Outside Voice, Waiting Outside

| Canada | Right | March 19, 2014

(I have just transferred down the road to another shop in our coffee chain, after the one I used to work at cut down on its employees. It is very busy. A man walks up to the drink counter, takes a drink, and walks away. All of a sudden, a customer who had been sitting at a table runs up towards one of my coworkers and starts yelling.)

Customer: “I’ve been waiting and waiting and waiting and you f****** haven’t made my drink! This is f****** horrible service! I have a f****** meeting in a few minutes, and I need my f****** coffee!”

Coworker: “Sorry, but the order list says that we did make your drink. Are you sure it’s not up there?” *gestures to the table full of drinks*

Customer: “OF COURSE I’M SURE! I think that you’re f****** ignoring me! That or you drank my drink. B****, make me another drink or I’ll sue! This is s***** customer service. You should be f****** fired!”

(At this point my coworker is at the verge of tears. She is new, and just old enough to get a job.)

Me: “Excuse me, ma’am, but didn’t you do this at the other [Coffee Shop] down the street? I distinctly remember you yelling at us for not making your drink while your boyfriend waited outside with the exact same drink in his hand.”

(Sure enough, when we looked out the window the same man was out there, holding the drink.)

Customer: *turns beet red, stammers something, and runs off*

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The Manager Has To Wake Up And Smell The Coffee

| West Yorkshire, England, UK | Right | March 12, 2014

(We are having a meeting about how many errors we are making on our tills. When we explain why these are happening, our boss seems to think we are all idiots and decides to spend a few hours watching what we do, starting off by showing us how to use the till properly.)

Customer #1: “Can I have a medium latte please?”

(My manager makes the drink and processes it on the till without a problem. I’m the first to go on the till afterwards.)

Customer #2: “Yeah, can I get a medium skinny latte.”

(I make the drink, process it on the till, and tell the customer the price which is also written on the menu board behind me.)

Customer #2: “Sorry, I don’t have enough. Can you make me a plain latte?”

(I make the second drink for the customer and process this on the till, but it goes down as an error which causes my manager to glare at me. I tell the customer the new price.)

Customer #2: “Yeah, I don’t have enough for that either. Can I have a tea?”

(I make a third drink and re-process this on the till making another error. The customer finally pays and leaves.)

Manager: “Yeah. I’ll just tell head office this town is full of idiots…”

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Mugged Of Their Green Credentials

| NJ, USA | Working | March 11, 2014

(There’s a coffee shop in the library on my college campus. There are signs advertising a school mug as a way to be more green, by using fewer paper cups. My friend goes there one day with one of these mugs.)

Friend: “I’d like a [coffee].”

Cashier: “That’ll be [price].”

Friend: *handing over payment card* “I have one of these [College] mugs. Do I give it to you to fill?”

Cashier: “Oh, no. You fill the mug yourself after we give you the drink in one of the paper cups.”

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Butter(beer) Them Up

| Cincinnati, OH, USA | Right | February 21, 2014

(I run the anime club at my school, and we have had to relocate to the coffee shop a couple blocks away.)

Barista: “Hi! How can I help you?”

Friend: “Hi! I would like to order one large mocha!”

Barista: “Under what name?”

Friend: “Hmmm… how about Hermione?”

Barista: “Okay!”

(15 minutes later…)

Barista: “Hermione Granger! Ten points to Gryffindor!”

Friend: *speechless, then breaks out laughing* “That was the best thing ever!”

Barista: “I drew a little surprise on the back of the cup!”

(It was a drawing of Hermione’s cat!)

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A Latte Attitude

| San Antonio, TX, USA | Right | February 6, 2014

(It is the middle of summer with temperatures climbing into the triple digits.)

Me: “Hi! Welcome to [Coffee Shop]. What can I get started for you today?”

Customer: “One large chai tea latte.”

Me: “Alright, no problem. Would you like that hot or iced today?”

(The customer stares at me.)

Customer: “Chai tea latte.”

Me: “Yes, ma’am. Iced or hot?”

Customer: “Latte!”

Me: “Yes, ma’am. The chai tea latte comes iced or hot, and—”

Customer: “Christ! Latte means hot! Do they teach you nothing?! Just give me my chai latte!”

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