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Baggage About Baggage

, , , , , | Working | May 25, 2022

I’m at the airport, trying to check in. As always, I use the check-in machine and intend to use the self-help bag drop because it’s faster than the manual check-in. For some reason, the machine doesn’t give me a baggage tag, so manual intervention is needed. There is always an attendant at the bag drop in case someone needs help, so I head over there and explain that I didn’t get a baggage tag.

Attendant: “You should try another machine.”

Me: “I did. It said the tag had already been printed.”

The attendant visibly and audibly sighs but gives no gesture in any direction.

Attendant: “Then you need to go to the check-in counter. “ 

Me: “Yes, and where is that?”

Attendant: “There are signs.”

I’m starting to think I may be missing something really obvious.

Me: “That I can see from here?”

Attendant: *Rolling her eyes* “You don’t need to see them from here; you will see them when you get there.”

I’m getting a bit fed up.

Me: “Well, I’m not here every day, unlike you.”

She frowns, lifts the world’s heaviest arm, and points in what, somewhat surprisingly, will turn out to be the right direction.

I’m really fed up at this time.

Me: “You don’t have to be quite so obvious about how stupid you think I am.”

She walked away. So did I, and after a brief wait and a pleasant exchange with the check-in person, my suitcase was tagged and sent on its merry way. 

Walking back toward security, I saw the attendant again, in what seemed to be a helpful interaction with someone. I have no idea what I did wrong.

They Listened To You Right

, , , , | Right | August 30, 2021

One of our guests approaches the front desk.

Guest: “Hey, can you give me directions to [Shop]? I heard it was close by.”

Me: “Of course, sir. When you exit the hotel, turn to the left and continue straight on until you see the municipality office. [Shop] is located right next to it.”

Guest: “So, first to the left and then straight on?”

Me: “Yes, that is correct. Left and then just straight on until the municipality office.”

Guest: “Thank you!”

We can see the exit from the front desk, and I see the guest promptly turning to the right. Never in our conversation have I even said the word “right”. Sometime later, the same guest returns to the hotel.

Guest: “So, somehow I wasn’t able to find [Shop], and I really looked everywhere! Luckily, I found an alternative shop and I could buy what I needed. Bye, now!”

I wish this same scenario happened rarely, but it is, unfortunately, really common.

It’s Always The Last Date You Think

, , , , | Right | August 6, 2021

Me: “You have reached [Call Centre]. How may I help you?

Caller: “I need to add my daughter to the membership.”

Me: “Okay, we can do that. I just need her name, date of birth, phone number, and email, and we’re good to go.”

Caller: “Her name is [Daughter] and date of birth… uh… now when was that again? It’s in winter, I know that much.”

Me: “Do you remember the month, perhaps? Maybe you could check with someone?”

Caller: “I think December? I’ll check, just a moment.”

A couple of minutes go by and he comes back. 

Caller: “Yeah, December 31st!”

Me: “Soo, New Year’s Eve?”

Caller: “Yeah, that’s right!”

They Should Have Called Her Eve

, , , , , | Right | January 29, 2021

I receive a call from a dad who wants to add his daughter to his membership. 

Me: “I can certainly add her to your membership. I need her name, date of birth, and phone number.”

Dad: “Her name is [Daughter] and I can find her phone number on my cell right here, just a moment… It’s [number].”

Me: “Thanks, now I only need her date of birth and we’re all set.”

Dad: “Yeah… I don’t remember the exact date. I know her birthday is during winter… Uh, let me think… Yeah, it’s definitely in December. Hold on; I’ll ask my wife.”

I wait for a minute or so and he comes back. 

Dad: “It’s December 31st!”

Me: “Soo… New Year’s Eve?”

Dad: “Yeah, that’s it!”

It happens from time to time that people forget their children’s birthday, but how is it possible to forget when it’s on New Year’s Eve?

NoReply Email Fail

, , , | Right | January 15, 2021

This particular customer has been emailing back and forth with several of my coworkers. He is disputing a charge to his credit card.

Customer: “I’ve emailed you over a month ago to cancel my subscription!”

I take over the case, and he sends me a copy of the email he sent. I take one look and immediately see what the problem is.

Me: “I can see from the information you have sent me that you sent your cancellation to an unmanned email address. This is an address that our system uses to automatically send confirmations and such to customers. Emails sent to this address do not reach our customer service centre.”

Customer: “And that’s my fault?!”

Yes. Yes, it is.