I work at the deli counter of a grocery store, and today we are running a special on ribs. There is only one serving of ribs left on the display counter, and a gentleman comes by and asks for two. Coincidently, the other two servings in the oven have just finished cooking.
After I sell those, I see another gentleman angrily storm up to the counter. A younger coworker begins to serve him as he begins to talk/yell at her. I’m packing up the last serving of the ribs to put on the counter when he starts laying into me with his tragic tale of woe.
Customer: “Why don’t you have any more ribs?! They’re on special! You should have them!”
Me: “I just have this one special left, but you’re welcome to it. It’s the last one for a while. We have to go put some more in the oven to keep up.”
Customer: “Why don’t you have any more ribs?! This is unacceptable!”
Me: “Sir, I have some right here if you’d like them. If you want more than just one, it takes twenty minutes to cook. But like I said, I have one right here.”
I try to hand him the serving of ribs.
Customer: “I can’t believe you would have a special and just not have any!”
I see that I can’t get through to this guy.
Me: “All right, sir, have a good day.”
And I go back to work on other things.
After that, the customer storms off to the front where the cashiers are to complain. The cashier manager comes over to speak with me.
Manager: “Why don’t we have any more rib specials? Do we not have any in the back? Also, the customer complained that you spoke rudely to him.”
I walk around the counter and pick up the ribs that are still there.
Me: “We have one left, and I tried to tell him that, but he was more interested in being upset than actually getting the ribs.”
The cashier manager looks at the ribs and then at me, realizing there’s no way I can be at fault.
Manager: “Uh… Oh, okay, then.” *Pauses* “Don’t forget to speak politely to customers.” *Walks off*
Me: “O… kay…”