Too Chicken To Admit Their Own Mistake

, , , | Right | September 16, 2019

(I’m a personal shopper at a local grocery store. Every once in a while, mistakes will happen, the most common being when an item accidentally gets left out after being rung up. When this happens, 98% of the time the customer will call back and complain that they didn’t get their item. We’ve also had customers call and say they didn’t get an item that they didn’t even order, but we’ve had to give it to them for free. A new manager allows us to now tell a customer if they didn’t order something correctly, to try and not give so much stuff away for free. One day, I’m working on my third or fourth order of the day when I get called into the office. A coworker is on the phone with one of my customers.)

Customer: “[My Name] messed up my order! I didn’t get my chicken!”

Coworker: “I’m sorry to hear that.” *pulls up the order to verify that chicken was actually ordered*

Customer: “I can’t believe this! I ordered three packs of chicken and I didn’t get them! It’s all [My Name]’s fault!”

Coworker: “Uh, ma’am? I’m looking at your order, and says you ordered the chicken breast from behind the meat counter.”

Customer: “No, I didn’t! I ordered the packs! They were on sale for $1.99 a pound. But I didn’t get my chicken!”

Coworker: “No, the $1.99 chicken is behind the counter. The packs are $4.99 a pound. You actually ordered three chicken breasts from behind the counter, and they’re wrapped in paper.”

Customer: “There’s no chicken! And on the receipt, it only shows one thing of chicken that was rung up!”

Me: *whispers* “I gave her the chicken. I’ve only had one customer order chicken so far today. She definitely ordered from behind the counter.”

Coworker: “Ma’am, the chicken you ordered is from behind the counter. You ordered three breasts which were wrapped up together in paper. They were only rung up once because that’s the price of all three of them together.”

Customer: “I didn’t order from behind the counter! I ordered three packs for $1.99! [My Name] messed up my order!”

(This goes back and forth a little bit more, until my coworker gives up trying to explain that the customer ordered the wrong thing.)

Coworker: “Tell you what. I’ll personally grab you three packages of chicken and put them in the cooler myself, and I’ll just give them to you. Okay? But when you’re online ordering, you’ll know if the chicken is from behind the counter because it will ask you for the number of breasts you want.”

Customer: “Fine.”

Coworker: *hangs up* “A**hole.”

Me: “Is that all she wanted? I gave her exactly what she ordered.”

Coworker: “I know. It’s not your fault she ordered the wrong thing and you can’t read her mind.”

Me: “I hate customers who try to get me in trouble.”

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The Tale Of The $300 Headache

, , , , , | Working | September 13, 2019

My store offers a service where you can order groceries online and pick them up at the curb at a scheduled time. Normally, we upload the orders from our handhelds onto the computer which is linked to one of the registers. From there, we print out a receipt which gives us the total. When customers pick up outside, if they did not pay online, we input the total into an app on an iPod and take credit card payment that way. We have one customer who uses our online grocery service and pays for her groceries with an EBT card. Debate about whether or not she should even be allowed to use a luxury service like this aside, our system is not at all set up for EBT, but we can’t refuse her service because of policy and discrimination and such. Instead, we have to take extra steps with her orders and she has to come into the store to pay at our register. This means we cannot run her order through the register until she comes. It’s annoying, but since she is the only customer we have who pays with EBT and she only shops every couple of weeks, it’s not that big of a deal. 

Our pickup times run from 10:00 am to 7:30 pm, and customers are allowed to come as late as 8:00 pm, which is when our department closes. If they come after 8:00, they must come inside and customer service has to get payment. 

One day, our EBT customer places a large order that is scheduled for a pickup at noon. I shop the order and give her a call telling her it’s ready and she can come pick it up. She does not show up at noon, and at one I have to leave. I ask my manager if I could put the order into the register, then suspend it so when she comes my coworkers just have to hit the total button, but I am told no. A coworker says that she will take care of it when the customer shows up. I return that evening around 6:45 to grab something really fast for dinner, and I see that this customer still has not shown up. I figure that she will probably come the next day and leave. 

The next day, I come in for work and see that the customer has picked up her groceries. An hour later, the same manager comes to us, panicking and demanding to know what happened with this order. I tell her that the customer did not come before I left, and I text the closer, who says she still hadn’t come before he left at 8:00. A little investigation turns up this glorious moment of stupidity.

Turns out, the customer had come in at 8:20 to pick up her groceries. The customer service clerk on duty at the time was new and had absolutely no idea what to do with the order. Fair enough. Rather than telling the customer that she couldn’t process her order and that she had to come back the next day when someone was here to help her, the clerk decided to just give her her $300 grocery order for free!

The manager tells us that since it is our order, it is our problem, and we are responsible for getting payment from her. We are told to call this customer every hour to tell her to come back and pay. We do, but we still have not made contact before my shift ends, and I leave with a $300 headache. She does come in after I leave, but can’t pay then for some reason, and comes back the day after that to pay.

Now, if we have EBT orders, we have to run them through the register and suspend the transaction until the customer comes. What really tickedc me off, though, was when my manager said that the closer should have stayed late, because the customer showed up twenty minutes after he left. If a customer still has not picked up their order by 8:00, odds are they will pick up the next day. We will occasionally stay past close to get a head start on the next day, but that is usually only around the holidays when we know we will be swamped. Otherwise, 8:00 means we punch out and leave for the night.

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Unfiltered Story #162058

, , , | Unfiltered | September 7, 2019

It’s been raining in our town for days. It was also raining this evening.

I walked into our local grocery store, and went to grab a cart. Two young ladies were also grabbing a cart.

The second one says, “Eww, why are they all wet?”

The first one glances at me, looks back at her friend, and says, “I think it’s because of the rain.”

First one looks over at me again, and I say, “Yeah, that was my first guess, too.”

Unfiltered Story #162054

, , | Unfiltered | September 6, 2019

Customer: Can I return this here?
Me: That doesn’t look like one of our brands, did you–
Customer: I bought this at [Competitor]. Can’t I return it here?
Me: No, sorry.
Customer: But aren’t you guys the same company?
Me: No, they’re our competitor.
Customer: But I want to return it here!
Me: Would you return something you bought at Walmart at Target?
Customer: No…

Unfiltered Story #162046

, , | Unfiltered | September 5, 2019

(language racism warning)

Customer was upset about his key not functioning. Manager (also locksmith) confirmed key was correct and there was a problem with the lock that customer said was recently replaced somewhere else. Customer than said “Those Juilos didn’t do their job right. I should have known not to trust those spicks.”

At that point I looked at the manager and said “see ya” and left the register and went downstairs. I’m glad he (manager) was there, as I would have ordered that jerk out of the store as a trespasser and called police if he didn’t comply. I can’t fathom that there are such stupid and evil people in an organized society, without any dignity or respect for those around them.
BTW I am not even Hispanic, I’m just a white guy, I just F*in hate racists.