Very briefly between jobs, I had a temporary role in a big box store in New Zealand. If I were to say “the big red shed,” all Kiwis would know it.
I ended up in this role for seven months only, and it has proved to be the last retail role I have ever done for reasons like this.
I am one of the Assistant Managers, and as the temp, I’ve been placed in charge of the Boxing Day sales.
IT IS MADNESS.
We were short-staffed anyway, but I have every checkout working, lines at every till, and the returns desk, where I am working, is overrun.
Two ladies came by the returns desk and loudly announced to me and anyone who could hear them that they were from another branch and wanted to see what our “bogan” town had in stock. They then said they expected “top” treatment from fellow “coworkers” when they were done.
I very much did not care, and promptly forgot about them.
Two hours later, they came to the returns desk to buy three items of clothing. They demanded to be served first, and the customer in front of them was very kind and let them go first.
They were the MOST condescending of customers. A lot of quips regarding my speed, our selection, and the store’s cleanliness.
Now, there isn’t a lot we can do when we’re short-staffed, on the biggest sale day of the year, and we are flat out, but we are making do with what we have.
But then they come out with this:
Customer #1: “We couldn’t believe how bad the changing rooms were! You guys are pigs! I had to fight my way to get the door open and shut; there must have been hundreds of things in there! Did you like, not even bother to clean this month?”
Customer #2: “More like this year!”
Both: *Laughing.*
Through gritted teeth, I got rid of them and had someone cover me to check what they mentioned.
They weren’t wrong: the changing rooms were piled with clothes – all over the floor, chairs, and even the mirrors. They had been kicked into corners, some pulled out of packets, some off hangers. There were stacks of about 10 jeans at a time, all over the place.
Oddly, though, mostly they all seemed to still be on hangers, so no one had actually tried them on; they had just been dumped.
I had to grab some of the inwards goods team to help me move all the clothes back so we could sort them. Some had got quite dirty on the floor, and we counted over five hundred pieces in the two changing rooms!
I had a sneaky suspicion for the rest of the day, and when we finally locked the doors, security and I went and checked the cameras.
Yup! You guessed it, my two “coworkers” decided to just be… s***ty people? They had spent those two hours ensuring no other customers could use the changing rooms and bringing in more and more clothing to dump. The video showed them berating anyone who came close to wanting to try something on.
With the video, I rang their branch and spoke to their manager, but both (who turned out to be mother and daughter) had been fired for their bullying behaviour several weeks ago!
They were just the icing on a hectic, miserable day.