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    5 Stories Of Customers Boldy Going

    | Not Always RightNot Always Right | Roundups

    Weekly Roundup: 5 Stories About Customers Boldly Going! The Final Frontier of customer service…

    1. Star Trek Names: The Next Generation (5,717 thumbs up)
    2. Fish Trek 2: It All Goes Downstream From Here (4,912 thumbs up)
    3. In Spock We Trust (2,527 thumbs up)
    4. Klingon To The Hope Of A Ticket (10,233 thumbs up)
    5. Hailing Frequencies Open But Nobody’s Home (2,844 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

    Her Logic Isn’t Adding Up

    | IN, USA | At The Checkout, Crazy Requests, Math & Science

    Me: “All right, your total comes to $26.48. Will that be cash, check, or card?”

    Customer: “Card, please.”

    (We finish the transaction. When I hand the customer her receipt, she squints suspiciously at it.)

    Me: “… Um, is something the matter?”

    Customer: “That doesn’t sound right. It’s too high. You must have overcharged me.”

    Me: “Well, let’s take a look at your receipt. This item was about $10, these two were $5, this was $3, and this was $1. And there was sales tax, too. It can add up quickly.”

    Customer: “I don’t believe your math. You overcharged me! This is way too much for what I bought.”

    (I pull out a calculator and add each item’s exact price together. I also calculate sales tax and add that to the total, which comes out to $26.48, the exact amount she paid.)

    Customer: “No, you added wrong! I don’t believe your math!”

    (I add everything again, slower.)

    Customer: “I don’t believe your math!”

    Me: “I don’t know what to tell you, ma’am. I’ve just proved to you that I charged you the correct price. If you’re not happy with your purchases, you can return them here.”

    Customer: “No, I need these things. I’ll take them even though you overcharged me!”

    Not Reassuring To Those Doing Insuring

    | OH, USA | Extra Stupid, Money

    (I work for an insurance company. Sometimes we issue customers a card with funds for things like hotel and food. While our call center is there 24 hours, we have limited access, particularly to information relating to payments and funds. As these things are rarely ever an emergency we’re asked to transfer the calls to the claims associate, who is typically out on Saturday.)

    Customer: “I got a credit card from your company that I can’t access. And I can’t reach the adjuster.”

    Me: “Okay. It’s Saturday today and I don’t think anyone is in.”

    Customer: “You guys should have a phone number somewhere where I can call and get the pin number. Or have it on file or something.”

    Me: “I’m afraid we don’t. Was there not a letter with that card that had that information?”

    Customer: “Yeah, but I threw it away!”


    , | Fort Collins, CO, USA | At The Checkout, Extra Stupid, Food & Drink

    (Two girls order a foot-long and split it. One of them wants mayonnaise and the other one doesn’t.)

    Coworker: “Do you want me to wrap this as two six inches?”

    Girl #1: “No, thanks.”

    (They take the sub and leave. About four minutes later, they walk up with a bite taken out of one half.)

    Girl #1: “You didn’t put mayonnaise on my half.”

    Girl #2: “You put mayonnaise on my half.”

    Me: “Did you try swapping them?”

    (The girls blink, look at themselves, and then at me.)

    Girl #2: “Oh, my God. I’m an IDIOT!”

    Girl #1: “I’m SOOO sorry for this!”

    (They walk away laughing.)

    Incheon Further Away From The Answer, Part 5

    | AB, Canada | Extra Stupid, Hotels & Lodging, Language & Words

    Me: “Can I help you?”

    Customer: “Yes I would like to check in please.”

    Me: “Of course, ma’am. A single room is $89.00 plus tax.”

    Customer: “Oh, okay. I’ll take it.”

    Me: *using the computer to put her information in*

    Customer: “So, are you Japanese?”

    Me: “No, I am Korean.”

    Customer: “Chinese?”

    Me: “Korean.”

    Customer: “That’s like Chinese, right?”

    Me: “No, ma’am.”

    Customer: “It’s like Japanese, then?”

    Me: “No, it’s Korean.”

    Customer: “Oh, okay. So what language do you speak? Chinese?”

    Me: “Korean.”

    Customer: “Japanese?”

    Me: “Korean…”

    Customer: “That’s like Chinese?”

    Me: “No. Korean.”

    Customer: “Like Japanese?”

    Me: “No, it’s like Korean. It’s different from Japanese and Chinese.”

    Customer: “Oh, Korean… I see! Don’t you learn something everyday?”

    Incheon Further Away From The Answer, Part 4
    Incheon Further Away From The Answer, Part 3
    Incheon Further Away From The Answer, Part 2

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