Have No Stomach For Your Complaint

| UK | Right | October 31, 2015

(I work for a large health food company; however our store happens to be very small.)

Me: “Hello, what can I help you find today? ”

Customer: “I am looking for 100mg pantothenic acid.”

Me: “I’m afraid we don’t stock that here, but we do a 500mg if you’re interested?”

Customer: *suddenly angry* “No! That upsets my stomach. Every other branch of this company I have ever been in stocks the 100mg. YOU should, too. The other one hurts my stomach and I have to cut it into quarters just to take it.”

Me: “I’m sorry to hear that. Would you like me to look it up on our system to find out if we can order it in?”

(At this point we go over to the till and I search for her item. No results come up, meaning it is not a product that any of our stores stock. It doesn’t show up as a deleted line either, meaning in all likelihood we have never stocked it.)

Me: “Oh, sorry but I’m afraid that isn’t an item the company stocks after all.”

Customer: *irrationally angry* “I know I have bought it at your other store before! YOU need to phone your head office and YOU need to get them to stock this item HERE.”

Me: “I’m sorry, but I have no say in what head office decides to stock. I can offer you a freepost feedback card if you’d like to suggest it to them?”

Customer: “No! I don’t have time for that! I have things to do! YOU should do it! I don’t understand why whenever I come in here you don’t have the product I want!”

Me: “Well, without you sending a feedback card it is very unlikely head office will ever know about this. They listen to the opinions of their customers, not their shop assistants, on matters like this.”

Customer: “Well, YOU should stock it; I’ve bought it here before! And why is everything in this shop so expensive?!”

(At this point my supervisor came over to help and as I went to serve another customer I overhear the end of their conversation. My colleague explains repeatedly that we don’t stock the product and that our prices are higher as the company spends a lot to train us to be knowledgeable on our products. She also points out that the product is water soluble, meaning any excess is excreted out in the urine so it shouldn’t be causing the customer any pain. Eventually she leaves.)

Me: “How did it go?”

Supervisor: “Kill me now.”

(It turned out, after speaking to our manager, that she came in every few months to have an argument about our company and our pantothenic acid, claiming to not have time for a feedback card despite spending around half an hour of her time berating us for something beyond our control.)

You’re Like Crazy Beautiful!

| Wichita, KS, USA | Right | October 30, 2015

(I work in an adult-themed store and it is my very first day after training. I am doing some cleaning after opening the store and my very first customer of the day comes in.)

Customer: “Hey, I’m looking for something fun for my girlfriend.”

Me: “Okay, well, we have a huge selection.”

Customer: *as I’m explaining a toy to him, he interrupts me* “How can you work here and not want to f*** all the time? Oh, hey, do you, haha, test out all the stuff here during downtime?”

Me: “Um. No. No.”

(A while later, I’m ringing him up, thanking him, etc.)

Customer: “I wanna buy you a vibrator. Can I buy you a vibrator?”

Me: “No. I’m married.”

(He leaves without incident, but a few hours later, he comes back, hands me a note, and leaves in a hurry. It said “My name’s [Name] and I think you’re really pretty. You should call or text me.”)

Me: *to myself* “Gee, I thought this guy had a GIRLFRIEND!”

(Over two months later during the Valentine’s Day rush, he comes back. He bought some stuff and left, but then came back a few hours later with his girlfriend!)

Customer: “See, I told you she was pretty!”

Me: “Um, thank you?”

Girlfriend: “Oh, my god, yes; are you married?”

Me: “Yes, I am. I’ve been married for a few years.”

(The girlfriend picks out a wig, which disturbingly is the only one in the store that’s the same color as my hair…)

Girlfriend: *turning to the woman behind her in the checkout line* “OMG, you’re gorgeous! Honey, just look at how beautiful this woman is!”

(At this point, she starts telling everyone else in the store to look at how beautiful this woman is, so I ring her up as quickly as possible and say goodbye. The woman behind them steps up.)

Woman: “The h*** was that?!”

Me: “I don’t even know. They’re crazy; I’m so sorry about that!”

Woman: “No, it’s okay, I just… I’m so confused! At least it was something nice she pointed out.”

(The insane couple insisted they were there all the time… I haven’t seen them since.)

Black Friday Can Make You Throw In The Towel

| WI, USA | Working | October 30, 2015

(I am working in the back of the store on a Black Friday.)

Manager: *running to the back of the store* “[My Name]! I need a blanket! NOW!”

Me: “What kind of blanket? Any color or brand preferences?”

Manager: “JUST GIVE ME ANYTHING!”

Me: *alarmed* “I have a towel, will this work?”

Manager: “YES! FINALLY!” *he grabs the towel and starts running to the front of the store*

(It turned out one of our shoppers was mentally unstable. She randomly took off her clothes and started dancing on the counters next to the cash register. No wonder my manager was mad at me! Needless to say, we gave the towel to the woman as a gift!)

A Dishonest Arrival

| New Zealand | Friendly | October 30, 2015

(I needed to drop of some items at a friend’s business. I was going to leave them outside, under cover if she wasn’t there, as it was after closing. I notice her car and several others parked outside, so I ring to say I am there. My friend comes to the door.)

Friend #1:“Oh, it’s you. Is everything okay?”

Me: “Yes, I was leaving items for [Other Friend].”

Friend #1: “Come upstairs. We are all up there.”

(I go up and join in what everyone is doing. I am there about five minutes when another friend comes up to me.)

Friend #2: “[My Name], I need to apologise to you. I didn’t realise I was ignoring you.”

Me: “What do you mean? I only just got here and you were busy.”

Friend #2: “You haven’t been here all evening?’

Friend #1: “No, I just let her in. She’s only just arrived.”

Friend #2: “I am going to kill [Husband]! When I asked him how long you had been here for, he told me that you had been sitting on the lounge next to me all evening and that I had been rudely ignoring you!”

Refunder Blunder, Part 17

| NY, USA | Right | October 29, 2015

(I’m on line at Customer Service after work because, like an idiot, I forgot to take out my $3 off coupon at the register. In order to get an extra discount, either from an employee card or coupon, you have to return and re-buy the item so the system knows where the money is going and why. A man two people ahead of me is trying to get money back on a shirt that recently went on clearance. I’m a little late in the conversation so he’s already throwing a fit.)

Customer #1: “I want a manager. This is ridiculous that I have to return an item just to buy it back. Just for $2. Why can’t you just give me the two bucks?”

(The customer service representative isn’t even answering back at this point.)

Customer #1: “Are you going to get me the manager or not?”

(The customer service representative quietly leaves, not really giving the impression that he’s going to find someone. Wrong move, but then again, the manager would just be saying the same thing.)

Customer #1: *turns to the lady in front of me* “He’s not getting anyone is he? These stupid people.”

Customer #2: “I know.”

Customer #1: “Why the h*** would I return an item just to buy it back? Is it really too difficult just to give me the two dollars back? Jesus.”

Customer #2: “I know. I agree.”

(Customer #1 decides to just return the shirt because he doesn’t want to bother re-buying it and walks off in a bad mood. I finally get to the register after 10 minutes with the same cashier as he was with.)

Me: *I have my receipt and coupon out and take out the two items from the bag* “I forgot to use my coupon at the register for these vitamins.”

Cashier: “Sure.” *checks the receipt* “And I’ll need your discount card.”

Me: “Okay.”

(She scans the receipt and the items. I sign the return receipt. Then she scans the items again with the coupon and employee discount card and gives me the $3 difference. The whole exchange takes maybe under one minute.)

Me: “How the h*** was this too difficult?”

Related:
Refunder Blunder, Part 16
Refunder Blunder, Part 15
Refunder Blunder, Part 14

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