Customer: “Do you sell any other calling cards here?”

Salesperson: “No, just the ones on that rack. Sorry.”

Customer: “I need to call the States and I don’t want to get charged for long-distance! I need a card that can call from Canada to the US!”

Salesperson: “Those calling cards can call to the US.”

Customer: “But it says they only work in North America!”

This story is part of our 3rd Terrible At Geography roundup!

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(At the security checkpoint, I observed a man walking up to the checkpoint with his luggage and a Tupperware container full of soup.)

Agent: “Sir, you can’t take that beyond this point.”

Customer: “But it’s my soup!”

Agent: “Sir, you can’t take a container bigger than three ounces.”

Customer: “But it’s my soup!

Agent: “I’m sorry, but you either have to eat it here or throw it away.”

Customer: “But… it’s delicious food!”

(Note: we deal with the airline employees.)

Me: “Customer service, this is [My Name]. May I have your file number?”

(The airline employee gives his file number, and I verify his information is correct.)

Me: “How can I help you?”

Airline Employee: “Promise you won’t laugh.”

Me: “I’ll try, sir.”

Airline Employee: “I’m calling to report that a customer relieved himself in one of the Electronic Check-in Units. I need to ask for a tech to come out and make sure there’s no damage to the computer.”

Me: “Oh, my gosh, of course. Where in the airport is the machine?”

Airline Employee: “It’s near Gate 27. We call it Irregular Operations because that’s where — no pun intended — the customers have to go to get their tickets when they’re pissed off.”

Me: “Well, sir, I’m writing this up as being water damage that the tech will need to check out. Is there anything else I can do to help you?”

Airline Employee: “You got any Febreeze?”

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(While passing through airport security, a passenger’s bag needs to be pulled because the x-ray operator sees an obvious big bottle of water when the limit is 3.4 oz.)

Me: “Whose bag is this?”

Passenger: “Oh! Oh! Oohhh! It’s mine! Is there something wrong?”

Me: “I just need to take a quick look inside, ma’am. This shouldn’t take more than a couple of minutes.”

Passenger: “Well, hurry. I think they’re boarding my plane.”

(I open her bag and find the bottle almost immediately. She gasps as I pull it out.)

Me: “Ma’am, I’m afraid you cannot have this beyond this point.”

Passenger: “Why not? I just bought it, and it’s unopened!”

Me: “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 oz in your carry-on. If you’d like to, you could–”

Passenger: “But that’s not a liquid!”

Me: “Excuse me, ma’am?”

Passenger: “It’s not a liquid! It’s water! W-A-T-E-R! You know, H-2-O? For the love of God, don’t they hire anyone with more than a grade school education for security?”

This story is part of the Customers-Who-Don’t-Understand-Science-themed roundup!

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(A teen girl walks through security and collects her belongings.)

Teen: “Excuse me, sir, what did you do with my purse?”

Worker: “I’m sure it came through, ma’am, just look around for it.”

Teen: *in a condescending tone* “Sir, I would appreciate it if you would find my purse that went through YOUR machine that YOU lost. That’s your job you know, now reach up in the machine and feel around for it.”

Worker #2: “Umm, your purse is on your arm.”

Teen: “Oh…” *walks away*

This story is part of the Totally Unobservant Customers roundup!

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