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Bad Customers Come Through In Any Language

, , , , | Right | May 23, 2022

I work at a retail store that is known for its low prices. We kind of just get leftovers from all over. I am the main cashier on the floor, and with that comes a lot of extra things that I have to do. I am helping the other cashier newbies and making announcements to the REALLY long line to remove their hangers, in both English AND Spanish, all while ringing and bagging my customers in my own registers.

This one lady comes through with some fragile vases. I scan them through and ask if she would like them wrapped, to which she nods. I don’t think she speaks either language that I do really well. 

The transaction is pretty smooth. I don’t make an announcement or have to leave my register the whole time. I give her the total and she pays, and I gingerly hand her bags to her. When I look up, she is giving me the nastiest look you can over a mask.

I tell her to have a nice day, and I move on to the next customer after the lady walks away. When I look back over, she is marching back to my register, and she says:


I was too stunned to answer her, but she saw my nametag, said my name while shaking her finger at me, and then marched out. 

The customer still standing there asked what had happened, but I shrugged my shoulders and told her I had no clue.

I still have no idea what I did!

Pointing Out A Customer’s Own Stupidity Makes You The Rude One

, , , , | Right | May 13, 2022

It is a little after seven in the morning. I have just finished getting the cashier area set up for the day. It is important to note that our counter is very long, but there’s only one place to pay. The other side of the counter used to be used for loaner cars before the company pulled the plug on that. I keep that window closed at all times, and I have put up a sign saying to use the other window along with an arrow pointing to where the customer is supposed to be.

Not a lot of people read this sign. Because of where my computer is, I cannot see if a customer is at the counter unless they’re where they’re supposed to be. I can also see the parts counter from my desk.

This morning, I’m sitting at my desk reading my emails when I notice a customer at the parts counter. A moment later, a second customer gets in line behind the first customer. I keep an eye on the parts counter to see if the customer has to pay. The first customer leaves without paying and the second customer approaches the parts counter. I see them pointing to me, so I get up and go over to where the card reader is. The customer then goes over to the other side where the sign with the arrow is.

Me: “Sir, over here.”

The guy huffs but walks over to my window.

Customer: “I’m picking up a car.”

Me: “What was the name?”

Customer: *Mumbles*

Me: “What was that?”

Customer: “[Customer].”

I look through our finished tickets and pull his out.

Me: “Okay, it doesn’t look like you owe anything today. I just need you to sign here and here.”

I mark where I need him to sign and hand him the papers with a pen. He only signs in one spot.

Me: “Up here, as well.”

He signs and throws the pen down. We have a cup for used pens sitting on the customer’s side of the glass, but I decide not to press him on it.

Me: “Okay, and this is your copy and your keys. Have a good day.”

Customer: “What’s your name?”

Me: “[My Name].”

The customer leaves but not before complaining to the manager. A few minutes later, the manager comes over.

Manager: “That guy that was just here said you were very rude to him. What did you do?”

Me: “I asked him to move over here and sign stuff. He didn’t owe anything.”

Manager: “That’s it?”

Me: “Yeah. I mean, if he was standing where I can’t see before he got in the parts line, then I guess he thought I was ignoring him, but that’s what the sign is for.”

Manager: “Maybe you need a bigger sign.”

It’s His Parenting That Really Stings

, , , , , | Right | May 4, 2022

I work as a supervisor for city beach parking lots. I am responsible for two lots about a half-hour away from the main resort area. They’re usually used by locals or people who want to hang out at the beach without the traffic and tourists. The downside is that there aren’t really any shops or anything to do besides the beach.

Management is VERY strict. The accounting is simple: the customer pays for parking, we give them a ticket and keep the stub, and at the end of the day, the total cash has to equal the value of the stubs. The only cause for a refund is if we have taken someone’s money but there are actually no spaces in the lot. The “no refunds” policy is printed on the back of every ticket. Sometimes we will cheat if the excuse is good enough and we think we can resell the ticket.

We are not associated with the lifeguards or any other city employee, so if the beach is red-flagged for some reason, we won’t know until we see the mass exodus of people. When that happens, I will ask someone leaving what happened and then tell my cashiers to warn people wanting to park while I find a lifeguard and verify that this was actually the case.

Today, departing beachgoers say that the water has been red-flagged due to jellyfish. I tell my cashiers, find a lifeguard who verifies that this is correct, and return to find a man with his young son arguing with the cashier.

Me: “What seems to be the problem?”

Driver: “Your cashier didn’t tell us the beach was red-flagged before we parked!”

Cashier: “I’m really sorry, but you parked right before we found out.”

Driver: “I want a refund!”

Me: “I do apologize, but I am not allowed to issue you a refund. We don’t sell beach access, only places to park, which you were able to do.”

It’s also about an hour before it’s time for us to leave, so there is no way we can resell the ticket.

Driver: “But the beach is red-flagged and my son is allergic to jellyfish!”

Me: “Again, I apologize, but my boss is very strict on refunds.”

Driver: “I demand to talk to your boss!”

I call my boss, who I know will not be happy to have to deal with this. I give him a brief explanation of the situation and then hand the phone to the customer.

Driver: “I demand a refund! The beach—”

My boss cuts him off and, I assume, gives him the “no refunds at any time” lecture. After a minute, the man hangs up the phone and hands it back to me.

Driver: “Well then, since we have to pay, we will go to the beach anyway! And when my son has to be taken away in an ambulance, know that it is all your fault!”

The man stormed away with the boy in tow, and I was just left in shock that a $5 parking ticket was worth more to the man than his son’s health. No ambulance had arrived by the time the cashiers and I left, though!

Time Is Against You

, , , , , , | Right | May 2, 2022

I am talking on the phone with a client. I am telling her about background check requirements, and she’s giving me a hard time.

Me: “If you lived outside of the state within five years, you’ll need these extra background checks, so I need you to find out when you actually moved.”

Client: “It was either four or five years.”

We’ve been talking about this for two days now.

Me: “Well, it will still be noted on your report that you didn’t get them done when you were hired, but you may still need to get those extra background checks done now based on whether it’s been four or five years since you moved here.”

Client: “So, what’s the difference between four and five years?”

Me: “…”

“Figure It Out” Is A Fun Late-Nineties Show, Not A Management Strategy

, , , , | Working | April 21, 2022

After moving to a new state for school, I find a job in a small mall retail shop that’s just opening up. For the first month, things are okay, except we keep having delayed openings because there is only one manager/keyholder and they are chronically late. I suggest that I can be a keyholder, and the manager agrees to arrive early to give me a key and walk me through opening procedures and come back that night to do the same for closing.

I arrive early only to find the store locked. I text the manager, no reply. I wait outside, and they arrive two hours later, a full hour after the store is meant to open

Me: “Is everything okay? I got here early so you could walk me through opening.”

Manager: “Oh, you know how it is. My college best friend was back in town, I showed them a good time, and I was just too hungover to get up this morning.”

Me: “Okay, but the opening—”

Manager: “It’s really very easy. I’m sure you can figure everything out yourself!”

Me: “I will definitely need your help with closing out the register, though.”

Manager: “Right, yes, I will be here for that.”

I work a split shift, running home midday to eat lunch and run errands and then heading back to the store.

Me: “Hey, [Coworker], where’s [Manager]?”

Coworker: “They’re taking a friend out for drinks and dinner. They’ll be back for closing.”

Me: “They’d better; otherwise, it’s just you and me.”

The afternoon and evening are busy, we run out of several items (only a manager can do reorders), and we run out of change (only a manager has the combination to the safe). I text the manager more than once. Less than an hour before closing, I get a response.

Manager: “You are ruining my night! How am I supposed to have fun with my friend when you’re nagging me all the time? I’m shutting off my phone.”

Me: “But we’re closing soon, and I have no idea how to count my drawer or do—”

Manager: “Figure it out! How can you expect to be a keyholder if you can’t work under pressure? I’ll see how you did tomorrow morning.”

Me: “I worked a split shift today and have the day off tomorrow.”

Manager: “No, you need to come in. I don’t know how late [Friend] and I are going to be out, and you’re the only other keyholder.”

Me: “You haven’t trained me in any of the keyholder responsibilities!”

Manager: “Figure it out. See you tomorrow morning sometime.”

After we closed — and I did my best with the register and procedures — I left a list of the items we were out of and pinned it to the board along with my name tag and newly-made store key. At the bottom, I wrote, “Figure this out!” and went home. I ignored all calls and texts and never went back to the store. It closed within six months.