Unfiltered Story #208733

, , , | Unfiltered | September 17, 2020

(My big-box retail store is in a relatively wealthy section of town, and a lot of the customers we get are the sort who like to look down their nose at everyone. As I’m ringing up one such customer, who’s already managed to insult several of my co-workers, our cart attendant happens to walk by. For the record, our cart attendant has Mayan ancestry and has some traditional Mayan body modifications such as tattoos and gauged ears.)

Customer: “Hmph. And that guy – look at that thug. I can’t believe a reputable store in this area would allow such a person to represent them. He’s a terrible example for children, and who knows what he’s doing to people’s cars while they’re shopping?”

Me: “Sir, he’s actually a really nice guy. And besides, there are cameras in the parking lot. If anything were to happen we’d have footage of it.”

Customer: “Oh, you might think he’s a nice guy. But anyone who chooses to make themselves into a freak like that is showing their true colors.”

Me: *holding my tongue but giving the customer my best icy stare*

Customer: *oblivious to my expression* “Well, it’s a good thing you’re a proper, respectful girl. Just tell (Store) to fire him, or else I’m never coming back. Just let them know a customer wasn’t pleased with his appearance.”

(Of course I failed to pass that comment on. I’d never seen that customer before and I never saw him since, and the cart attendant continued working there for a long time afterward. I couldn’t really have said anything without getting in trouble for it, but I wish I could have seen his face if I’d told him this ‘proper, respectful girl’ has tattoos that happen to be covered by my normal uniform.)

Unfiltered Story #207951

, , , | Unfiltered | September 11, 2020

(A woman pulls into our drive-thru to order coffee. For clarification, a few weeks ago we had a free coffee promotion. Wen she finds out it is not longer valid she asks for the price and the person taking her order shares it. She then places her order and asks for almond milk as well. After she says this she instantly pulls forward, so the person taking her order can’t tell her about the 50 cent up-charge. This happened when I went to take her money and give her the coffee.)

Me: That will be (just under $3.50).
Customer: (holding her exact change) Wait what?
Me: You asked for almond milk and that added on about fifty cents to your total.
Customer: I just wanted a splash of it though.
Me: Doesn’t matter, I have to charge you for it.
Customer: Can I speak to the person who made my drink?

(At this point, I’m not going to bother the barista just because she doesn’t understand almond milk is a up-charge almost everywhere else.)

Me: I’m sorry, I’m not sure who made it. Even if it was just a little we have to charge you because you got it.
Customer: (in a huff) Fine.

(She pays, gets her coffee, and drives off. Not sure I’ve seen her since.)

Next, They’ll Be Assigned To Clean The Wings Of The Planes… In Flight

, , , , , , | Working | July 15, 2020

At my job, when the operations manager is off, I’m in charge of making the schedule that tells our employees what area they will be working in. We train our employees in every area for at least a week before we send them out on their own.

We work at an airport, so some of the areas we clean are outside and spread out from one side of the airport to the other. I’m in charge of our second shift, which starts at 2:00 pm.

Employee: “Boss lady, you need to move me; I don’t want to be outside.”

Me: “It’s where you are scheduled to be.”

Employee: “But I don’t want to be out there!”

At this point, they are whining.

Me: “I’m not moving you; you know the area.”

They ask the first shift supervisor if they can talk to them. They both walk out, and after five minutes, the supervisor comes in and gets documentation papers for the employee. After the first shift supervisor leaves, I get a phone call from our operations manager.

Manager: “I got a call from [Employee] saying you won’t move them from outside. I want them to stay out there, but let’s go ahead and move people around so they aren’t outside anymore.”

Me: “I think they are doing documentation on me for not moving them.”

Manager: “I know they are; they told me when they called. Don’t worry; they can’t get you in trouble for doing your job.”

After I hang up with the operations manager, the employee calls me.

Employee: “I’m in the chapel writing my documentations and trying to get ahold of [Human Resources Manager] and [Main Boss].”

Me: “That’s fine, but when you are done, you are now in terminal A food court.”

Employee: “Okay.”

After two and a half hours, the employee finally steps back into the office to get what they need for their area. When the employee leaves, I call the operations manager.

Me: “[Operations Manager], they just now came into the office to get their stuff; they were in the chapel for two and a half hours.”

Manager: “Really? All right, I’m going to call [Main Boss] and see what they want to do.”

Me: “Okay.”

The operations manager calls back after five minutes.

Manager: “[Main Boss] said that the employee will not be getting paid for those two and a half hours since nothing happened that required them to do documentation. I will let the employee know.”

Me: “All right, thank you.”

I think it is over until the employee comes up to me with a scowl.

Employee: “I don’t think it’s fair that I’m not getting paid since I had to be the one to get the schedule corrected after you did it wrong.”

Me: “The schedule wasn’t wrong; you just didn’t like where you were at and threw a fit.”

The employee gave me a nasty look and walked off.

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Duh-UI

, , , , , | Right | July 9, 2020

Customer: “Yes, I would like to buy insurance for me and my husband, please.”

Me: “Okay, I’m going to need some information. What are your names and current address?”

The customer gives me their information.

Me: “Do either of you have any arrests on your records?”

Customer: “No.”

I look them up on my computer and find out that the husband has been arrested for DUI.

Me: “I’m sorry, but it seems like I’m going to have to deny coverage for your husband because he has been arrested for DUI.”

Customer: “Oh, yeah. You’re not supposed to count that; it wasn’t his fault.”

Me: “Not his fault? And how is that exactly?”

Customer: “Our lawyer said that it would be expunged from his record.”

Me: “Well, it sounds like you need to get in contact with your lawyer about that before I can approve your coverage.”

Customer: “Oh, okay.” *Click*

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Unfiltered Story #199965

, , , | Unfiltered | July 8, 2020

(I’m bartending at a popular Italian restaurant during lunch. We have to-go specialists on staff but if it’s not busy I don’t mind taking an order. This particular customer is an older woman, sweet but a little loopy it seems.)

Customer: *After asking at least 10 different questions about the menu…* “I also need something for my husband. What do you think a man would like to eat?”

Me: *At a loss for words, thinking, ‘He’s your husband, lady!’* “Well, if he doesn’t like pasta, we do have some nice sandwiches available.” *Smiles awkwardly*

Customer: *Asks a few more questions before finally making a decision.* “That sounds great! Oh, and I also have a gift card I want to use!”

(She hands me a piece of paper, which is one of those e-gift cards people can purchase online and print at home. Normally that’s just fine, except…)

Me: *In the nicest tone possible* “Uh, ma’am? This gift card is for [Popular American-cuisine restaurant]. I don’t think I’ll be able to use this…”

Customer: “What?! But I know I purchased one for here! Oh well, I guess I’ll just have to go to [Other Restaurant]!”

(She then proceeds to shuffle out of the restaurant, with a free soda since I didn’t have the heart to make her pay for it. I’m left laughing and dumbfounded, certain that was 15 minutes of my life I’ll never get back.)