Taking Meetings Like A Boss

, , , , | Working | May 28, 2017

(It’s 7:55 am on a Friday morning.)

Boss: “I have to go to a meeting.”

Coworker: “What kind of crazy person schedules an 8:00 am Friday meeting?”

Boss: “I did.”

Coworker: “Oh…”

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Off The Clock, Customer Block, Part 2

, , , , , | Right | November 19, 2010

Customer: “Are you guys open on Saturday?”

Me: “No, ma’am, I’m sorry. We are open Monday through Friday from nine am to six pm.”

Customer: “Well, could you get someone to come in? I’m in a hurry and this really can’t wait all weekend.”

Me: “So, you want us to come in on our day off so we can work on your order?”

Customer: “Well, when you say it like that, you make me sound like I’m being a jerk.”

Related:
Off The Clock, Customer Block


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If A Tree Falls In A Forest…

, , , | Right | April 27, 2009

Me: “Welcome to [Restaurant], how can I help you?”

Customer: “Yes, I’d like to book a table for three for tonight.”

Me: “No problem, we have one available, what time would you like to come in?”

Customer: “Around 1 am.”

Me: “Um, sir, we close at 11 pm.”

Customer: “But I want a table at 1 am. You should stay open and wait for us.”

Me: “Are you joking?”

Customer: “No, I am not joking. If you won’t give me a table at, 1 am I won’t come and eat at your restaurant!”

Me: “Well, you can come here at 1 am, but no one will be here.”

Customer: “Well, I’m going to come down there at 1 am and knock until you open the door!”

Me: “Okay… see you then, sir…”

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Dads: Gotta Love ‘Em

, , , , , , | Right | August 25, 2008

(My father owns an auto shop where I sometimes work part time. Late one afternoon, a woman comes in.)

Me: “May I help you?”

Customer: “Yes. I need my car inspected.”

Me: “Well, we’re not taking any more inspections this afternoon. May I schedule you for tomorrow?”

Customer: “No, I want my car inspected now.”

Me: “I’m sorry, but we take in our last inspection at 4:00 so we have time to pack up and shut down the machine.”

Customer: “Yes, but I just bought my car from [Dealer] and they told me I could bring my car here to get inspected for free.”

Me: “Yes, they will pay for your inspection here, but we’re closing soon. I’d be happy to schedule you an appointment for another day.”

Customer: “No! This is an outrage! At [Dealer] they told me I could bring in my car ANY TIME to be inspected here!”

Me: “Um… well…”

Customer: “I want my car inspected RIGHT NOW. They told me I could have it inspected any time!”

Me: “Ma’am, it’s 4:45 and we are closing in 15 minutes. We don’t have time…”

Customer: “Where is your manager!? I want to speak to your manager!”

Me: “Um… I’m afraid he’s out test driving a car.”

Customer: “That’s unacceptable! Is there anyone else I can talk to? I need to get my car inspected!”

Me: “Hold on…”

(I go out into the shop and check, but sure enough the only other person still here this late is the trainee mechanic. The woman proceeds to yell at us for about ten minutes. Eventually, my dad returns from his test drive.)

Me: “Dad, can you help this woman?”

Dad: “What can I do for you today?”

Customer: “I brought my car here from [Dealer] for an inspection but they won’t give one to me!”

(My dad proceeds to tell her everything I told her, smiling through all her abuse. Eventually…)

Customer: “Fine! This is an outrage! I’m going to write a complaint letter to [Dealer] about you!”

Dad: “Yeah, good luck with that.”

Me: “My God.”

Dad: “Let me give you a little advice about people like that. When somebody gets all worked up at you like that, you need to remain calm. Because the calmer you are, the angrier they get, and it’s REALLY funny.”


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Okay, That Was A Little Mean

, , , , , | Right | June 14, 2008

(Our store was pretty dead on this night; no one came in for at least half an hour before closing, but like good employees we kept the doors unlocked until our registers read 8 o’clock on the dot. I lock the doors, and five minutes later, a woman walks up to the door.)

Customer: *pulls on door, notices it’s locked, pulls harder*

Me: “I’m sorry, we’re closed. But we’ll be open at nine tomorrow.”

Customer: “What the h***?”

Me: “Ma’am, we closed five minutes ago. I’m sorry, but our hours are posted.”

Customer: “This is insane, it’s 7:59! You shouldn’t lock the doors so early.”

Me: “Our registers show that it’s 8:07–” (I look at my watch and my cell phone) “–and I’ve got 8:08. I’m sorry, we open at nine tomorrow.”

Customer: “I just need a few things! It won’t take long.”

Me: “Our registers are closed, so there’s no money in them. You can come back tomorrow at nine. Even if it was 7:59, it takes more than one minute to shop and check out.”

Customer: “This is ridiculous! I just need a few things.”

Me: “Fine.”

(I unlock the doors to let her in; my coworker finishes closing the registers. The woman runs around the store for ten minutes, grabbing several things that probably could have waited until morning, and plops them down on the register.)

Coworker: *smiles* “Did you find everything you needed?”

Customer: “Yes, thanks.”

Coworker: “Unfortunately, our registers have been closed for 20 minutes and I can’t ring the sale after hours. Would you like me to hold it for you until tomorrow?”

(The customer’s jaw drops. I go to hold the door open for her.)

Me: “We open at nine.”

(Coworker and I high-fived.)


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