Unfiltered Story #120927

, | Unfiltered | September 13, 2018

I work for an ISP support line, We support for a company that provides Australia with internet.

Customer: My internet is not working! fix it now!

Me: sure, what lights are on showing on the modem?

Customer: nothing, why cant you guys just bloody fix this? stop asking me all these stupid questions?!

Me: oh, the power light is out too?

Customer: yes

Me: i see, is the modem plugged in and turned on by any chance?

Customer: no, no this is a wireless modem.. I dont need to plug anything in.

Me: (face palm)

after a few mins i had the customer online.. and yes i had to explain the WIFI is wireless but the modem needed to be plugged in at all times LOL

It’s Soda Water Under The Bridge

, , , | Right | September 10, 2018

(I’m a waitress at a Thai restaurant at the beginning of summer. Recently we’ve had a lot of customers due to the cruise ships visiting and we’ve run out of a couple of drinks. I’m waiting on a table of three who’re staying at a very expensive hotel.)

Me: “Hi there, are you ready to order?”

Customer #1: “Just drinks at the moment. Could I get a soda water?”

Me: “Sorry, sir, but we’re out of soda water today. But we do have tonic water.”

Customer #1: “Well, I’ll just go buy one somewhere else.”

Me: “Okay, but I’ll have to go check with the manager and see if that’s allowed; otherwise you may have to pay a corkage fee, which is usually around $5.”

Customer #1: “That’s ridiculous. It’s not my problem you don’t have what I want.”

(I quickly take the other two’s orders and when I come back out with their drinks, a complimentary jug of water, and an extra glass, I find out the man has left to go buy the soda water.)

Customer #2: “I’m sorry about the other guy. I’m afraid there’s not much you can do when they’re brought up like that.”

Unfiltered Story #119644

, | Unfiltered | September 8, 2018

(I’m a part timer working at a checkout. one day I was on an express lane during a rush hour, as I was scanning through some products)

Customer: I don’t think that item you scanned is at the right priced!

Me: Oh sorry, did you happened to remember the price of the product? (We were so busy I didn’t even go to check the price and just decided to trust her words and re-entered the “Correct” price)

Customer: I’m soooo sick of this! (In an angry tone)

Me: I’m… sorry?

Customer: Your store always have the wrong pricing! (goes on this massive rant and kept saying how everything was my fault)

After she has finished

Me: I’m sorry Ma’am, I understand where your coming from(except how everything was my fault?) but sometime we do have some pricing error, because we get the pricing from (name of company that owned the supermarket) It could be an error from them OR our checkout machine didn’t register them properly, However I well do my best to pass on the message for you to make sure they check the pricing properly next time, as I don’t do any of the pricing.

Customer: I don’t care the pricing was still wrong! This is not good enough!

Asked if she wanted to speak to my duty manager but declined saying it well take too long…

Me: Uh… well then I’ll try my best to pass on that message for you to the correct department, again As I’m only a checkout person and don’t do any of the pricing, so I can’t really do anything else.

Customer: I don’t care. You! (pointing at me) need to take responsibility for this!

At this point I wasn’t sure what else she wanted me to do because I had already fixed the price of her items, apologize, asked if she wanted to speak to the manager and promised to pass on the message to the guys who does the price tag. So I literally repeated the same line as I did before over 3-4 times before she gave up and stormed off, This all happened for about 5-10mins when there was a massive line of other customer waiting.

Apologize to the next customer for taking so long.

Customer No.2: Nah man It’s cool, But Wow do you get people like that all the time?

Me: Yep… All the time. (Customer No.2 and pretty much the rest of the customer in lined laughed after she had left)

Btw: When I left for break I went to check the price and apparently It wasn’t wrong, she had just picked the wrong item that was right next to it. (I guess she won?)

This One Is A No-Brainer

, , , | Right | August 22, 2018

(I’ve just graduated and have been accepted for a new job with my degree. I’m just completing the last few weeks of my job as a supervisor at a cinema complex. This customer has been screaming at me at the desk for me the last five minutes, over the fact that I will not let his thirteen-year-old into a rated R16 movie, and that we dared to ask for the kid’s ID.)

Me: “Sir, it’s a legal restriction. We cannot allow anyone under the age of 16 into this film, and to be certain we meet that obligation, we have to check anyone who looks under 25 for ID.”

Customer: “Well, he plays video games that are R18 and R16 all the time! I’m his father, and I say he’s allowed to!”

(I just want to yell at him that he’s breaking the law by doing that, anyway.)

Me: “It doesn’t work that way. We are legally obligated to check.”

(I provide him with paperwork from our online website stating our terms and conditions regarding this. It’s even highlighted… in bright yellow)

Me: “See? Here are our conditions—”

Customer: *not reading it* “I said I’m his father, and I allow him. What right do you have over that?”

Me: “The New Zealand law?”

Customer: *going on a rant I don’t really take notice of* “…by some stupid dropout at a cinema.”

(I remind him of the law and obligations, and agree to fetch the manager for him.)

Me: “…also, not a dropout. I’m a college graduate about to work with rehabilitation of traumatic brain injury. I’ll just go get my manager for you, sir!”

(For the record, my new clients with severe brain injuries have better sense than this guy did.)

Can’t Filter Through The Filters

, , , | Right | August 16, 2018

(A customer approaches the counter.)

Customer: “I’m looking for an oil filter; can you help me?”

Me: “No problem. What type are you looking for?”

Customer: “I told you, I need an oil filter.”

Me: “Yes, but what size are you looking for? We have dozens of different types.”

Customer: “Oh, I didn’t know there were different sizes.”

Me: “That’s okay. I’ll just look it up in the catalog. What type of car is it?”

Customer: “It’s a Toyota.”

Me: *getting frustrated* “Okay, what type of Toyota?”

Customer: “I can’t remember.”

Me: “I’m afraid I can’t help you.”

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