Me: “Hi, I understand that you’re having problems with your delivery.”
Customer: “Yes, your stupid SOB driver won’t deliver to my apartment. I saw him through the window and thought he’d be right up, but he never came up.”
Me: “Ma’am, I see that you live in an apartment complex, is there a security code or call box on the gate that the driver would need to use to gain access to your complex?”
Customer: “There isn’t a call box or a gate code. The gates stay locked all day.”
Me: “Well, without a gate code or a call box at the gate, my driver can’t get through to your gate. Furthermore, if you saw him outside of the complex, why didn’t you go out to greet him?”
Customer: “That’s not my problem. I shouldn’t have to leave my apartment to get my package. It’s your job to deliver it to my door.”
Me: “Actually, it is your problem if you’d like to receive your package today.”
Customer: “You can’t speak to me like that! I demand to speak to your supervisor!
Me: “Ma’am, I am the supervisor. I also dispatch to the driver to reattempt delivery to your address.”
Customer: “I still don’t see why I have to do half of your job. You’re the delivery company.”
Me: “No problem, ma’am. We’ll bring it back to the building tonight and we’ll try it again tomorrow. If we can’t reach your door tomorrow, then we’ll try again a third time and after that, if it gets sent back to the shipper, you’ll have to address it with them.”
Customer: “NO! NO! NO! Fine! I’ll prop the gate open. It’s medication that I need today!”
Me: *looks in system — it’s Victoria Secret*
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