Unfiltered Story #146860

, , , | Unfiltered | April 11, 2019

(I work at a popular restaurant downtown, we open at 11am everyday for lunch. On the weekends we sometimes offer breakfast at 9am until 11am. This situation occurs 30 minutes before we open. There is no one in the restaurant, and I’m the only employee around.)
Me: “Hey there folks how can I help you today?”
Customer: ” Hi, we’re here for breakfast.”
Me: ” I’m sorry ma’am, we’re not serving breakfast today, it’s usually on the weekends at 9 am. We’re only serving lunch today.”
Customer:” I have this coupon for breakfast.”
( She then proceeds to shove the coupon in my face and make me look at it.)
Me: ” I’m sorry ma’am we don’t have breakfast today, it’s usually on Sundays.”
Customer:” Today is Sunday.”
Me: “I know ma’am but we’re  only serving lunch today. We had breakfast last Sunday but we closed late last night so we don’t have breakfast.”
Customer: “So I can’t use my coupon?”
Me:”No ma’am, we do not have breakfast.”
(The couple walked out confused as to why they couldn’t use the coupon for lunch.)

Won’t Give It A Rest(room)

, , , , , | Right | March 6, 2019

(My store only has one set of restrooms, near the checkouts, but there are several stalls so there’s usually not a wait even if one stall is out of order or dirty. I’m working near the back of the store when a customer approaches me.)

Customer: “Where’s your restroom?”

Me: “Up front, near the registers.”

Customer: “No, no, your restroom. Where’s the one you use?”

Me: “I use that one.”

Customer:No! Where. Is. The. Restroom.You. Use? When you don’t want to use that one? That one’s dirty!”

Me: “That’s the only restroom in the store. I can’t step away from my project right now, but if it’s dirty I can call a coworker to clean it.”

Customer: “No! It’ll still be dirty. I won’t use some filthy public restroom. I know you have an employee restroom in the back room; let me use that one!”

Me: “Um… No, there is no separate employee restroom. There is only that restroom up front. I use that one. The employees all use that one.”

Customer: “You’re lying! I know there’s one back there!”

(They ran off after that, I guess to find a non-filthy, non-public restroom. I’ve heard of customers thinking there’s infinite stock in “the back,” but this is the first I’ve heard of it also containing a sparkling clean restroom for customers who want it hard enough.)

I Won’t Stutter When I Tell You To Get Out

, , , , , | Right | February 14, 2019

(I work at a big box store, and one of my coworkers has a pretty severe stutter.)

Customer: “Excuse me. Can you tell me if you carry [Item]?”

Me: “I’m not sure, sorry… Let me ask.” *calls out over the walkie*

Coworker: “They’re, l-l-located along the w-w-wall.”

Customer: *in a suddenly nasty tone* “Well, I already looked along the wall. Is the wuh-wuh-wall something different?”

(I was shocked, but the only thing I could do was tell her, “Then we’re sold out.” Our managers won’t let us refuse service.)

Not Thinking Three-ly

, , , , , | Right | February 4, 2019

(I have worked in customer service for approximately five years, but this is my first year working fast food, and I have gotten quite a large number of customers who seem to lack basic intelligence, or at least simple math skills. Note: this happens AT LEAST three times a day. Every. Day.)

Me: “Hi! Welcome to [BBQ Store]. What can I get for you today?”

Customer: “Hi. I’d like the [three-side meat plate] with brisket. How many sides do I get with that?”

Me: “You get three sides.”

Customer: “Three?”

Me: “Yes.”

Customer: *thinks for a minute* “All right I want [side #1] and [side #2].”

Me: “You get one more side.”

Customer: “I get another side?”

(I attempt to not roll my eyes. I assure the customer that, yes, you get three sides, and no, two sides do not equal three. Thankfully, it has happened enough times to where I can see the humor in it, and I tend to mime banging my head against the brick counter, much to the amusement of my coworkers.)

Unfiltered Story #136370

, , , | Unfiltered | January 12, 2019

In my department we often help people who have booked a room through a third party. *We can’t verify that they have a room. We have to direct them back to the third party.*

Me: Let me see if I can pull up your room. May I have your Last name, the name of the hotel, and the date of arrival.

Guest: My Last name is [last name] Its at the [Hotel] and I am coming in on the 25th

Me: Ok, so [First Name]?

Guest: Yes.

*I Open the reservation to see it is a third party booking. The lady has been nice so far, and honestly I am in a good mood. so I “Slip”*

Me: “Ok so I apologize because I will not be able to verify that you are coming into [hotel] for [dates] under [guest’s name]. Because you booked through [Third Party Dealer]
Guest: “WHY CAN’T YOU HELP ME?!!?

Me: “… Ma’am I-”

Guest: “No! Let me talk to your manager. You are useless.”
*I transferred her to my supervisor… I told him what I said and he laughed. From what he told me he did the same thing. and she got mad and called the third party.*

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