A Scrabble To Get The Scrumble

, , , | Right | February 23, 2018

(We are a fairly small bookstore.)

Me: “Welcome! Is there a book you would like to purchase?”

Customer: “Yes, please! I can’t remember exactly what it was called… um… Something like… Scrabble?”

Me: “Well, Scrabble is a board game, but we have the children’s book Scumble, by Ingrid Law.”

Customer: “What? You stupid b****, I’m looking for the book Scrabble, not a board game.”

Me: “Well, ma’am—”

Customer: “I can’t believe you think I’m so stupid to the point where I can’t tell a game from a book! Ugh!”

Me: “Ma’am, are you buying this for a friend?”

Customer: “Yes! Here, let me get my son to send a picture of the book.”

(A minute or two goes by, while she gets a picture of the book.)

Customer: “Here it is!”

(She shows me a picture of “Scumble” by Ingrid Law.)

Me: “Ma’am, this is the title of the book I just told you we had in stock.”

Customer: *sputter* “But… but… Whatever! Just give me the God-darned book!”

That’s Harassment In Anyone’s Book

, , , , , , | Working | February 22, 2018

Some time ago this customer came into the campus bookstore where I work. He stared at me uncomfortably as I rang up his textbooks, but I thought nothing of it after. Then, he started showing up more and more to buy smaller things like pencils, etc., and he’d always go to my register despite there being empty lines at others.

One day he came in again and stared at me, as he always does. Twenty minutes after he left there was a phone call at the register. I answered and immediately recognized his voice. He asked me horrible sexual things. I hung up and told my manager. We figured he might call again and waited. I saw the same number come up and pointed it out to my manager. My manager answered the phone this time, threatening to call the police.

Campus police were called, and the responding officer had me fill out a report. By the end of it, the officer claimed there was no solution, because banning the guy from campus “wouldn’t be fair,” since he’s a paying student. I’m a student, too, and am forced to see this kid from time to time. My manager, however, made sure he’s at least not allowed in the store.

Thievery Is On The Cards

, , , | Working | February 20, 2018

(I happen to have a gift card from a bookstore; however, I’m not really sure whether I’ve spent it or not yet, because I’ve had it a long time. Since I need to pick up some things, I just decide to get it checked out in the store.)

Employee: “Hello! Did you find everything okay today?”

Me: “Yeah. Also, can you check how much money is on this gift card for me, please, before you ring me up? I don’t know how much is on here.”

Employee: “Sure.”

(She checks and immediately says it’s empty. After that, she becomes almost hostile, and is adamant on keeping the “empty” gift card.)

Employee: “There’s nothing on it; you should just get rid of it!”

Me: “Um, no, thanks. I’m just going to take it back, please.”

(She hesitated, but gave me the card back, and I bought my things with my own money. When I got home, I tried to see if there was another way to check the card, and there was a number on their website. I called, and the representative told me that there was still $92 on the card. After that, it just seemed like the employee wanted my card for herself. I haven’t been back to that location since.)

It Was Worth The Trip

, , , , , | Hopeless | February 8, 2018

(I have been working at the same bookstore for three years, but I have a terrible memory for faces and names. Customers remember me much more frequently than I remember them. One day, I am very busy and overtaxed when a lady walks up to me.)

Customer: “I’m sure you don’t remember me, but I was in here last year.”

(I don’t remember her at all and cringe inwardly, waiting to hear what her complaint is.)

Customer: “You recommended this travel guide to me, and I had the most lovely vacation! I just wanted to let you know.”

Me: “Oh. Uh, thank you! People never come back and tell me when something was good.”

(She left with another travel book.)

Almost A Recipe For Disaster

, , , | Right | February 8, 2018

(A customer walks up to the register with a cookbook.)

Customer: “Can you please tell me how many recipes are in this cookbook?”

Me: “Um…”

(I look at the book and don’t see a specific number anywhere, so I point to the table of contents.)

Me: “This many.”

Customer: “Okay.” *proceeds to count out the number of recipes in the cookbook*

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