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They Listened To You Right

, , , , | Right | August 30, 2021

One of our guests approaches the front desk.

Guest: “Hey, can you give me directions to [Shop]? I heard it was close by.”

Me: “Of course, sir. When you exit the hotel, turn to the left and continue straight on until you see the municipality office. [Shop] is located right next to it.”

Guest: “So, first to the left and then straight on?”

Me: “Yes, that is correct. Left and then just straight on until the municipality office.”

Guest: “Thank you!”

We can see the exit from the front desk, and I see the guest promptly turning to the right. Never in our conversation have I even said the word “right”. Sometime later, the same guest returns to the hotel.

Guest: “So, somehow I wasn’t able to find [Shop], and I really looked everywhere! Luckily, I found an alternative shop and I could buy what I needed. Bye, now!”

I wish this same scenario happened rarely, but it is, unfortunately, really common.

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

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