Getting Owned By The Owner, Part 14

, , | Right | May 24, 2021

I’ve basically grown up in my dad’s electrical store and work there now that I’m old enough. My dad has been sick and I’ve been in charge for a few days, and we have decided to close for stock take. A customer comes to the locked door and bangs on it.

Customer: “Why are you closed? What’s happening?”

Sales Employee: “We’re closed today for stock take.”

Customer: “You’re lying! I spoke to the owner yesterday and he told me to come.”

My dad hasn’t been to work the whole week.

Me: “The owner told you to come?”

Customer: “Yeah, he did. It’s my granddaughter’s birthday and I really need coloured globes; I came from really far.”

Me: “Are you sure, sir? We’re closed and aren’t serving today.”

Customer: “Yeah, he was wearing [description of what my dad usually wears].”

Me: “He’s actually sick and hasn’t been to work all week, I’m sorry.”

Customer: “He was here! Are you calling me a liar?!”

He starts ranting about how I’m lying, he’s going to get me fired, and he personally knows the owner, etc.

Me: “Sir, I can 100% assure you that my dad has been sick at home the past week and hasn’t even left his room. Would you like me to call home?”

He turned around and abruptly walked away.

Getting Owned By The Owner, Part 14
Getting Owned By The Owner, Part 13
Getting Owned By The Owner, Part 12
Getting Owned By The Owner, Part 11
Getting Owned By The Owner, Part 10

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Not Quite The Photo Finish You Wanted

, , | Right | April 4, 2021

I work in customer care for a large manufacturer that makes a variety of food items. Sometimes if food is stored incorrectly, or for too long, or in negative environments, it can be affected by insects.

Customer: “Hi, I bought this [item] yesterday and it has worms. What are you going to do about it?”

Me: “Hello, sir, we are so sorry to hear that! I can definitely assist you further; we just need a few details in order to proceed. If you can provide me with your email address, I can send you a mail asking for further details like which store you got it from, photos of the affected food, and batch details so we can see what is going on and trace when it was made.”

Customer: “What? I don’t want to touch it! Why don’t you come here and look at it, instead?”

The customer is at least four hundred miles away, and even though we have agents, it’s a bit silly to drive out all that way to look at a $5 item when the customer can easily give us these details.

Me: “I’m sorry, sir, I’m unable to come out and look at it myself, but if we can have these details, I can have your concern raised with our team, and send you a replacement [Item].”

Customer: “No! I refuse to touch it and take photos. I don’t know what has contaminated it. It’s a health risk to myself and my family! But I will be taking a lot of photos to put all over social media and Whatsapp, so people know what a terrible product you have and how you refuse to help me!”

Me: “Apologies, sir, if I’m understanding correctly, you don’t want to take a single photo for me to assist you further, but you would like to take a variety of photos to put over social media, to say we won’t help you?” 

Customer: “Yes! You are being difficult and putting me at risk, so I’m going to put it all over social media and Whatsapp!”

Me: “Well, sir, if you don’t have an email address and would prefer sending it over SMS, instead, we do have an office number and a Whatsapp number that can be used.”

Customer: “No, I don’t have a Whatsapp number. I can’t do that. You just refuse to help me. I’m going to record this conversation so I can put it on social media, too! This is terrible service!”

He just said that he has Whatsapp, and now he doesn’t?

Me: *Pauses* “All right? Well, if you can give me any information over this call, I should still be able to assist you further. It’s no problem at all. Whichever is easiest for you.”

What followed was a fifteen-minute call while the customer held the [item] in his lap to read all the information I required and gave me his address to send the replacement [item], instead of taking a photo of it to send to me. I’m still confused about the whole ordeal.

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There’s No Accounting For The Stupidity Of Some People

, , , , | Working | March 22, 2021

About two years ago, I finally got my first job after five years of searching. I admit, I was a bit naive about how the world worked. After accepting the job, one of the things I needed to do was get a letter from my bank. It basically confirmed that I had an account with them and my identity matched. It also had my account number for my employer to transfer my salary without any compromising information. Getting the letter was easy, in and out, and I handed it in at work. Easy peasy, right?

Wrong. Payday comes. The morning of payday, I check my account because my first salary is exciting… only there’s no money. Maybe they only pay salaries at midnight? Okay, I will check the next morning. When I check, there’s still no money, so I ask the other people who started with me. They have all been paid.

Now I’m getting antsy. I send an email to the Human Resources lady to make sure I’ve actually been paid. She is very friendly about it.

Human Resources: “Yes, I can confirm that you have been paid into the account on the letter provided by your bank.”

Since a bank is supposed to know about banking and bank accounts, it never occurred to me that their official letter would be wrong. So I compare the account number on the letter to the account number on my banking app… and they are completely different.

That Saturday, my mom takes me back to the branch that gave the letter and I manage to get the same employee as last time.

Me: “The account number on this letter you gave me is wrong. We need to get it fixed so I can get my salary.”

The employee notices that she was the one who completed the letter and immediately becomes defensive.

Employee: “No, the number is definitely correct.”

I decide that I’m not going to get worked up or angry because mistakes do happen. But her attitude is starting to annoy me.

Me: “No, it is not correct.”

She loads up the account number on her computer and points at the screen.

Employee: “See? It’s correct. There’s your charge for Lotto and airtime and there’s your salary.”

Me: “Um… no. That account number isn’t right.”

Still, she treats me like I don’t know what I’m talking about, so I try another way.

Me: “I don’t play Lotto and that airtime charge is not my carrier.”

There’s an awkward pause as she finally realizes that the number is not for my account, which means my salary is sitting in someone else’s.

Then, she asks a question that still annoys me years later.

Employee: “Can’t you just ask your employer to reverse the charge and pay you again?”

I don’t answer because now I’m freaking out. Would that be possible? Who would I ask? Would they fire me over this? Am I going to lose my job after a week because this woman screwed up?

My mother suddenly leans in irritably.

Mother: *To the employee* “This is your mistake! You fix it!”

The reason why she wanted me to fix it? She didn’t want to call her manager and admit the mistake and get in trouble. I got the feeling this wasn’t the first time this had happened. So, the manager got involved and, despite her obvious annoyance with her employee, took over and treated my mother and me very respectfully.

She apologized for the mistake many times and phoned the gentleman whose account now had my money to authorize a transfer. The gentleman had seen the money and knew it wasn’t his, so he didn’t spend any of it — something I will be forever grateful for.

They transferred the money into my account and got me a new letter with the correct account number this time. Everything was right with the world again.

How did this happen in the first place, you might ask? The branch uses a template for the letter, so the employee only needs to fill in the account number and date and then print it. The employee would put in the number, save the document, and close it. In my case, she didn’t delete the numbers correctly from the previous person. So, lesson learned: always double-check your paperwork.

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A Bad Idea For So Many Reasons

, , , , | Healthy | February 16, 2021

I’m training a colleague to work in a lab for rapidly spreading diseases. The standard operating procedures are slightly different than for some of the other germs we usually work with, including wearing extra Personal Protective Equipment on top of the usual kit. As we are about to exit…

Colleague: “I want to watch you disrobe.”

Me: “I think the word for PPE is ‘doff.’ ‘Disrobe’ sounds like we’re about to have sex.”

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Love The Way His Brain Is Fireworking

, , , , | Right | December 30, 2020

I am waiting to board a plane on 30th December, sitting next to a family.

Young Boy: “I’m glad we’re not flying on the 31st.”

Mum: “I’ve flown on the 31st of December before. There’s nothing wrong with it.”

Young Boy: “I don’t want to get hit by a firework.”

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