Will Fedex Them The Medical Bill

, , , , , | Working | August 7, 2018

(As tech support for the office, I go into the server room one day and see two of the Uninterruptible Power Supply [UPS] units are showing battery condition warning lights. As these protect vital machines, I order two new batteries to be delivered overnight. UPS batteries are, in this case, sealed lead-acid units, weighing almost thirty pounds each. Next morning, I’m in reception, waiting for them, but someone calls with an urgent tech support issue. While I’m on the phone, a delivery driver walks in, and in almost a mime act, carefully places a deceptively small package on the counter.)

Delivery Driver: “These are UPS batteries, so be careful with them.”

Receptionist: “I don’t care what courier firm you’re from; there’s no special treatment here.”

(The driver was probably in a rush, so he didn’t stop to argue, but was on his way as soon as he was handed the signed delivery note. With a final, “Tsk!” the receptionist grabbed the plastic carrying handle on the package and pulled it off the counter. Her shriek as several pounds of plummeting battery nearly dislocated her shoulder was impressive.)

Very Bad Reception, Part 22

, , , , | Healthy | August 3, 2018

(The doctors I am with primarily deal with “on the day” appointments, because let’s face it, you can’t schedule when you will be ill. They open at 8:00 am on the dot, and as I’m used to the fact they are busy, I start phoning at 7:59, hitting redial until I get the, “Welcome to…” automated message and not the, “The surgery is closed,” automated message. I’m aiming to be early in the queue of callers trying to get an appointment. Thankfully I get through quickly, having been second in the queue, and ask for an appointment to see a doctor. The receptionist is female, but my doctor is male.)

Receptionist: “Why do you want to see a doctor?”

Me: *politely* “I really would rather not discuss my medical issues with you, and would rather speak to my doctor about it.”

(This is my right here in the UK.)

Receptionist: “But I need to know why you want to see a doctor.”

Me: “I really am uncomfortable discussing it with you.”

Receptionist: “Unless you tell me exactly why you want to see a doctor, you will not today, or at any point, be able to get an appointment!”

Me: *losing my cool* “You are breaching every policy your practice has. I would like to speak to the practice manager, immediately.”

Receptionist: “There will be a short wait.”

(Thirty minutes later I was still on hold, and got another receptionist asking why I was holding for so long. I was put through to the practice manager, who was NOT aware I was waiting. I explained to the practice manager what had happened. I was advised I could come in immediately and see a doctor. I was given time with the doctor to go over my health concerns, which were legitimate concerns, but thankfully came to nothing serious. The first receptionist was made to apologise to me, and when I went back for a follow-up a month later, I was told she was no longer working there. I found out she had been doing this before, but it hadn’t been picked up on as people either caved, or just didn’t complain!)

Related:
Very Bad Reception, Part 21
Very Bad Reception, Part 20
Very Bad Reception, Part 19

Might Actually Be Worth Getting Whooping Cough, Instead

, , , , | Healthy | July 27, 2018

(I’m midway through my pregnancy and have been putting off getting the whooping cough vaccine, so I call my doctor to schedule an appointment.)

Me: “Hi. I was wondering if I could book an appointment for the whooping cough vaccination?”

Receptionist: “What’s your name and date of birth?”

Me: “That’s [My Name] and [date].”

Receptionist: “It says here you’re 22 weeks.”

Me: “Yep.”

Receptionist: “Then, no, you can’t have an appointment.”

Me: “Um, right. Is there any reason why not?”

Receptionist: “The vaccine is only available from 26 weeks.”

Me: “Oh, right. I thought [Doctor] said I could get it from 16 weeks. I must have misheard. It’s okay, though, I can wait another four weeks.”

Receptionist: “Let me check with the doctor. Hold the line.”

(Pause.)

Receptionist: *sarcastically* “Well, I guess the doctor just knows more than me, huh? Clearly I’m just a receptionist, so I wouldn’t know anything. Apparently you can get it from 16 weeks.”

Me: “So, can I book an appointment?”

Receptionist: “At 11 on Monday.”

Me: “That’s perfect. Thank you.”

Receptionist: “The vaccine isn’t free, you know.”

(Most health care is free while pregnant in Ireland, but things like vaccines aren’t.)

Me: “Yep, that’s fine. I have no issue paying.”

Receptionist: “Good, because you have to pay. You’re not getting it free.”

Me: “I know.”

Receptionist: “Because it’s not free. You have to pay.”

Me: *Pause* “Is there anything else you need from me?”

Receptionist: “No, but when you come in for the appointment you have to pay.”

Me: “Okay, bye now.”

 

Hope You Get Good Reception

, , , , , | Healthy | July 24, 2018

(My GP surgery usually has a two- to three-week wait for non-urgent appointments, but also has a limited number of on-the-day appointments available on a first-come-first-served basis. As these go very quickly, most people phone as soon as the surgery opens, so the phone lines are usually busy. I live close to the surgery, so I walk in just as it opens. One receptionist is on the phone, the other calls me forward.)

Me: “Hi, can I make an appointment today to see a doctor?”

Receptionist: “You have to phone for an on-the-day appointment.”

Me: “I… have to call? I can’t make one right here?”

Receptionist: “No, you have to phone.”

Me: “Why can’t I make one now?”

Receptionist: *glaring* “You have to phone. You can’t just walk in and book it.”

Me: “What’s the difference?”

Receptionist: “You have to phone.”

Me: “Okaaaay…”

(I step literally two steps away from the desk, pull out my mobile, and dial the surgery. Nobody else is waiting, so the receptionist is now free to answer the phones. Glaring at me the entire time, she answers the phone… to me.)

Receptionist: “[Surgery], how can I help?”

Me: “I’d like to make an appointment today, please.”

(The other receptionist had finished her call at this point, and just sat there open-mouthed looking backwards and forwards between us as I made an appointment, over the phone, with the receptionist sitting right in front of me.)

A Lack Of Blood To Their Brain

, , , | Healthy | July 10, 2018

(I am a regular blood donator, something like ten times already in around five years, but I haven’t donated my platelets for almost a year due to a lack of time. I regularly get vocal messages from the Blood Donation Center asking me if I would agree to a new donation. This time, I call them back, around 20 minutes after the original call. I moved to [City #1], and the Blood Donation Center here does not have the proper equipment to perform platelet donation, so I am required to go back to [City #2] to do it, which I can only do during weekends.)

Me: “Hello, you just called me for a platelet donation. I would like to schedule an appointment, but I can only come to [City #2] during weekends as I’m living in [City #1], and I know I can’t do this at the local blood donation center.”

Lady: “Oh, yeah, please let me check.”

(She puts me on hold for around three minutes, which is rather unusual. I’m a bit busy, so it gets on my nerves, but hey, it’s supporting a good cause.)

Lady: “Well, [City #1]’s center never had the proper equipment for platelet donation.”

Me: “Yes, I know. That’s why I want an appointment in [City #2], on a weekend.”

Lady: “Well, okay. I have something on [date two weeks later] at 10:00 or 10:30; is that okay for you?”

Me: “Yeah, 10:30 would be perfect.”

Lady: “So 10:00.”

Me: “No, 10:30.”

Lady: “Okay. May I have your name?”

Me: “It’s [My Name].”

Lady: “I can’t find you. You’re not in the registry. You never donated your platelets, did you?”

Me: “Well, how could you call me, and leave me a vocal message asking me to come back to donate platelets, if I’m not in your registry?”

Lady: “I can’t find you. You’re not in the registry. If you had ever donated blood or platelets, you would be in the registry.”

Me: “You see, that’s also why I almost never call back.”

(I called back the next day, got another lady on the phone, and surprisingly — not really — got an appointment booked, as she very easily found me in the registry.)

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