Unfiltered Story #137015

, , , | Unfiltered | January 18, 2019

(I’m calling body shops for a quote on a very strange request. I’ve looked online and have found one with a very excellent rating and rave online reviews so I give it a call.)
Shop: “Thank you for calling <Body Shop>, how can I help you?”
Me: “Hi, I have an unusual, custom body job I’d like to see if I could get a quote on.”
Shop: “Sure, what is it you are looking to do?”
Me: “I’m curious how much it would be to remove a moonroof from my 3 series.”
Shop: “What?”
Me:”I want to get a quote on removing the moonroof out of my 3 series.”
Shop: “A moonroof? What is that?”
Me: A little more than astonished “You know, moonroof, some call it a sunroof. The window in the roof?”
Shop: “A what roof? A window in the roof? You want a window roof?”
Me:”This is <Body shop> right?”
Shop: “Yup!”
Me: “I’m going to hang up now…”

The Temperature Of Confusion

, , , , , | Right | January 8, 2019

Customer: “I need to make an appointment for my car.”

Me: “All right, when were you looking to come in, and what’s the problem?”

Customer: “I need an oil change, but I also have an issue. Something isn’t right.”

Me: “All right, what’s the issue you are having?”

Customer: “The engine smells… hot.”

Me: “It smells hot?”

Customer: “Yes, it smells hot.”

Me: “All right, are you smelling burning? Fumes? A coolant smell?”

Customer: “No, it just smells hot hot. [Owner] will know.”

(I get this frequently: that my owner will know. Of course he remembers every person and every problem!)

Me: “Is there any way for you to describe the smell more clearly?”

Customer: “Umm… It smells hot.”

Me: “All righty. Well, I have the notes in here, and [Owner] will check out the car when it’s in.”

(I go out to the garage after to tell the guys that this woman’s car “smells HOT and that [Owner] will know!”)

Tech: “Did you ask her what cold smells like?”

Power Steering You To Another Dealer

, , , , , | Working | January 4, 2019

(I get my car serviced at the dealership, but I get my oil changed at the big box company shop near my work; it’s more convenient because I can drop my car off and walk to work instead of waiting there. I’m a female, but the regular guys don’t usually bother to bully me into getting additional services. The worker I talk to after this particular oil change must be new.)

Worker: “I’m calling to let you know your oil change is complete and you can come to pick up your car. I do want to mention that it looks like your power steering fluid needs to be changed.”

Me: “Oh, really? It’s still a pretty new car.”

Worker: “If you drive often, it can get dirty quicker than expected.”

(My car probably has about 12K miles on it.)

Me: “How much will it cost?”

Worker: “It needs to be completely flushed and replaced, so with labor, it will come to about $300.”

(I’m pretty surprised he’s pushing this on me. I decline a couple times but he insists it needs to be done immediately. I then call my dealership after telling him I’ll see him in a few minutes to pick my car up.)

Dealership: “Your car is too new to need your power steering fluid flushed. Let’s verify. How many miles are on your car? Do you experience difficulty turning your steering wheel?”

(He asks a few more questions. I give him all the info he asks for.)

Dealership: “Bring the car in when you have a chance, but I wouldn’t let them do that yet. We will take a look at the color of the fluid and see if it really does need changing.”

(I went back to the auto shop, declined once more for the $300 added service, and took my car to the dealership later that week. The dealership said the fluid was fine. I actually never had to change it up until the point that I traded that car in for a new car. I have multi-point inspections on my cars whenever I go in for regular maintenance checks with my dealerships, and nobody has ever insisted on services I don’t need. Oddly enough, I’ve always had really good experiences and honesty with car dealership service. I’m glad there are still honest and truthful people in the world. It’s just those darn big box companies that like to scam girls.)

Customers Tire Of Waiting Faster Than You Tire Of Them

, , , , , , | Right | December 18, 2018

(I’m working with my coworker on the last couple of cars we have in the shop at our tire and lube service. It is almost closing time but we have enough time to put one more vehicle in the system for a service. Only two bays are open; the cars we are working on are up on the lifts, and each have at least one tire taken off. I see a fairly elderly customer pull up in his truck to the bay doors where “No Parking” is clearly marked in all capital letters with yellow paint on the pavement. I go over to make sure of what he wants and to tell him to pull to our front door to check in.)

Me: “Good evening, sir. What can we help you with?”

Customer: “Yeah, I bought these tires from you, but the valve stems aren’t taking air well. Could you replace them?”

Me: “Yes, we can. Just pull around to our front door and check in with our service writer, please.”

Customer: “But it’s just a valve stem!”

Me: “Yes, sir but we are already working on two cars and we still have to put you in the system for a service, even if it’s free. There’s gonna be a bit of a wait.”

Customer: *becomes very irate* “But it’s just a valve stem! Can’t you just pop a new one in?!”

(Again, note we only have two bays open, cars up on the lifts with tires off. He is essentially demanding us to drop what we’re doing for PAYING customers, put a tire back on and bring one of the cars out, then to bring his truck in, take a tire off, break the tire down on one side to replace the valve stem, reseal it back to the rim, and put it back on his truck for FREE.)

Me: “Sir, you would still have to wait; these two are first.” *gestures to the cars already in*

Customer: “Where’s your manager?!”

Me: “He’s already gone home.”

Customer: “Y’all standing around doing nothing!” *gets in his truck and literally burns rubber with his tires squealing and smoking, complete with the lingering burnt rubber smell as he drives off*

Me: *turns to coworker* “We were only ‘standing around doing nothing’ as he put it BECAUSE of him. We were clearly busy before he showed up.” *shares a laugh*

(Later on, a manager from another department came over. Turned out that the customer went to complain about us. Our service writer, who saw and heard the whole exchange, went to make sure the whole story was told to the managers, and not just the customer’s side. From what the manager said, it sounded like he was about to tell only his side of the story but when he saw our service writer go to tell the full story, he left before the manager could talk to him again.)

Uses The Key Very Sparingly

, , , | Right | December 11, 2018

(The phone rings; I answer.)

Me: “Good morning. [Auto Shop]. This is [My Name]; how can I help you?”

Customer: “Hi. So, my wife just locked the keys in the car.”

Me: “Okay.”

Customer: “So, the problem is that she left the car running.”

Me: “Okay. How can I help you?”

Customer: “We have a spare key. Will that open the door?”

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