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Hopefully, That Customer Gets A Visit From Some Ghosts Tonight

, , , , | Right | December 24, 2021

I am checking out a woman at my register. This is a few years before the health crisis.

Customer: “I don’t like how dirty the conveyor belt of your register is!”

It’s not dirtier than any others.

Customer: “You need to close your register immediately and clean it! And do it while I watch!”

Me: “Ma’am, we are very busy today so I can’t do that right this second.”

Like, hello, there is a line!

Customer: *Yelling.* “Get me a manager!”

The manager comes over and has me close and clean the belt to appease her. I have to go to the back to calm down as I am on the verge of a panic attack from being berated like that.

As I am leaving, I hear her berate the manager about something else:

Customer: “I came in right at opening time on Christmas Eve and there were still some employees finishing setting things up in the produce department! You need to make people come in earlier because I wanted to shop in a perfectly set up store!”

We opened at 7 am, and as if Christmas eve isn’t already our busiest day of the year!

Manager: “Employees were in as early as 5 am on Christmas Eve.”

Customer: “Clearly that wasn’t enough! You all needed to come in earlier than that!”

And with that, she finally leaves.

Turning Entitlement Into An Art Form

, , , , , | Right | December 10, 2021

I run an art gallery which is located in a repurposed shopping mall. One reason why so many galleries advertise their hours as “by appointment” is because most of us can’t get all of our responsibilities done in the day AND keep a front desk open for every yahoo who wants to come in to gawk at the art and complain about how expensive it is. The other reason is this:

Client: “I’d like to make an appointment to see your gallery.”

Me: “That’s not a problem. When would you like to come by?”

Client: “Well, I’m driving through at about 3 am, so I’d like to come by then.”

Me: “I’m sorry, but that’s just not possible. Among other things, the mall in which the gallery is located is locked until 10 am, and it’s not open to the public until then.”

Client:Fine. What about your hotel?”

Me: “Well, there are several hotels in the immediate area where you could stay until we could open. Do you need a list?”

Client: “No, which hotel are you going to put me in until the mall opens?”

Me: “…um, we don’t offer complimentary hotel rooms.”

Client: “Well, you should.” *Click.*

Groomed For Disappointment

, , , | Right | December 8, 2021

A customer comes in shortly before we close.

Customer: “I need you to bathe my dog.”

Me: “Sorry, ma’am, but one of our coworkers called in sick and so we can’t handle as many clients as we usually would. We can’t take any more dogs today.”

Customer: *Beyond pissed.* “I can’t believe that someone would call in sick! You need to bathe my dog!”

She causes such a scene that I have to stay nearly two hours after my shift ended to bathe her dog.

I look at her customer profile and see that not only has she gotten mad about us not having openings before, but once claimed she was going to show up and not leave until we bathed her dog despite us being fully booked, and has complained multiple times that her normal groomer won’t come in before her scheduled shifts to do her dog.

As far as we can tell, she’s now going somewhere else for grooming and only brings the dog to us for maintenance baths. Dunno why she even bothers with us anymore if we’re so horrible?

Tricked Into Freelancing

, , | Working | November 15, 2021

I work in the interior home industry.

Colleague: “Hey, can you produce this custom artwork for my own personal home?”

Me: “Not really. This isn’t customer-paying work and I can’t do private jobs during working hours. We’re also super busy with paying jobs at the moment and already have weeks of overtime ahead of us. If you like, though, you’re welcome to contact me outside of work and I can send you a quote.”

The colleague emails details over, doesn’t like the very modest quote provided, and decides not to proceed. No worries.

The next day in the office…

Colleague: “Great news! I went direct to our CEO, who’s agreed to let you do this on company time! I only have to pay them half what you quoted me this way! Amazing, right?”

Me: *Internally* “Yeah, amazing… You’ve done this knowing full well you’re adding to my overtime. Plus, our work hourly rate means I won’t be compensated properly for the personal time I need to spend on this. So happy for you.”

Fortunately, I was able to speak to the CEO and got this job canceled due to an already over-stretched workload. I have no idea why this colleague thought I would be happy about being paid less for the same work.

Being A Jerk Comes Back To Bite You Over Time

, , , , , , , | Working | November 12, 2021

At my company, at some point, if you want to earn more on your basic salary, you have to take a salary position. It’s more on your basic wage, but you lose overtime. You can start later and in a cool office, but you work later in the evenings. It’s not for everyone, but it works for some, me included; I took the role a few months ago, much to the amusement of my old workmates.

Coworker: “Why would you take a promotion for less money?”

Me: “It’s not always about the money.”

Coworker: “With overtime, I earned an extra ten grand on what you did.”

Me: *Annoyed* “And I’m at home on time every time, spending time with my family.”

Coworker: “Yeah, whatever. Good job with your ‘promotion,’ idiot.”

I was annoyed; he got to me. But I took the job for a reason and it was for the long-term. 

A year later, the economy took a downturn. Suddenly, orders weren’t coming through and work was drying up. We were pulled into a big meeting. All overtime was cancelled.

Coworker: “But what about them?” *Gesturing to those of us on salary* “Will they get a pay cut?”

Boss: “No one is getting a pay cut. We don’t have the work to keep going in normal hours, let alone at weekends, too.”

Coworker: “[String of expletives]. Well, we will walk!”

Boss: “In this economy? I wish you luck.”

He didn’t walk. A few of them tried to work slowly to get overtime anyway. They were just disciplined. Overtime didn’t really come back for another year it two, and not like it was before. At least I didn’t have his snarky comments for a while.