New Mexico, Old Problem

, , , , , | Working | January 11, 2018

(It’s the end of the 90s, and my wife has moved from a small town in New Mexico to San Antonio, TX. She calls a bank to see if she can open an account.)

Wife: “I just moved here and haven’t gotten my new license yet. Can I open an account using my New Mexico driver’s license?”

CS Agent: “Yes, as long as you have your green card or other paperwork showing you are legally permitted to live in the USA.”

Wife: “What? I’m from New Mexico… a state in the US… one state west of here.”

CS Agent: “Oh… ummm… no, you need your Texas license.”

(So, out of country, no problem; same country but different state, FORGET IT! She has also been complimented on how well she speaks English when she tells people where she’s from.)

Has Them Dead(bolt) To Rights

, , , | Right | January 5, 2018

(I work as a concierge, so a lot of times the front desk gets the stupid people before I do. It’s almost like a filter, but since I’m just across the lobby (about 20 feet) I can hear stupid guests who should be put away.)

Coworker: “Good morning, ma’am. How may I assist you?”

Guest: “I need another key to my room. When I checked in yesterday they said I would get a master key to all the rooms I have.” *which about four or five different rooms*

Coworker: “Oh, my apologies, ma’am, but we don’t give master keys to rooms.”

Guest: “Whatever. My keys don’t work and I had this problem yesterday.”

Coworker: “My apologies, ma’am.” *hands over new keys*

(The guest walks away. A couple of minutes later the guest comes back, really frustrated.)

Guest: *throws keys on counter* “These keys don’t work either! This is ridiculous! I am spending $3500 here and this is what I’m getting?!”

Coworker: “I’m sorry, ma’am. I know this can be frustrating, but what color was it giving you?”

Guest: “Red!”

Coworker: “And is there anybody in the room?”

Guest: “I have my kids in there! They’re sleeping.”

Coworker: “Well, if you have the deadbolt on in that room you’re trying to get into, the keys won’t work. I’ll go up there with you just to see what’s going on.”

Guest: *has realization moment* “No, it’s okay. I’ll go up myself.” *walks away*

(All of us in guest services had an inner smirk, because she most likely had the deadbolt on and tried throwing the “I’m spending my money here!” card, and she didn’t come back to the lobby.)

And What’s The Name Of That Program That Processes Words?

, , , , , | Working | December 18, 2017

Highly-Trained Engineer: “What was the name of that program you told me? The one you run to get a system update?”

Me:System Update.”

(I present the engineer with a post-it note with “System Update” written, in quotes, on it.)

Highly-Trained Engineer: “I don’t need the sticky; I should be able to remember that.”

Giving Direction, Sans The Right San

, , , , , | Right | November 25, 2017

Me: “Thank you for calling [Hotel]. How may I help you?”

Caller: “I need directions to your hotel! I am lost!”

Me: “Ma’am, do you know where you are at this moment? On a specific highway? Do you see any signs?”

Caller: *starts telling me street names and buildings she’s passing*

Me: “Ma’am, I am sorry; I don’t know where that is. You need to go onto I-35 North, toward Austin.”

Caller: *gets frustrated* “You are horrible at giving directions. How are you working at a hotel and can’t even give me directions to your location!?”

Me: “I am sorry, ma’am, but I don’t recognize any street names you’re naming. San Antonio is pretty big.”

(After about fifteen minutes of me trying to tell her which general direction to go and her getting frustrated with me:)

Caller: “Ugh, I’m never coming to San Diego again!”

Me: “Ma’am, you’re calling me in San Antonio. I don’t know directions in San Diego.”

A Bird-Brained Request

, , , , , | Right | November 24, 2017

(A gentleman storms in angrily through the door.)

Guest: “I am furious! I parked my car under the tree and birds s*** all over it!”

(I almost start laughing but I realize he is serious.)

Me: “I am so sorry, sir.”

Him: “You need to put signs on the trees warning about the birds pooping on cars.”

Me: “Sir, you want us to put signs on every tree warning not to park there because there are pooping birds in the trees?”

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