about twenty little kids.
Me: “Do we have a reservation for a kid’s party?”
Manager: “We absolutely do not.” *Approaching the customer* “Sir, do you have a reservation?”
Customer: “No, but they’re having a party, and it doesn’t look too busy in here.”
Manager: “We require reservations for such a party as we normally ensure we are staffed adequately for—”
Customer: “We’ll just take these three empty tables here. Put them together for me.”
My manager is nice and gives him the back room.
Manager: “We will do our best, but we are understaffed for this, so be patient.”
The guy starts getting annoyed with us when the service and the food aren’t instant. Unsurprisingly, all the seven-or-so-year-olds start running around as they’re getting bored.
Customer: “This really is taking too long. I think all the kids should get a free dessert for making them wait.”
Manager: “Sir, your failure to plan a venue for a children’s party is not going to become our problem.”
Customer: “Ugh. You’re lucky I’m a nice guy.”
His bill came to around $300. I folded it in half as I gave it to him. He signed it, tipped $20, and wrote, “You deserve less, but I am a nice guy.”
He didn’t realize there was already an 18% tip added because of his group size, but I had folded this part of the receipt over so he hadn’t seen it. Thanks for the extra tip!
Related:
A Lack Of Planning On Your Part…, Part 3
A Lack Of Planning On Your Part…, Part 2
A Lack Of Planning On Your Part…