The Tooth Of The Matter Is, They Suck

, , , , , , | Healthy | January 22, 2020

Around mid-October, I begin to feel pain on the upper side in the back of my jaw. I didn’t have my wisdom teeth out as a teen, so I know I’ve waited too long to have them removed. At this point in my life, I’m on state Medicaid; I find a dentist who takes my insurance and see them in early November. The dentist confirms it’s my wisdom teeth coming in and refers me to an oral surgeon, as the X-rays indicate that all four are bone-impacted. 

I call the oral surgeon’s office and get an appointment for December 28th. It goes well; they take another set of X-rays that informs us that the roots of my top wisdom teeth have grown into my sinus cavity. The bottom two are close enough to my nerve that he wants all four extracted, I will have to be anesthetized for it, and they need to come out ASAP. He assures they’ll submit the paperwork and the insurance will get back to me within two weeks. 

I leave satisfied. 

Two weeks roll around, nothing. I give calling the insurance an extra day, due to Martin Luther King, Jr. Day. They inform me that they have no record of any submission at all. They call the oral surgeon’s office and assure me that the office will resubmit the paperwork. I ask her how long it will take — by this point, one wisdom tooth has partially erupted; the other side of that tooth is pushing on my last molar — and am informed if the office submits online, it will take two days. 

I then call the oral surgeon to find out how they might be submitting the paperwork, so I can find out how long I’m going to be in pain. I speak with a lovely woman who, in response to my question, replies, “I don’t know,” and hangs up on me. I call back immediately; it goes straight to the office message.

I call the insurance company back and ask if anything can be done. At this point, I can only wait for them to submit the paperwork, but I am urged that if they don’t, to contact state Medicaid and make a complaint. 

I wait 24 hours and call the surgeon again. This time I get another woman, who is actually helpful. Surprise, surprise, no one submitted my paperwork. They also can only submit by mail, so there is at least a two-week wait. [Employee #2] assures me that she’ll submit the paperwork. She apologizes for her coworker with an exasperated sigh that tells me this isn’t the first problem [Employee #1] has caused. 

Two weeks pass. I finally get a response from the insurance company in the mail: the extraction is approved, but general anesthesia is not. According to the paperwork, whoever submitted used the wrong code for the new year and it needs to be resubmitted, again. 

It’s now Mid-February and I have been dealing with wisdom tooth pain since October. I can barely eat or sleep because of the pain. 

I call state Medicaid and make a complaint about the way I was treated and how the situation was handled. I am told that my complaint is not valid because I did not receive services from the surgeon. They also will not approve the general anesthesia because I do not have any medical reason for it, i.e., fear of needles, anxiety, etc. To have all four bone-impacted wisdom teeth removed. At one time. No need. At all. 

I find another dentist farther from my area and make the earliest appointment they have. They recommend me to another surgeon, even farther than the first surgeon. I get an appointment with the second surgeon within the week. He apologizes for the first surgeon and assures me that they’ll handle it properly.

It’s now the beginning of March. I get the paperwork from the insurance regarding the new surgeon’s submission; everything’s perfect. I have the surgery on March 27th, half a year after the pain started. It takes longer than expected, as my mouth is small; the surgeon has to take my bottom wisdom teeth in pieces to work around the nerves. I am advised to stay on bed-rest for the next five days. 

Everything works out just fine — months pass and my jaw has healed completely. I end up getting a full-time job and dental insurance — different from state Medicaid — through them. 

Sometime around August, I get a letter in the mail from my insurance, denying payment for an appointment from the very first dentist I saw about a referral to an oral surgeon. 

I call that dentist and have my files transferred as quickly as I can.

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The Effort Of Listening Is Too Much

, , , , , , | Right | January 14, 2020

I work for an optometrist and my job involves phoning people to let them know that their glasses have arrived from the lab, and are ready for pickup. This is done in between all my other tasks, and, theoretically, should only take a few minutes.

Very few people actually answer their telephones, so if their voicemail is activated, I leave this standard message: “Hello. I’m calling from [Company] to let you know that the prescription glasses ordered for [Customer] have been checked in. Please pick them up at your convenience. We are open today until 5:00 pm, and we are open tomorrow from 9:00 until 5:00. Thank you.”

As I am dialing the next person on the list, I get an incoming call, so I disconnect the call I’m trying to make to answer the incoming call. Nine times out of ten, the incoming caller says, “I got a missed call?”

I say, “And you are…?” After a peeved pause, as if I should recognize them somehow — we don’t have caller ID at the office — the customer says their name. I look on my list, and sure enough, it’s the person I just left a message for.

If you’re too occupied or too lazy to answer your phone when it rings, then listen to your voicemail message. I don’t have time to backtrack through the list when I’m trying to call twenty people. If you’re not going to listen to your voicemail, why do you have voicemail?

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Using Every Muscle Except Her Brain

, , , , , | Working | January 6, 2020

(I have been working at my new job for about a month. I am heading to the kitchen when I notice our elderly receptionist trying to replace the toner in a printer. I see she is struggling so I offer to help.)

Receptionist: “Oh, thank you. I always have trouble with these big ones.”

Me: “No worries.”

Receptionist: “You’re quite a strong woman, aren’t you?”

Me: “Well, I grew up with five brothers. It helps to build muscle mass.”

(She gently squeezes my arm.)

Receptionist: “Yes, nice and buff, like a man.”

(She smiles.)

Receptionist: “Are you one of those transsexuals?” 

Me: “Um, no.”

Receptionist: “Hmm, I think you are. You’re too strong to be a woman. My grandson dresses up like that Gaga woman, and he can barely lift my cat.”

(She smiled again and left.)

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Time Zoning Droning  

, , , , , | Right | December 3, 2019

(At my workplace, if it’s before open or after close, I don’t answer the phone. However, this same number keeps calling every few minutes but won’t leave a voicemail, so I decide to answer to figure out what is up. It is now twenty minutes past close.)

Me: “Hello, bonjour, [Establishment].”

Caller: “I’m looking for [Admin Staff who has gone home by now] and I’ve been calling for an hour without anyone picking up!”

(Unless they have the number for the direct line, this is impossible, because I have been at the desk for the past four hours leading up to close and haven’t yet left. He doesn’t sound angry at this point, just exasperated.)

Me: “I’m sorry, sir, [Admin Staff] has gone home for the day.”

(I am about to offer him their direct number in case he doesn’t have it, but then he gets angry.)

Caller: “Why would they go home early on a Wednesday?!”

Me: “Actually, sir, we’ve been closed for the past twenty minutes.”

Caller: “WHAT?!”

(I hear some fast typing, a bit of silence, and then:)

Caller: “Your website says you close at five! It’s not five, yet!”

(Glancing at the phone, I see that his area code is not the same as ours. Some people move here but keep their old numbers if it’s a cell phone, but, just to verify:)

Me: “Sir, are you calling from [My Province]?”

Caller: “No, I’m calling from [Other Province]!” 

Me: “Sir, [Other Province] is an hour behind us. While it’s 4:22 your time, it’s 5:22 our time. That’s why we’re closed and [Admin Staff] has gone home. The only reason I’m still here is that there’s an error with the cash register which I am trying to correct.”

(He was silent for a moment, so I took the opportunity to offer him [Admin Staff]’s direct line number so that he could leave a voicemail for them with the promise that they would get back to him first thing tomorrow. He apologised and thanked me — sounding appropriately ashamed of his behavior — and I sent an email with his name and number to the staff member in question, saying that the guy wanted to get a hold of them. I haven’t heard back, so I’m assuming it all went well.)

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Unfiltered Story #177702

, , | Unfiltered | November 16, 2019

I was working on Reception when a family came in. Mum, Dad and two kids.

Mother: ‘Can we have four for ice skating please?’

Me: ‘It was Ice skating, it has now been converted to Roller Skating and unfortunately it is now shut for the winter as it is outside.’

Mother: ‘But we read on the website that it is open and it is my daughter’s birthday and that is all she wanted to do!’

Me: ‘I wouldn’t rely on the website as they don’t always update it. It is always better to give us a ring first just to check.’

I would point out that, it being outside and weather-dependent, this is what we always recommend to our customers.

Mother: ‘But the website said it was open! My children are going to be very upset and we have driven 40 miles!’

I could see that the children were disappointed but there was nothing I could do. The mother was extremely angry at this point so I backed off.

I checked on the website after they had gone and it clearly said that the rink was closed.

Today I got to work and found the Father had made a complaint about the ‘smug’ Receptionist and that he wanted financial compensation for the fact he had to find something else to do for his daughter’s birthday.

I e-mailed my boss and said if the Father had just phoned to check…