Unfiltered Story #190294

, , | Unfiltered | March 20, 2020

I am a Chef at a hotel. The kitchen has it’s own phone line which is used by vendors, other staff and family/friends attempting to reach myself or my colleagues. I get a phone call at 7am on a Sunday, when most of our suppliers are closed.
Me: “Hello Kitchen.”
Customer: “Hi, I would like to order room service please.”
Me: “I’m sorry Sir, I don’t have the means to take you order. Please call through to either reception or the restaurant and they’ll be able to help you.
Customer: “Why can’t you help me?”
Me: “Because I’m in the kitchen, am already extremely busy and I also don’t have access to a PoS system capable of taking your order.
Customer: “Well can’t you just write it down?! I want breakfast! You can take my order, it comes to you anyway!!”
Me: “No Sir, like I said, I don’t have access to a PoS system. If you could please call reception or the restaurant, they’d be more than happy to help you.”
-click- (They hung up.)

10 minutes later they call back. I’m in the middle of a rush so I grab the phone, pick it up and run back to man the line with the phone cradled in my neck.

Me: “Kitchen!”
Customer: “I want to order room service. Are you ready to take my order now?
Me: “I’m sorry Sir. Like I said earlier, I do not take your order. Please call either reception or the restaurant and they’ll be able to take your order. If you have any food related questions, you can also call the restaurant as they are well versed in our menus. Thank you and have a nice day.”
-click-

To avoid another phone-call I took the phone off the hook till the rush had passed. They never called back, and I never got an order for room service.

Sorry, Owner, You’ve Got It Very Very Wrong

, , , | Working | March 11, 2020

(A couple of friends and I decide to go check out the new French cafe that has opened in our town; we’ve heard nothing but positive things about it. The owner, however, has a reputation in town for being a really nasty woman to her staff. I’ve frequented a few of the cafes she’s owned and never had or seen an issue… until today. What I ordered comes out very wrong. I politely approach the young man in the shop and tell him the issue. He is polite and apologetic and begins to sort it immediately. This is when the owner barges up to our table.)

Owner: “Is there a problem?”

Me: “Yeah, our order was wrong. It’s no big deal, though. I’ve told the young man and he was more than happy to sort it out, and we’re more than happy to wait. No big deal.”

Owner: “We don’t get it wrong. Obviously, you forgot what you ordered.”

Me: “Right… No, yeah, see, this is what we ordered—” *explains order* “—and this is what we got. It’s no biggie.”

Owner: “Right.”

(She marches over to the young man and begins to berate him, in front of the entire cafe, blaming him for our order being incorrect, calling him a dumb f***er, etc. The insults are endless, and it’s extremely uncomfortable and heartbreaking to watch. I get up and walk over.)

Me: “Excuse me. He wasn’t the one who took our order, and the way you’re treating him is abysmal. It was her, and the older gentleman.”

Owner: “Like f***, it was her. She doesn’t get things wrong.”

Me: “Well, this time she did, and it really was no big deal… but I feel uncomfortable, so I think I’d rather just have my money back and we’ll go elsewhere.”

Owner:Nope! No money back. Get the f*** out before I put rat poisoning in your food.”

Me: “Wow, you really are delusional. I want my money back, for real. I’m not leaving until I get it.”

(At this point, she had the female behind the counter threaten me. After a small argument, we got our money back and left, as we walked out, we noticed the young man bawling his eyes out in the shadows. We comforted him and told him karma would prevail. It did; I ran into him a few months later and he’d dragged her through court and won a massive sum of money.)

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This Bus Terminates At I Don’t Care

, , , | Right | March 5, 2020

(I work as a bus driver and I’m at the end of my run when I notice a young man asleep at the back of the bus. I wake him up…)

Me: “Excuse me, but we’re at the last stop; you have to get off.”

Customer: “Oh, f***, you were supposed to drop me off at [Street]!”

Me: “Sorry, but you didn’t ask me to let you off there when you got on.”

Customer: “WELL, YOU SHOULD HAVE!”

(I check my pockets and come up empty-handed.)

Me: “I seem to have left my ability to read minds in my other pants.”

(It wasn’t the answer he wanted and he couldn’t stay on as I was on my last run. He did ring and complain about it, but I had already told my dispatch about it.)

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The Third Order Is The Final Order

, , , | Right | March 4, 2020

(At my store, we are only allowed to take two orders per car to stop the drive-thru from backing up.)

Me: “Hi there. Please place your order when you’re ready.”

Customer: “First order. [Popular breakfast item].”

Me: “Great, I’ve got that. Did you want a second order?”

Customer: “Second order. [Another popular breakfast item].”

Me: “Was that all for the second order?”

Customer: “Third order—”

Me: “I’m sorry, sir, I can only take two orders per car in the drive-thru.”

Customer: “What do you mean, only two orders?! My third order is—”

Me: “Sir, I’m not allowed to take more than two orders per car, as it clogs up the drive-thru. It’s store policy.”

Customer: “There’s no one else here! Are you going to take my f****** order already?”

Me: “No, sir. I can give you your first two orders, but any more and you’ll have to come inside to order.”

Customer: “I’ve got four f****** people in this car! We’re not coming in!”

Me: “I’m sorry, but it’s policy. There’s nothing I can do about it.”

(The customer roars away from the speaker box and comes up to the window.)

Customer: “It’s like this every f****** time I come here! You can never do any more than two f****** orders per f****** car! Look around you; there’s no one here! Now take my f****** order already!”

Me: “I’m not going to do that, sir. Would you like to pay for your first order now?”

Customer: “No, I’m f****** not! Get me your manager!”

Manager: “What’s the problem?”

Customer: “Your employee has been unbelievably rude and abusive to me, and told me to f*** off when I asked to place a third order. I want her fired!”

Manager: “I’m not going to fire her for obeying company policy. If you want to place a third order, you can come inside. And there’s no way she swore at you; I’ve been working with her for nine months and I have never heard her swear, plus I heard the entire conversation when she switched on her headset for me to hear you yelling and swearing at her. Now, you can either pay for your orders, or leave my drive-thru right now.”

(The customer settled down and paid. The same customer had done this twice the week before and yelled at my other manager when they were told exactly the same thing! Some customers just don’t learn.)

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The Plane Stays Up But The Passenger Just Crashed And Burned

, , , | Right | March 1, 2020

Passengers get a choice of two hot meals and invariably we run out of one choice as we get to the back of the plane.

Customer:
“I will have the chicken.”

Me:
“Today I can offer you the beef stir fry.”

Customer:
“But I want the chicken!”

Me:
“The chicken option has all gone, but I can offer you the beef.”

Customer:
“No blanket, no pillow, and now no choice! Do you have anything I ask for?!”

Me:
“Yes, ma’am, we have manners.”

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