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Lack Of Register Does Not Register Meets Very Bad Reception

, , , , | Right | January 25, 2023

I work as a receptionist for a well-known RV dealership. They bought a well-known but defunct outdoors chain, and I was moved across the road to be the receptionist over there. I had a single desk with a phone and a computer terminal and a chair out in the middle of a big open area right where you came in from the outside.

People would come up to me CONSTANTLY wanting to check out and pay for whatever they were buying, and over and over and over, I kept having to point to the cashier lines, of which there were several.

These were people who felt entitled; they did not want to wait behind a couple of other customers to pay for their purchases. But I kept having to show them with a very polite look on my face and kind words, pointing over to the cashier lines, saying, “I’m sorry you’ll have to go to the cashier.”

After a year and a half of this, with a sign on my desk that said, “RECEPTIONIST,” and nothing on my desk but the computer and the telephone, a young man came up behind me during a very busy time of day with a handful of items and asked me if he could check out there.

After eighteen months of this, I finally broke.

Me: “Pardon me, sir. I’m not trying to be rude, but do I look like I have a cash register in front of me?”

And I pointed over toward the cashier line which was less than twenty feet away.

Of course, within fifteen minutes, my supervisor was breathing down my neck asking me if I actually said that to a customer because, of course, the entitled jerk had called and filed a complaint.

Me: “Yes, I did, and after eighteen months of putting up with this crap, I’m glad I did it, but be assured I won’t do it again.”

Six months later, I put in my three-week notice because I finally found another job.

Related:
Lack Of Register Does Not Register, Part 19
Lack Of Register Does Not Register, Part 18
Lack Of Register Does Not Register, Part 17
Lack Of Register Does Not Register, Part 16
Lack Of Register Does Not Register, Part 15
Very Bad Reception, Part 23
Very Bad Reception, Part 22
Very Bad Reception, Part 21
Very Bad Reception, Part 20
Very Bad Reception, Part 19

It’s All Dutch To Me, Literally 

, , , , , | Right | January 24, 2023

Belgium has three official tongues — Dutch, French, and German — yet nearly everybody speaks French, and there are more English speakers than Dutch speakers even though English is not one of our national languages.

This happened today at the reception of the building I’m working in: my coworker was born abroad and is fluent in English, German, and French. However, she doesn’t speak Dutch at all. When we get a Dutch speaker, I generally handle them as, even though my Dutch isn’t perfect, I can be understood and understand roughly 40% of what they say to me.

This story happened as my coworker was alone at the reception. The phone rang, and a Flemish speaker started.

Caller: “Goeiedag, ik wil met iemand van [Company] spreken in verband met een brief van [Employee].” *Hello, I would like to talk to someone from [Company] about a letter from [Employee].*

Coworker: “Sorry, sir, I don’t speak Dutch. Do you speak English?”

Caller: “…Nederlands?”

Coworker: “No, sir, I’m sorry, I don’t speak Dutch. Do you speak French?”

Caller: “…Nederlands?”

Coworker: “Again, no, sir. Do you speak any other language than Dutch?”

Caller: “…Nederlands?”

Coworker: “No, sir, I’m sorry.”

Caller: “…Wat mort ik dan doen?!” *What should I do, then?!*

Coworker: “Do you speak English? French? German?”

Caller: “…” *Hangs up with a frustrated scream*

Did he expect her to magically learn Dutch?

Avengers, Assemble And Spell!

, , , , , , , , , | Right | January 18, 2023

I’m a hotel receptionist, and I’m on the phone with a guest who’s booking a room.

Me: “I’m sorry, can you spell your names out for me?”

Guest: “Takayoshi. That’s Thanos, Avengers, Korg, Ant-Man, Yellowjacket, Odin, Spider-Man, Hawkeye, Iron Man. My wife is Viktoria. That’s Valkyrie, Infinity, Killmonger, Thor, Okoye, Ragnarok, Ironheart, America.”

Yes, he said that with a completely serious tone and what I imagine was a completely straight face.

Thankfully, years of training allowed me to keep a poker face and type his information into our register. Immediately after he hung up, I ran straight to the washroom and laughed for like fifteen minutes straight.

Man, it’s days like this that make life worth living.

Receptionists! Come And Protect Managers From The Public, Answer The Call

, , , , | Right | January 6, 2023

I am the receptionist of one branch of my office. Neither our phone numbers nor our email addresses are available on search engines. The company’s main office still has a listed number and can transfer calls to other receptions around the world if needed.

One day, I receive a call on the switchboard.

Me: “[Company Department], how may I help you?”

Caller: “May I speak to [Tech Manager], please?”

Me: “Unfortunately, following the company policy, I cannot transfer your call. However, I can send him a message with your contact details.”

Caller: “Oh. What is the best time for me to call him, then?”

Me: “I presume, during working hours, if he has given you his number.”

Caller: “That’s why I’m calling you.”

Me: “I cannot give it to you. It is also our company policy to have all correspondences via email.”

Caller: “You can’t give me his number?”

Me: “No, sir. It is our office policy.”

Caller: “Ohh… Policy.”

Me: “Yes. I can send him an email with your contact detail.”

Caller: “Ah. What email address can I write to?”

Me: “You can write to [reception email address].”

Caller: “Ah. Okay. Thank you, then.”

Me: “You’re welcome.”

I never received the email.

Counselors Are Supposed To LESSEN Your Stressin’

, , , , , , , , , , | Working | December 30, 2022

I’m still on my parents’ insurance and have been struggling with my mental health. We find a counselor within the network and call them to make sure they do accept the insurance. The receptionist runs it and tells us that they do, so we make an appointment.

I see the counselor for a few months before I determine that I’m doing better and stop seeing her.

It has been a little over half a year since seeing her when I get a call from her. She is aggressive right off the bat.

Counselor: “It turns out that we stopped accepting your insurance shortly around the time that I started seeing you, so only the first two appointments were covered. You will need to pay me for my time from the other appointments.”

Me: “How much is owed?”

Counselor: “$1,600, and I will need the entire payment right now. I can take a card number from you when you are ready.”

Me: “I don’t have $1,600 in my account. You need to call my parents and discuss it with them since it was under their insurance.”

She calls my mom.

Counselor: “It turns out we stopped accepting your insurance shortly after [My Name] started seeing me, and you now owe me $1,600.”

Mom: “When we first called, your receptionist told us that you accepted the insurance. If we had known that you no longer did, we would have found a different practice that did and wouldn’t have made any more appointments with your practice. Why were we never made aware that you stopped accepting our insurance?”

Counselor: “We didn’t catch it until now. Not my fault. I’m still going to need a payment from you.”

Mom: “I understand that it was a mistake, but it’s been months since she’s stopped seeing you, and you just discovered that you no longer accepted the insurance? I’d understand if it was paying for one or two appointments, but why wasn’t this caught sooner?”

Counselor: “I don’t know what you want me to tell you.”

Mom: “So, we have to pay for a mistake that your office made?”

There’s a long pause before the counselor responds.

Counselor: “I mean, what am I supposed to do? Fire my receptionist?”

Mom: “I’m not asking you to do that, but she’s the one that made the mistake and didn’t catch it for months. Not us.”

The counselor ended up begrudgingly accepting that it was the fault of her receptionist for letting it go on as long as it did. She decided to let it go by putting some of her unused pro bono toward the sessions.