Unfiltered Story #199867

, , | Unfiltered | July 3, 2020

(I work at a popular fast food chain known for Louisiana style chicken. Our hours are posted on the doors and can easily be found by looking up our specific location online.)
*phone rings and coworker answers it*
Coworker: Thank you for calling [Restaurant], [Coworker] speaking. *pause* Our lobby closes at 11, and our drive thru closes at 12.
(This is the third call we’ve gotten tonight about our hours.)
Me: Geez, you’d think people would realize that our hours are displayed right beside our phone number when they Google us!
Coworker: *snorts* One would think.

The Drive To Anger

, , , | Right | July 1, 2020

A customer of ours who we hardly ever hear from, who is about seventy years old, gives us a call.

Me: “[Insurance Company], this is [My Name]; how may I help you?”

Customer: “Hi, this is [Customer]. I was in the hospital recently and I am now in rehab. I know a while back someone told me that [Granddaughter] is not allowed to drive my car. She has her own insurance and lives elsewhere but is driving me occasionally now since I am unable to drive while in rehab. Is that right?”

Me: “Hmm, well, I see that she is listed in the household but is not assigned to your car. Let me double-check with a team member and I will get back to you within a few minutes, is that okay?”

Customer: *A little miffed* “All right, that’s fine.”

I find a note from two years ago that the customer did, in fact, sign a form that means the granddaughter is not allowed to drive her car due to her terrible driving record. This also means that in the event of a claim where the granddaughter happens to be the driver, our company could deny coverage.

Me: “Hello, [Customer]? This is [My Name] from [Insurance Company] again. I did some research, and back in September of 2011, you signed a form that prevents us from assigning [Granddaughter] to your car. But, that doesn’t mean she can’t drive you around in her own vehicle.”

Customer: “What? That’s not what I asked! Why does her car have anything to do with my insurance?!”

Me: “I’m sorry, ma’am. I am not saying that her car is insured here; I am just saying that if she has to drive you in her car, that is perfectly fine. But if she drives you in your car, then there could be a denial in coverage if something were to happen because you signed that form two years ago.”

Customer: “All you had to do was tell me that she still isn’t allowed to drive my car. You didn’t have to go into when I signed something and stuff about her car.”

Me: “O-okay, ma’am. Well, you were correct; she is still not allowed to drive your car.”

Customer: *Huffs* “Thank you.”

Me: “You’re welcome, goodbye—”

Customers: *Muffles* “Stupid b****.” *Hangs up”

I guess sometimes it’s best not to go into greater detail?

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We Know Some Talkative People That Could Do That

, , , | Right | June 29, 2020

Me: “We are going to need to change your plan if you do an upgrade. Do you know about how much data you use on your phone per month?”

Customer: “I don’t know. Not that much. I mean, I had the unlimited plan, before, and I never came close to using all of that up.”

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A Doctor Who Hates Having To Fill Out Forms Has Never Had To Wait At A Hospital

, , , | Right | June 28, 2020

I work at a call center for a credit card company and I am processing a credit card application for a woman who is a doctor.

Me: “For your primary residence, do you own, rent, or other?”

Caller: “I thought I said I was a doctor! I told you my salary was [salary] a year before taxes! Why would I rent my residence?!”

Me: “Ma’am, I apologize if my question offended you. However, this is a question we must ask for any credit application. I cannot simply use information that you gave me about your salary to make an assumption about whether or not you own or rent your primary residence.”

Caller: “I said, ‘Why would I rent my residence?’ I am a doctor! You shouldn’t have to check my credit, anyway! Of course, I can afford to pay off my credit card! I am not some bum who uses other people’s property!”

Me: “Ma’am, as I mentioned before, these are questions that we must ask while processing a credit card application. These questions are required by law. Please, help us out.”

Caller: “Oh, my goodness! You people drive me nuts, you know that? [Other Credit Card Company] doesn’t ask me my income or whether or not I rent or own my home! I am reporting this to the Better Business Bureau as soon as this phone conversation is over! I will also be pulling out all my money and opening up accounts with [Other Company]!” *Disconnects*

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It Takes A Lot Of Words To Describe How Much Of A Jerk He Is

, , , | Right | June 27, 2020

I work at a call center for a credit card company. I am processing a cash advance from a customer’s credit card to his checking account.

Caller: “Is this going to be available immediately in my checking account or will I need to wait?”

I have to tell him the exact time frame.

Me: “Oh, yes, sir, it is most definitely available now! In fact, any time you do a cash advance from your credit card with us to your checking or savings account over the telephone or on our website before 9:00 pm CT Monday through Friday, it will be available in the bank account immediately for any transaction. You do not have to wait at all!”

Caller: “Sir, I’m going to be honest with you. When I ask if it will be available immediately, it is a yes or no answer! I expect you to say either yes or no! I do not need a novel-length explanation, okay?”

Me: “I’m sorry, sir, and I do understand. I was only trying to help you, and this information will help you out should you need to do another cash advance in the future.”

Caller: “I said that I didn’t need your novel-length explanations, you idiot! I do not have time for that!” *Hangs up*

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