One Ink To Rule Them All, Part 2

, , , , , | Right | August 14, 2018

(I work at a well-known office supply and electronics store. A customer calls the store to complain about a product she has purchased.)

Customer: “I’d like to make a complaint against the store.”

Me: “Okay. What happened?”

Customer: “Your employees are idiots and gave me the wrong ink for my printer, and now I have to drive all the way back to the store. I’d like to be credited for the time that I’ve lost, as well as for the ink cartridge.”

Me: “I’m sorry about the service you received;we try our best. What ink cartridge did you ask them for?”

Customer: “I told him it was an [Extremely Popular Brand].”

Me: “Did you give them a printer model number or an ink cartridge number?”

Customer: “I am a busy person and don’t have time to find that kind of information. You guys are supposed to know what I need!”

Me: “There are thousands of printers and cartridges. We can’t possibly know what you need without a printer model or ink cartridge number”

Customer: “Well, then, why did he sell me this ink cartridge? Is that how you train your employees? You have them sell things to people even when it’s not going to work”

Me: “You said the box looked the same and you were going to try it.” *click*

Related:
One Ink To Rule Them All


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It’s A Flint Trap

, , , , | Friendly | August 8, 2018

(As part of a family vacation, I get my dad a ticket to a program where he gets to fire a flintlock musket. He arrives at the site, fills out the paperwork, and chats with the other two gentlemen who are there for the program. Soon the instructor arrives.)

Instructor: “So, three today? Great. Before we go over safety, I just want to remind you that flintlock muskets are not very accurate. You’ll be aiming for a paper target, but even hitting the cardboard around the target is pretty good with these guns! So, let’s review range safety…”

(Safety reviewed, guns loaded, and all three shooters take their shots… and hit their targets. Again, and again, and again. The instructor is astounded. The final count, out of 12 shots, is 10 hits on the paper target for one man, 12 for the other, and 11 for my dad.)

Instructor: “Wow. Just wow. This never happens.”

Man #2: “Did I mention I was a Marine?”

Man #1: “I went to Vietnam.”

Dad: “I haven’t served, and I thank you both for it, but I do shoot at my local range twice a month.”

Instructor: “Oh, that explains everything! You’re all ringers!”

(They had a laugh and parted on good terms, and Dad has been showing off his perforated target to all his friends ever since!)

Unfiltered Story #117855

, , , | Unfiltered | August 8, 2018

(I’m working in a small family-run Chinese restaurant where I’m the only non-family employee and am also the only white employee. An African American customer comes in with his wife and children to pick up a take out order. Unfortunately, there was an error made in their order; we were busy so mistakes do happen. The customer has been beligerent since coming to the counter. Regardless, it is our screw up and I want to do everything I can to make it right:)

Me: “I’m very sorry about the mix up! I’ve got the kitchen fixing your order and made sure it’s getting done first before anything else being made. It should only be a few moments; if you’d like to have a seat it’ll be out shortly.”

Customer: “Well I think I should get something since you people screwed up!”

Me: “Yes, sir, we’ve already included some free egg rolls with your order to hopefully say sorry.”

Customer: “What about while we’re waiting? What about something to drink?”

Me: “No problem. I can get you some ice tea for you all.”

Customer: “Fine, you do that.”

(I go get iced tea for him, his wife, and his three kids – who by the way have been tearing up our seating area. As I’m walking away to go get their order the customer decides to add this parting zinger.)

Customer: “Yeah, a white boy like you must not be used to dealing with black people!”

Me: *as calmly and politely as I can manage* “Sir, I’ve never had any problem with a person because of race, religion, sexuality or other. I’m sure our other customers would agree—” *indicating our dining room with a fairly diverse crowd* “—I’m sure the people who know me would agree! Please enjoy your drinks and I’ll be right back with your order.”

Riding This Complaint Train

, , , , , | Right | August 6, 2018

(I work at the one of the two kids’ areas at a theme park. The one I work at closes at 8:00 pm, and the other is open until the park closes. I don’t have people in my line or on my ride for the last ten minutes we are open, so I have all the “cars” buckled up and ready for closing. When I look at my watch, it is 8:01, so I finish closing by pressing the end of the day e-stop, which disconnects all power to the ride. I can’t start it again if even if I want to, because only managers have the keys for it. It is currently 8:06, and I am about to take the height stick and leave the ride.)

Customer: “C’mon, kids, let’s ride [Ride] before we leave!”

Me: “I’m sorry, ma’am, but we are no longer open and I am no longer able to run [Ride].”

Customer: “But my kids always ride all the rides when we come here, and I was waiting around the ride for five minutes waiting for my kids. We have season passes and they love these rides!”

Me: *thinking* “If you have season passes, then you can obviously come back another day.” *what I actually say* “Again, I’m sorry for the inconvenience, but the end of the day e-stop has been depressed, and I can no longer run the ride even if I wanted to. If your kids were in line before eight I would have been happy to, but no one was in line and I have closed the ride up for the night.”

Customer: “Why is it pressed? [Park] is open until ten, right?”

Me: “Yes, but [Area] closes at eight. It is now 8:10.”

Customer: “Oh, well, it won’t take long to run the ride, just UN-depress the e-stop.”

Me: “I can’t. I do not have the key to do that.”

Customer: “I cannot believe this. I want to know your name right now! I will be leaving a complaint and getting you fired!”

Me: “I’m sorry, but no. I am doing my job as I have been trained to do. I’m sorry for the inconvenience, but I cannot run the ride.”

Customer: “But she—” *points to coworker running another ride* “—was running her ride at eight!”

Me: “Yes, but she also had guests in line at eight and I didn’t; therefore, I shut down the ride after eight. I do not have the key to run this ride anymore, but [Other Kid Area] is still open, and they have plenty of rides that I’m sure your kids will love.”

Customer: “They have already been there and ridden those rides today.”

(I see my supervisor walking by.)

Me: “There’s my supervisor now.”

(I call him over and explain the situation.)

Supervisor: “Ma’am, she is doing her job and the ride is shut down.”

Customer: “Well, if you didn’t have only three people on these rides back here, we would have made it in time!”

Supervisor: “We only have three back here because it’s been a slow day and had some people call out today. But since we only had three, I’ll make an exception and unlock the ride. But, just so you know, she was doing her job exactly right and shouldn’t run the ride unless you were already in line, which you weren’t.”

(The customer smirks while I look at my supervisor in disbelief. While I’m letting the kids off the ride after it has been run, the woman says:)

Customer: “See? If you just ran it to start with, we would be gone and you would be going home.” *walks away*

They Didn’t Come To That Explanation Organically

, , , | Right | August 3, 2018

(I’m sitting in a diner next to a large family, and I don’t think they really understand what organic means, because suddenly I hear this.)

Woman #1: *presumably to the children* “Well, it’s organic milk. The reason it tastes sweet is because it’s from one cow.”

Woman #2: “And non-organic comes from multiple cows.”

Woman #1: “Exactly!”

(You can’t imagine the amount of restraint it took to keep my mouth shut.)

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