The Warranty Is Taking A Commercial Break

, , , , | Working | May 10, 2019

(It’s 2018. I am on the phone with the warranty company for some parts I had replaced on my truck. Last October, I had a starter module replaced, and the replacement part was faulty, causing my truck to die on the interstate.)

Me: “Hello. I am calling about a warranty on the starter module. It failed. What info do you need me to send you to get my refund?”

Company Rep: “We will need the original receipt, the receipt for the replacement, and your address and contact info. Please email this to [address].”

(I do so.)

Me: “So, when will I receive my refund?”

Company Rep: “About three to four weeks after we process the request.”

(Three weeks pass and I receive a letter in the mail. The letter, in short, states:)

Letter: “Due to your vehicle being a commercial vehicle, we will not be honoring the warranty on the starter module.”

(Of course, I contact the warranty company, enraged by their claim.)

Me: “What makes you think my truck is a commercial vehicle?”

Company Rep: “Ma’am, the address on the two receipts do not match.”

Me: “Yes, they don’t match because I used my father’s mechanic and he accidentally put my dad’s address on my receipt. I can get that fixed and resubmit the receipt.”

(My dad and I still have the same last name.)

Company Rep: “We will not accept the receipt as it will be a forged document.”

Me: “Get me your manager.”

Company Rep: “My manager is in a very important meeting and cannot be disturbed.”

Me: *absolutely ready to lose it*

Company Rep: “He will call you back.”

Me: “I do not believe you.”

(I contact the original mechanic that did the work. He is confused as to why they would deny the claim under “commercial vehicle,” as that is not a disqualifying factor on the warranty. He puts me in contact with their company’s direct representative for the warranty company.)

Mech Rep: “Hello. I was informed your warranty claim was denied. Can you tell me what the letter said?”

Me: *reads letter*

Mech Rep: “That doesn’t make any sense; there is no commercial vehicle clause in the warranty.”

Me: “I know, but do you know why it’s really stupid?”

Mech Rep: “No.”

Me: “My truck is an ‘89 Silverado, making it almost thirty years old. Nobody in their right mind would use a classic as a commercial vehicle. Also, the warranty company never called me back, and it’s been a month.”

Mech Rep: “I will take care of this.”

(Two weeks later, I received a check for the full amount.)

Unfiltered Story #141839

, , | Unfiltered | February 26, 2019

So, I am a woman who worked at a very popular auto parts chain, selling parts. Men (most) think WOMEN don’t know anything about auto parts…
So, I answered the phone to hear a man, sounding quite irritated. I was (almost) glad he didn’t ask to “speak to a man”, as quite a few DO ask this. Anyhow, here’s how the call went:

Me: (auto parts store name) how may I help you?

Man: yeah, I think I need an alternator for my truck, how much is it?

Me: ok, what’s the year, make and model of your truck?

Man: 1994

Me: okay. The make and the model?

Man: (irritated) I just told you, it’s a 1994!

Me: yes sir, but I need the make and model. Is it a Chevy, Ford, Dodge…?

Man: it’s a 1994

Me: yes sir, that’s the YEAR, but what kind of truck is it? Make? Model?

Man: IT’S A TRUCK!! A 1994!!

(This went on for a while before he got upset and hung up on me, because obviously women don’t know anything about cars)

Blinker And You’ll Miss It

, , , , | Right | February 8, 2019

(There’s a lot of construction near our store, and to head north, there’s a lot of zig zags to get where the drivers need to be. I get a call from corporate about a complaint that’s on the line.)

Caller: “Your driver is awful!”

Corporate: “What’s the problem? I have the truck pulled up and the manager on the line.”

Caller: “She’s abusing the blinker!”

Me: “Huh?”

Caller: “She keeps using her blinker! All the time!”

Corporate: “So, your issue is the driver is using the blinker? Is she using it prior to turns or lane changes?”

Caller: “Yeah, but there’s no need to use the blinker! She’s just being annoying!”

Corporate: “Ma’am, our drivers are obligated to follow all local, state, and federal traffic laws.”

Caller: “There’s no need to use the blinker!”

Me: *hearing road noise* “Ma’am, are you driving right now?”

Caller: “Of course, you f****** moron! How else can I see your idiot driver?”

Me: “Ma’am, in [Location], it’s illegal to use a cellular phone while operating a motor vehicle.”

Caller: “F*** you! Of course you defend your s***ty driver!” *hangs up*

Me: “So, the issue was [Driver] was following the law and [Caller] wasn’t?”

Corporate: “Yeah, I’m not writing this one up.”

Get An Even Bearing On An Odd Situation

, , | Right | September 24, 2018

(The store I work at receives our stock on a Monday. By Wednesday we have finished processing it and it is all on the shop floor for purchase. I am tidying one of the aisles when a customer comes walking up to me, and asks me a question, without a, “Hello, how are you?” or anything.)

Customer: “Do you have any more sets of trailer wheel bearings out the back?”

Me: “No, sir, just what is on the shelf, I’m afraid.”

Customer: “Well, you only have three sets on the shelf! What use is that? Do you know of any trailers with three wheels?!”

Me: “Well, no, but we generally have them sent in amounts of two. It could be that another customer has purchased one set and left us with an odd number. I’m sorry about that.”

Customer: “You don’t just change one! That’s just stupid. You may as well throw the other three away, as they’re no use to anyone!” *shaking head at me*

Me: *pause* “I’m sorry, sir, but I cannot control what people do and do not buy. There is a trailer shop just up the road, though; I’m sure you’ll be able to get some there.”

Customer: *muttering as he walks away* “F****** useless c***s!”

Me: *sigh*

You Are Wrong, Part Two

, , , , , | Right | March 26, 2018

(I work for a warehouse that delivers car parts to repair shops around town. Shortly after my lunch break, I am asked by my manager to make a delivery to a customer that is known for ordering wrong parts, and for treating our employees poorly.)

Manager: “Hey, [My Name]. Can you pull these parts and take them to [Customer]?”

Me: “Yeah, no problem.”

(I pull the two parts off of the shelf and drive down the street to deliver them at the customer’s repair shop.)

Me: “Hello. How are you doing today?”

Customer: *looks at me angrily but gives no response*

Me: “Where would you like me to put these parts?”

Customer: “Put them by the d*** truck they were ordered for!”

Me: “No problem. Could you please sign for the parts? Then, I will be on my way.”

(The customer signs for the parts, and I go back to the warehouse.)

Manager: “[My Name], I need you to take this order to [Customer], ASAP.”

Me: “I just took those parts there five minutes ago.”

Manager: “I know you did, but the wrong parts were in the boxes.”

Me: “Okay, I’ll take the correct parts there now.”

(I pull the parts off of the shelf and double check that the correct parts are in the boxes before driving to [Customer].)

Me: “Hello. Here are the correct parts. I am sorry that I brought the wrong ones the first time.”

(The customer opens the box and puts the cracked part off of the truck next to it. It is clearly twice the size of the new part.)

Customer: “Does that look like the right f****** part to you?”

Me: “No, sir, it does not; however, that is the part that you ordered. The number on the box and the part match the order slip. Maybe the wrong part was ordered?”

Customer: “I didn’t order the wrong f****** part; you just don’t know how to read numbers.” *snatches order slip from my hand and compares it to the box and part*

Me: *tired of getting yelled at for doing my job correctly* “You can look at it all you want; the numbers match. Those are the correct parts you have ordered twice now. If you would like me to take them back as returns, I can.”

Customer: “Take your d*** parts. I didn’t f*** up anything. I’m going to call [Manager] and tell him how poorly you have treated a customer.”

(I get in my car and call [Manager] to tell him what happened, and that he should expect a call from [Customer] very soon. When I get back to the warehouse:)

Me: “So, [Manager], what did [Customer] have to say about me?”

Manager: “They said you are the worst employee we have and to never send you there again. After talking with them, we came to the conclusion that we do not carry the part they wanted and they ordered wrong twice.”

(Right then another order comes off the printer to go to [Customer].)

Manager: “Here you go, [My Name]. Make sure to have a nice s***-eating grin when you walk in.”

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