Rewind To An Age Of Simpler Technology

, , , , | Right | April 16, 2018

(This story takes place in 2000. I work in a small, family-owned video store that has just gotten enough DVDs to fill our first DVD rack. An elderly woman calls.)

Woman: “I’ve just gotten a DVD player, and I was wondering if you could help me get it connected so I can watch movies.”

(Obviously, this isn’t my job, but it’s the middle of the day on a weekday, when we can go hours without a customer.)

Me: “Sure thing, ma’am. First things first, on the back of your TV, do you see a little silvery nub with threads like a screw on it, or do you already have a cable plugged into the back of it?”

Woman: “No, I’m not seeing anything like that.”

Me: “That’s fine. About how old is this TV?”

Woman: “Just a couple years.”

(I end up describing every port I can think of to her, but she is unable to find anything that corresponds to my directions. I’m getting a little frustrated when she comes up with a solution.)

Woman: “Well, the man from the store that delivered it is still here; you think I can ask him to do it?”

Me: *face-palms* “Yes. Yes, ma’am, that’s a great idea. Please do that.”

(Later, I recognize her from her voice when she comes in to rent her first DVDs. This goes off without a hitch. Thirty minutes later, I get another call.)

Woman: “Hello, I was just at your store to rent DVDs and I think they’re not working.”

Me: “I’m sorry to hear that, ma’am. Is there a message saying, ‘The disc cannot be read,’ or something like that?”

Woman: “No, it’s showing the name of the movie and things like, ‘Play,’ ‘Chapters,’ ‘Extras,’ but it won’t actually start playing.”

Me: “Is one of those options a different color than the others, or highlighted?”

Woman: “Yes, the one that says, ‘Play.’”

Me: “Great! Do you see a button on your remote that says, ‘Enter’?”

Woman: “Yes!”

Me: “Fantastic. Please press that.”

Woman: “Oh, there it goes! Thank you so much!”

(Two days later, I’m working as she comes to return the DVDs. I take the cases, but she lingers.)

Woman: “I’m so sorry. I really tried, but I couldn’t figure out how to rewind them. Please don’t charge me!”

Me: *I try to think of how to explain, and finally just start checking them in* “It’s okay, ma’am; we’ll let it go, since it’s the first time.”

Unfiltered Story #108939

, | Unfiltered | April 14, 2018

(I am the customer in this story, and it happened several years ago. My mom, my sisters, and I had entered a candy store in our city’s historical downtown area. One of my sisters back then wore her hair short and dressed like a tomboy.)

Cashier (Speaking to me): Is that all, miss?

Me: Yes ma’am!

Cashier (turning to my mom and pointing at my tomboy sister): And what would your son like to have?

(We all burst out laughing and my mom had to tell the poor woman that her “son” was a girl. Points to my sister for not getting upset about it though. The cashier apologized profusely, but we told her it was okay. If anything, it gave us a funny story to tell our dad when we got home. Thank you for being a good sport about it, Miss Cashier!)

Maybe Some People Shouldn’t Breed

, , , , | Romantic | April 13, 2018

(My husband and I have decided to try for a baby. Due to a medical issue, I have never been able to take hormonal birth control, so we’ve always used other methods. This takes place when we are getting intimate, and I am very sleep-deprived after a long week at work.)

Me: “Wait, wait, babe. Slow down.”

Husband: *pulls away from me, confused* “What’s up?”

Me: “We almost forgot.” *begins rummaging in the bedside cabinet*

Husband: “What are you looking for?”

Me: “A condom. Are we out?”

Husband: *pauses* “Think about that for a minute.”

Should Take Note Of The Place

, , , | Right | April 12, 2018

Customer: “Excuse me. Do you have a notary public?”

Me: “No, sir. I’m afraid not.”

Customer: *smirks* “What, libraries don’t have notaries?”

Me: “I wouldn’t know, sir. This isn’t a library.”

Customer: *stops smirking* “It’s not?”

Me: “No, sir. It’s a bookstore. We sell books; we don’t loan them.”

Customer: “Well, do you know where I can find a notary around here?”

Me: “At nine pm, on a Sunday night? No, sir.”

Customer: *slinks away*


Unfiltered Story #108925

, | Unfiltered | April 12, 2018

(I work retail, and always tell my mom about all the crazy experiences I’ve had with customers, and about some of the ones I’ve read on this site. She doesn’t always believe that some of these things ACTUALLY happen and people can be that astoundingly stupid, rude or incorrigible. Though this past weekend she experienced the following exchange so extreme that she apologized profusely for not believing me. My younger sister, about 17, has mental health issues and has been treated in a residential facility in Nevada for about 5 months before being transferred to one in our state 2 months ago so we can see her more often; she is receiving much better care. Her left arm is covered almost completely covered in scar tissue as a complication of her disorder. Many people give her nasty looks on the regular and some people go as far as to make rude comments to her about it. On good days she is confident enough to wear short sleeves and handles criticism very well, though she may not see that she does. As is the case this day. She has just recently been moved up to a level in which she receives passes to leave the facility with family for a few hours, and on this day my parents and my two brothers, one 19 and one 7, take her to the mall to go shopping and stop by the food court to eat. My sister and my oldest brother are at one fast food counter while my mom, my dad and my youngest brother are at another still waiting on food. The mall is packed and it’s really hard for my siblings to try to find a table for the whole family. They spot a man leaving and walk over and set their trays down as a woman and her young child approach my sister.)

Woman: (to my sister) F****** b****.

Sister: Excuse me?

Woman: I bet you feel real good about taking a table away from a child, you useless c***. (gesturing to her young child)

Sister: I’m sorry but the table was empty and we are waiting for our parents and our brother, who is also a child.

Woman: (condescendingly) Oh, I bet you are you f****** lying b****. Lying to steal a table away from a mother and her child. I can’t f***** believe this.

Sister: I’m sorry but should you really be using that kind of language in front of your son?

Woman: Oh, so you’re going to tell me how to f****** parent now? What are you, 15? Though I’d believe it if you had a kid, you look like a s***.

Sister: I’m sorry about whatever I did to bother you, but I only have a few hours left with my family for the day before I have to go back to the hospital, so if you don’t mind I would appreciate it of you left us alone to have lunch in peace.

Woman: Hospital? Yeah you look f****** crazy, CRAZY. I bet you belong there what with all that nasty s*** on your arms, you good for nothing piece of s***, f****** b****. I hope you rot in that f****** hospital.

(At this point she spits at my sister and stomps away. My sister, near tears, tells my mom about what happened and pointing out the woman who had almost immediately found another empty table a few yards away. After she finishes eating, my mom, who is usually not a confrontational person (she is almost too kind-hearted for her own good), but very protective of us – especially my sister, gets up and goes to approach this woman.)

Mom: Excuse me, I would like to have a word with you as you seemed to take as many words as you wanted with my daughter.

(The woman slowly turns around and looks my mom square in the face, my mom told me later had she seen the look of almost pure evil in this woman’s eyes ahead of time she probably would not have bothered.)

Woman: (slowly and deliberately) Your daughter. Is a f******. B****. I hope she chews her food. Chokes on it. And f****** dies. And I hope she rots in hell. I hope she chokes and f****** dies before she makes it back to that hospital because I’ll be d***** if I’m paying my taxes to keep your b**** daughter alive a second longer.

Mom: I’m sorry you feel that way, but you have no right to speak to her, or myself that way. I am embarrassed for you and the way you conduct yourself around other people. There is absolutely no reason to behave the way you are as a grown woman.

Woman: (even slower) Your daughter is f****** crazy. She said it herself (makes spinning motion with her finger by her temple) CRAAAAZZZYYYYY. Crazy. F******* crazy. And I bet you are too. Like I said, I hope she chews on her food, chokes on it, and f****** dies. F****** b****. Both of you.

(At this point my mom realizes there is absolutely no progress to be made here and she’s feeling like if she doesn’t walk away she might slap this woman into next week and cause more problems than this woman is worth. She just walks away. After she tells me this story she promises to never doubt me or any customer service story she hears ever again.)

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