Even Owners Have A Stupid Quota, Part 2

, , , , | Right | May 12, 2008

(A customer spends about 15 minutes asking every employee where to find the 9 inch taper candles that she bought the last time she visited the store. All the while, she is holding onto a 10-inch taper candle. Our store has never carried a 9-inch taper candle–they only come in 6, 8, 10, 12, and 15 inches. The store owner is observing the customer during this whole time.)

Customer: “I want to talk to the manager!”

Manager: *who is also the wife of the owner* “How may I help you?”

Customer: “I know I bought 9-inch taper candles here before. Show me where they are located.”

Manager: “I am sorry, but we have never sold a 9-inch taper candle. They do not come in that size.”

Customer: “I know you had them! Where are they?”

(The owner reaches out and grabs the 10-inch taper from the customer’s hand. He bites off one inch of the taper and hands it back to the customer.)

Owner: “THERE IS YOUR 9-INCH TAPER CANDLE!”

Customer: *to the wife of the owner* “I want to talk to the OWNER!”

Manager: “You just did.”

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