Childish About Child’s Drink

, , , , , , , | Right | October 11, 2018

I work at a drive-in fast food restaurant. We have credit card readers on every stall, but the payment doesn’t always go through on the first swipe. We often have to pull the payment screen back up or take the cards to our reader inside.

One of my coworkers was taking out orders to cars. She comes inside holding a drink and says “This lady would like to speak with a manager. She says she paid already and I tried telling her it didn’t go through but she won’t listen–”

Just then this customer throws our door open and screams at my coworker, “EXCUSE ME, YOU CAN’T JUST WALK AWAY WITH MY DRINK!” We calmly try to explain to her that we can’t give customers their orders until a payment has been received, but she isn’t having it. “I DID PAY. THE SCREEN SAID MESSAGE RECEIVED!”

“No, ma’am, that means that your order went through, not the payment–” my manager starts, but is again interrupted. “THAT DRINK IS FOR MY CHILD AND YOU KEEP WALKING AWAY WITH IT. HOW DO I KNOW YOU HAVEN’T SPAT IN IT? I WANT MY GOD-D*** DRINK!”

We try to assure her no one would spit in it but she keeps screaming, “I ALREADY PAID! I’M NOT SWIPING MY CARD AGAIN! I WANT MY DRINK! MY SON IS VERY UPSET!” (Might I point out, she had left her son in her running car to come in and scream about a drink that is currently half price at 80 cents.) Finally my manager gives up, hands her her drink, cancels the ticket so my coworker won’t come up short, and proclaims that customer as our crazy of the day.

Crazy Bad Parenting

, , , , , , | Right | October 10, 2018

(A woman is shopping with her young daughter in the cart. The woman leaves the cart parked in the main aisle and goes to look at something further down. As I walk by, the daughter stands up and starts leaning out of the basket to reach for something. The cart begins to roll in the opposite direction, and the girl is an inch away from toppling out. I grab the cart and hold it still.)

Me: “Honey, could you sit down, please? I don’t want you getting hurt.”

(Suddenly, the mother reappears and glares at me.)

Mother: “Yes, sit down. The store people get all crazy about stuff like that.” *to me* “Don’t have a heart attack. She was just looking.”

Me: *pause* “You’re welcome?”

(Yes, we “store people” don’t want your kid to get hurt, or for you to sue us if your kid does get hurt. So crazy.)

Sale Gone Stale

, , , , , | Right | October 3, 2018

(I work at a popular candle and fragrance store. I am helping a customer and her daughter with their products. Everything is going fine, and the mother is really polite, until it comes to checking out.)

Customer: “Oh! Do you have any coupons?”

Me: “You can always check your email or [Specific Website]. That’s the only one we accept.”

(We say this because other websites steal our coupons and change the sku for the customer’s transaction to come out as $0. I see that she starts Googling for coupons. She shows me one that I can’t accept.)

Me: “I’m sorry; I can’t take that one. We only accept your email, or [Specific Website].”

(She starts Googling again a few more times, and then gets frustrated at me for not taking other coupons I can’t accept, despite me repeating the only ones we do accept. She throws her bag of products onto the cash-wrap.)

Customer: *angrily* “Then never mind! Just ring my stuff up.”

(I just smile at her and ring all her things. I see that she is getting two large candles, but they’re not the ones for sale. I tell her her total. She looks on the screen to make sure everything is correct. Then she looks up at me.)

Customer: “Why am I paying $22.50 for each candle?!”

Me: “I’m sorry, but it’s the smaller candles for sale.”

(She pushes the candle towards me.)

Customer: “Take it off! I don’t want it!”

(I smiled at her and told her I would happily do that for her. Her daughter looked at me, embarrassed, and I just smiled at her. Her mom swiped her card and tried walking away. I told her that she had to answer a few questions. After she was done, she walked away angrily, leaving her receipt, her daughter, and her bag of products. She yelled for her daughter to grab her things as she walked out the door. A few weeks later, she came in again and didn’t make eye contact with me.)

Should Put A Lid On Long Days

, , , | Right | September 7, 2018

(Self-reporting here… I have been helping a family member move. Thanks to bad timing and a trailer tire blowout, I went to bed at 3:30 am after a long hard day. Then I get up again at 9:00 am for another one. We are finally eating lunch around 2:00 pm. I fill a large drink and grab the largest lid on the rack. It doesn’t fit.)

Me: *to employee nearby* “Where are your large lids?”

Employee: “We have them at the counter… Actually, you have one in your hand.”

Me: *shows her that the lid is too small for the cup* “This one doesn’t fit.”

Employee: “In your left hand.”

Me: *looks at other hand, where I am holding the table marker and lid* “… mIt’s been a very long day.”

That’s An Old Joke

, , , , , , | Working | July 20, 2018

(After adding a battery to my customer’s wife’s watch and handing it to him…)

Me: “I forgot to check what brand your watch is. May I see it again so I can enter it into our system?”

Customer: *handing back the watch* “Sure, but it’s not my watch; it’s my wife’s. She’s been with me over 50 years!”

Me: *looking at watch* “A fossil!”

Customer: “…”

Me: *mortified* “No! The brand of the watch for which I just put in a battery for you. Not your wife!”