Bagfuls Of Drama

, , , | Right | September 18, 2018

(I’m waiting in line at a bookstore that has recently started charging 20 cents for plastic bags. The customer in front me is a lady in her 60s.)

Customer: *rants about the store charging for plastic bags* “I think the store should at least offer paper bags as an alternative, free of charge.”

Cashier: “It’s all about protecting the environment, and the impact of paper bags on the environment is comparable to the one plastic bags have.”

Customer: “What’s this world coming to? It all boils down to, ‘If you want to save the planet, kill yourself.’”

Cashier: “Well, do you want a bag or not?”

Customer: “Sure.”

A Bad (Bar)Code Of Conduct

, , , , | Working | September 12, 2018

(I have a coworker that was hired a year after I was, but she is twice my age. That makes a difference with some people more than experience with the actual job. She also has a tendency to never admit when she is wrong, constantly chats with customers — by “chats” I mean she talks with them for over an hour while other people do her job for her — and simply believes she’s always right. It is a very busy day, and I am constantly helping out at the register, ringing up customers, answering questions, or helping to bag items, all in the interest of getting people checked out as quickly as possible. Some of our items are so small that we can’t put a barcode on them. When that is the case, we usually print a barcode either on a sheet of paper by the register, or on the counter at the register so we can quickly scan it and go on our way. I notice that my coworker is looking at the paper for something to scan.)

Me: “Hey, [Coworker], what are you looking for?”

(She doesn’t say anything, and she is hard of hearing, so I think maybe she doesn’t hear me.)

Me: “What are you looking for? I might know where it is.”

Coworker: *glares at me* “I know what I’m doing! I don’t need your help! You don’t need to hover; you’re making me flustered.”

(While she is yelling, I glance over at the customer and see what they have; it is a simple ID holder that you can fix to a lanyard. I know where that barcode is on the counter, and I also know it’s not on the sheet she’s holding.)

Me: “[Coworker]…”

(But she’s not done.)

Coworker: “I’ve worked here 30 hours a week for the past three years; I know how to find things. I worked at the 50%-off sale for eight hours. I know what I’m doing.”

(At that massive sale a year ago, I worked the exact same number of hours she did. Anyway, [Coworker] scans a barcode on the sheet of paper, but it’s obviously the wrong one, as she’s ringing up the item as $7 when it’s really 50 cents.)

Coworker: “That’s wrong.”

Me: *points down to the correct barcode* “Because that’s the right one.”

Coworker: “I’ve never seen that! How long has that been there?”

Me: “Only about five years, but hey, you said you’ve been here three years; clearly you know everything.”

(We didn’t speak the rest of the day, and I didn’t help her out at the register at all. I figured if she was so determined to yell at me for help then she could just drown on her own.)

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Special Order Of The Book: ‘The World Revolves Around Me’

, , , , | Right | September 6, 2018

(We are a small bookstore, but it is Christmas season, and we have literally dozens of special orders coming in everyday. I spend the morning calling 45 customers telling them that their orders have come in. Around noon, a lady walks in:)

Me: “Hi, can I help you?”

Customer: “You called me about my special order and said it came in?”

Me: “Yes, let me grab that for you. What is your name?”

Customer: “Excuse me?”

Me: “Your name, so I can get your order.”

Customer: “I just talked to you an hour ago.”

Me: “I’m sorry, I called lots of people today. If you could just—”

Customer: *interrupts furiously* “I JUST talked to you. What is wrong with you?!”

Me: “Yes, I’m sorry, but I called lots of people an hour ago. If you just tell me your name I can go get your book.”

Customer: “I cannot believe this. You just called me and you already forgot?!”

(The customer absolutely refuses to give me her name. I grab a random special order from the shelf behind the counter and hold it up.)

Me: “Is this it?”

Customer: “NO!”

(We did this sixteen more times until I randomly grabbed her book.)

Bridge Over The River Why?

, , | Right | September 5, 2018

(A woman comes in to the bookstore, I’m at the desk with another customer. She “peeks” into our space and says she just has a “quick question.”)

Customer: “Where is the Bridge book?”

Me: “I don’t know offhand; I will check after I’m finished with this gentleman.”

(She storms away towards our register. A coworker asks:)

Coworker: “Do you think she wanted this? *holding one of the many “summer bridge activities” books we sell*

Me: “No idea.”

(I see the woman storming out of the store (you can tell when they’re storming) and flag her down. She stomps over to us.)

Me: “Is this the [Activity Book] that you wanted?”

Customer: “NO. I want the required summer reading book for Junior High.”

Me: “Oh. A Long Walk to Water?”

Customer: “Yes!” *sneers*

Me: “Hmm, no bridge in the title.”

Deaf Becomes Her

, , , , , | Romantic | August 30, 2018

I heard this story from a bookstore clerk. He told me he had been working in the bookstore for a couple weeks when, on a Saturday morning, this couple came in. The wife started browsing the shelves, while the husband, a French gentleman, stood by the counter chatting with the clerk. When the wife came back to speak to the husband, the clerk noticed how rude she was, speaking loudly, almost screaming at him.

Later, he talked about the couple to the bookstore owner, saying how impressed he was with the husband, who had a very interesting and intelligent conversation, and the wife’s manner, mainly the way she yelled at him. The owner said, “Oh, that’s my friend, Mr. [Friend]. His wife is annoying as h***, so to avoid as much conversation with her as he can, he pretends to be deaf.”

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