Won’t Give It A Rest(room)

, , , , , | Right | March 6, 2019

(My store only has one set of restrooms, near the checkouts, but there are several stalls so there’s usually not a wait even if one stall is out of order or dirty. I’m working near the back of the store when a customer approaches me.)

Customer: “Where’s your restroom?”

Me: “Up front, near the registers.”

Customer: “No, no, your restroom. Where’s the one you use?”

Me: “I use that one.”

Customer:No! Where. Is. The. Restroom.You. Use? When you don’t want to use that one? That one’s dirty!”

Me: “That’s the only restroom in the store. I can’t step away from my project right now, but if it’s dirty I can call a coworker to clean it.”

Customer: “No! It’ll still be dirty. I won’t use some filthy public restroom. I know you have an employee restroom in the back room; let me use that one!”

Me: “Um… No, there is no separate employee restroom. There is only that restroom up front. I use that one. The employees all use that one.”

Customer: “You’re lying! I know there’s one back there!”

(They ran off after that, I guess to find a non-filthy, non-public restroom. I’ve heard of customers thinking there’s infinite stock in “the back,” but this is the first I’ve heard of it also containing a sparkling clean restroom for customers who want it hard enough.)

I Won’t Stutter When I Tell You To Get Out

, , , , , | Right | February 14, 2019

(I work at a big box store, and one of my coworkers has a pretty severe stutter.)

Customer: “Excuse me. Can you tell me if you carry [Item]?”

Me: “I’m not sure, sorry… Let me ask.” *calls out over the walkie*

Coworker: “They’re, l-l-located along the w-w-wall.”

Customer: *in a suddenly nasty tone* “Well, I already looked along the wall. Is the wuh-wuh-wall something different?”

(I was shocked, but the only thing I could do was tell her, “Then we’re sold out.” Our managers won’t let us refuse service.)

Not Thinking Three-ly

, , , , , | Right | February 4, 2019

(I have worked in customer service for approximately five years, but this is my first year working fast food, and I have gotten quite a large number of customers who seem to lack basic intelligence, or at least simple math skills. Note: this happens AT LEAST three times a day. Every. Day.)

Me: “Hi! Welcome to [BBQ Store]. What can I get for you today?”

Customer: “Hi. I’d like the [three-side meat plate] with brisket. How many sides do I get with that?”

Me: “You get three sides.”

Customer: “Three?”

Me: “Yes.”

Customer: *thinks for a minute* “All right I want [side #1] and [side #2].”

Me: “You get one more side.”

Customer: “I get another side?”

(I attempt to not roll my eyes. I assure the customer that, yes, you get three sides, and no, two sides do not equal three. Thankfully, it has happened enough times to where I can see the humor in it, and I tend to mime banging my head against the brick counter, much to the amusement of my coworkers.)

Unfiltered Story #136370

, , , | Unfiltered | January 12, 2019

In my department we often help people who have booked a room through a third party. *We can’t verify that they have a room. We have to direct them back to the third party.*

Me: Let me see if I can pull up your room. May I have your Last name, the name of the hotel, and the date of arrival.

Guest: My Last name is [last name] Its at the [Hotel] and I am coming in on the 25th

Me: Ok, so [First Name]?

Guest: Yes.

*I Open the reservation to see it is a third party booking. The lady has been nice so far, and honestly I am in a good mood. so I “Slip”*

Me: “Ok so I apologize because I will not be able to verify that you are coming into [hotel] for [dates] under [guest’s name]. Because you booked through [Third Party Dealer]
Guest: “WHY CAN’T YOU HELP ME?!!?

Me: “… Ma’am I-”

Guest: “No! Let me talk to your manager. You are useless.”
*I transferred her to my supervisor… I told him what I said and he laughed. From what he told me he did the same thing. and she got mad and called the third party.*

Unfiltered Story #136292

, , , | Unfiltered | January 8, 2019

<i>While working my normal shift, I’m dressed the same as I do every day, wearing store colors and my nametag, carrying a walkie and a scanner, and putting price stickers on items. I see a customer looking a bit lost.</i>

Me: “Hi! Can I help you find something?”

Customer: “I was just looking for someone who works here…”

Me: “Well, you’re in luck. What can I do for you?”

Customer: “Oh, you work here?”

Me: “…Yes. Yes I do.”

<i>That conversation repeated almost verbatim three more times that day…</i>

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